From Students…

…to Professionals

The Capstone Experience

Beta PresentationCustomer Service System with Chatbot

Department of Computer Science and EngineeringMichigan State University

Spring 2018

Team Phoenix GroupFatema AlsalehSarah Fillwock

James FinchAmanuel Goshu

Daniel Shumaker

Project Overview

• Quick Reference Guides (QRGs)

• Platform by which employees digitize QRGs

• Easy searching and viewing

• Chatbot to answer general customer questions

The Capstone Experience Team Phoenix Group Beta Presentation 2

System Architecture

The Capstone Experience Team Phoenix Group Beta Presentation 3

QRG Manager Application: Home Screen

The Capstone Experience Team Phoenix Group Beta Presentation 4

QRG Manager Application:Edit Screen

The Capstone Experience Team Phoenix Group Beta Presentation 5

QRG Manager Application:Administration Screen

The Capstone Experience Team Phoenix Group Beta Presentation 6

Customer Service Chatbot

The Capstone Experience Team Phoenix Group Beta Presentation 7

What’s left to do?

• QRG Manager App

• Stress testing

• UI enhancement

• Chatbot

• Intent recognition

• UI enhancement

The Capstone Experience Team Phoenix Group Beta Presentation 8

Questions?

The Capstone Experience Team Phoenix Group Beta Presentation 9

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