THE AGENDA FOR THE FUTURE©
met
Evert Jan BosVNU Exhibitions
@nicodingemans #healthcuisine
THE AGENDA FOR THE FUTURE©
THE AGENDA FOR THE FUTURE©
THE AGENDA FOR THE FUTURE©
Even voorstellen..
Hotel Management School Leeuwarden '97
10 JAAR HOTELSSheraton & Hyatt IndonesiëHilton Antwerp BelgiëHilton Atlanta & Towers AmerikaThe Grand Hotel Rode ZeeMövenpick Media City CaïroHilton Schiphol Airport Amsterdam
7 JAAR HOSPITALITY CONSULTANTvoor Hotels & Resorts & Healthcarein het Midden Oosten & Europa
Nico Dingemans
THE AGENDA FOR THE FUTURE©
SPANJE
THAILAND
CHINA
THE AGENDA FOR THE FUTURE©
Publicaties
THE AGENDA FOR THE FUTURE©
Topsport & TopgastronomieSVH MeesterkokMichel van Riswijk
THE AGENDA FOR THE FUTURE©
OPLEIDINGHealth Cuisine
lessen onderdeel geworden van
Cas Spijkers Academie
Twente
GEZONDEGASTRONOMIE
Eten van dichtbij, Eten met de seizoenen, Topsport &
Topgastronomie
THE AGENDA FOR THE FUTURE©
fotoshoots 5 november, 2012
De Cas Spijkers Academie Twente
THE AGENDA FOR THE FUTURE©
boeklancering12/12/12
1ste Health Cuisine lesSerious Request week
De Cas Spijkers Academie Twente
THE AGENDA FOR THE FUTURE©
2de les, 26 februari 2013 3de les, 19 november 2013
THE AGENDA FOR THE FUTURE©
PRIMEUR IN NEDERLAND
Health Cuisine diner opdinsdag 4 maart, 2014
THE AGENDA FOR THE FUTURE©
Health Cuisine essentials start with education, and is
perfected by professionals.
THE AGENDA FOR THE FUTURE©
8 Topchefs die gezond & lekker koken met ambachtelijke streekproducten uit alle 12 prachtige provincies van Nederland.
– met low food miles, head-to-tail, tegen food waste, duurzame vis &veeteelt –
foto: www.bolenius-restaurant.nl
THE AGENDA FOR THE FUTURE©
THE AGENDA FOR THE FUTURE©
TRANSFERABLE HOSPITALITY SERVICES
Guest RelationsFront Desk, Concierge, Hospitality Lounge
Food & Beverages, CateringHealth Cuisine, Restaurants, Kitchens
Rooms ManagementHousekeeping, Public Area's, Hygiene, Safety
Wellness, Recreation & Tenant ServicesSpa Centers, Internet, Shops, Security
but also... HR, Training, Engineering, IT, Business Development & Strategy,(e)Marketing, Revenue Management etc
THE AGENDA FOR THE FUTURE©
FROMFacility
Management(traditional)
Patient = Customer/CaseManaging Facilities
1-dimensionalLogistics-based
External results onlyNo-value innovation
Not marketableBasic Expectation
Cost & Efficiency based onlyLow Impact on
Patient Experience
TOHospitality
Management(value innovation, blue ocean)
Patient = GuestExperience Management
Multi-dimensionalService Culture-based
Internal & External resultsValue Innovation
MarketableExceeding ExpectationsIncremental Revenue
High Impact onPatient Experience
THE AGENDA FOR THE FUTURE©
THE AGENDA FOR THE FUTURE©
BEST PRACTICES
Hospitality in Health
1. Royale Hayat & Banyan Tree, KUWAIT
2. Cleveland Clinic & Rosewood, ABU DHABI
3. Bumrungrad Hospital, THAILAND
4. Henry Ford Hospital, USA
5. Mayo Clinic, USA
6. SHA, SPAIN
THE AGENDA FOR THE FUTURE©
KUWAIT – HOSPITAL & SPA PARTNERSHIP
THE AGENDA FOR THE FUTURE©
U.A.E. - MEDICAL TOURISM HOTEL & HOSPITAL
THE AGENDA FOR THE FUTURE©
BANGKOK
TOP 10WORLDMEDICALDESTINATION
(Newsweek)
THE AGENDA FOR THE FUTURE©
THE AGENDA FOR THE FUTURE©
THE AGENDA FOR THE FUTURE©
THE AGENDA FOR THE FUTURE©
THE AGENDA FOR THE FUTURE©
WHY MAYO AND MARRIOTT ARE DEEPLY CONNECTED
THE AGENDA FOR THE FUTURE©
SPAINBEST MEDICAL SPA
THE AGENDA FOR THE FUTURE©
Scandic Sanadome Nijmegen
Hotel MeetingSpa Spa Cuisine
THE AGENDA FOR THE FUTURE©
PODIUMGESPREK OVER. . .
GASTVRIJHEID IN DE ZORG IN NEDERLAND
THE AGENDA FOR THE FUTURE©
Even voorstellen..
PROJECT MANAGER
VNU EXHIBITIONS
WELKOM IN DE ZORG 14 & 15 MEI
UITGESPROKEN OVER GASTVRIJHEID IN DE ZORG EN DAAROM HIER...
Evert Jan Bos
THE AGENDA FOR THE FUTURE©
Evert Jan over...
ZIEKENHUIZEN & ZORG- INSTELLINGEN DIE HETWEL GOED DOEN IN NEDERLAND
WELKOM IN DE ZORG
THE AGENDA FOR THE FUTURE©
Hoteliers are masters in branding & service standards,envision the potential for HealthCare providers...
THE AGENDA FOR THE FUTURE©
Thanks for listening!
www.hospitalityinhealth.com
@nicodingemans#healthcuisine
