From Students…
…to Professionals
The Capstone Experience
Beta PresentationCustomer Service System with Chatbot
Department of Computer Science and EngineeringMichigan State University
Spring 2018
Team Phoenix GroupFatema AlsalehSarah Fillwock
James FinchAmanuel Goshu
Daniel Shumaker
Project Overview
• Quick Reference Guides (QRGs)
• Platform by which employees digitize QRGs
• Easy searching and viewing
• Chatbot to answer general customer questions
The Capstone Experience Team Phoenix Group Beta Presentation 2
System Architecture
The Capstone Experience Team Phoenix Group Beta Presentation 3
QRG Manager Application: Home Screen
The Capstone Experience Team Phoenix Group Beta Presentation 4
QRG Manager Application:Edit Screen
The Capstone Experience Team Phoenix Group Beta Presentation 5
QRG Manager Application:Administration Screen
The Capstone Experience Team Phoenix Group Beta Presentation 6
Customer Service Chatbot
The Capstone Experience Team Phoenix Group Beta Presentation 7
What’s left to do?
• QRG Manager App
• Stress testing
• UI enhancement
• Chatbot
• Intent recognition
• UI enhancement
The Capstone Experience Team Phoenix Group Beta Presentation 8
Questions?
The Capstone Experience Team Phoenix Group Beta Presentation 9
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