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Leslie Dare, Ed.D.Amanda G. Thomas
Student AffairsDivision of
How Distance Learners will Shape Student Affairs Practice on
Tomorrow’s Campus
NASPA Annual ConferenceTampa, FloridaMarch 22, 2005
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Presentation Agenda1. Overview of “DE & Student Affairs Survey”
• Overview of NC State & Division of Student Affairs• Overview of Distance Education at NC State• Survey Goals, Process & Methodology• Respondent Demographics• Survey Results
2. Distance Education Planning: Campus Considerations3. Distance Education Planning: Student Affairs Considerations4. Integrating the Distance Learning Population5. Recommendations for Serving Distance Learners6. Questions & Answers
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Part 1Overview of Survey
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NC State University
•Established 1887: Land-Grant Institution•29,000+ students
–50 States–90 Countries
•6,000+ employees•11 Colleges
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Division of Student Affairs
•Mission: The Division of Student Affairs facilitates the total educational growth and development of NC State students to include personal, social, physical, cultural, leadership, and intellectual development.•35 Units •600 Employees•Motto: STUDENTS FIRST
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Division Units & Programs
Women’s Center
University Career Center
ROTC
Upward Bound/Talent Search
University Scholars
Campus Activities
Student Health Services
University Housing
Carmichael ComplexFacilities & Operations
Music
Multicultural Student Affairs
Center State/Arts Outreach
Physical Education
Greek Life
Crafts Center
Caldwell Fellows
Student Conduct
Distance Education& Technology Services
Gallery of Art & Design
Counseling Center
University Dining
Dance Program
University Theatre
Health Promotions
Campus Recreation
Research & Assessment
Student Leadership, Ethics& Public Service
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Why Distance Education and Student Affairs?
•Increasing numbers of distance learners
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Projected Enrollment Increase:University Total = 22%Distance Education = 302%
Distance Education Enrollment
29,854
2,215
36,500
8,908
0
5,000
10,000
15,000
20,000
25,000
30,000
35,000
40,000
Fall 2003 2012
TotalDE
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Why Distance Education and Student Affairs?
•Increasing numbers of distance learners•“Students First” •Accreditation: “Appropriate student development services must be provided for distance learning programs as well as on-campus programs.” •Created leadership position
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Distance Education & Technology Services
•Help Division units serve distance learners •Technology Planning & Resources
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29,854
2,215
36,500
8,908
0
5,000
10,000
15,000
20,000
25,000
30,000
35,000
40,000
Fall 2003 2012
TotalDE
DE is 7.42% of Total
Distance Education Enrollment
DE is 24.40% of Total
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•“Pure” DE population-Those students taking only DE courses
•“Hybrid” DE population-Those students taking both DE and On Campus courses
Distance Education Enrollment
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Primary1. Create a baseline understanding of distance learners.2. Gauge their use, sense of importance, and satisfaction of the various
services, programs and courses emanating from our Division.
Secondary1. Other units outside of the Division will be provided an opportunity to submit
items for the survey.
2. Develop and maintain partnerships with other service and program units.
Survey Goals
•DELTA •Registration & Records•Adult Credit Programs •Libraries•Orientation •Many Others
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1. Overall DE Experience2. Technology Resources & Skills3. Sense of Connection4. Communication5. Services and Programs
Survey Topics
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1. Census of “Distance Education” population• All students enrolled in a minimum of one distance
education course during Fall 2003 semester• N = 2,077
2. Control Group of “On Campus” population• Students not taking any distance education courses
during Fall 2003 semester• Matched against census group for gender & ethnicity• N = 6,190
Methodology – Survey Sample
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1. Method• Web vs. paper• Online survey (using .asp and MySQL database)• Paper available (about 10 requests)
2. Correspondence• Initial invitation• Two follow-up messages• Bulk email used for all correspondence• Email, phone and fax used for troubleshooting
3. Incentive• Cash rewards via drawings
Methodology – Survey Distribution
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20.60%23.60%
32.80%
29.10%
37.40%31.60%
0%
5%
10%
15%
20%
25%
30%
35%
40%
Initial Invitation Follow-Up #1 Follow-Up #2
DEOn Campus
*DE Students also received follow-up from faculty just prior to Follow-up #1.
Methodology – Return Rate
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1. Gender2. Ethnicity3. Age4. Full-Time/Part-Time Status5. Classification
Demographics
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0%
10%
20%
30%
40%
50%
60%
DE Hybrid DE Pure Total DE On Campus Total Campus
FemaleMale
Respondent Profile - Gender
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0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
DE Hybrid DE Pure Total DE On Campus Total Campus
African American AsianHispanic Native AmericanOther White
Respondent Profile - Ethnicity
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0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
DE Hybrid DE Pure Total DE On Campus Total Campus
Under 1818 - 2223 and up
Respondent Profile - Age
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0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
DE Hybrid DE Pure Total DE On Campus Total Campus
Full-TimePart-Time
Respondent Profile - Status
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0%
10%
20%
30%
40%
50%
60%
70%
DE Hybrid DE Pure Total DE On Campus Total Campus
Life Long Ed Freshman SophomoreJunior Senior Graduate
Respondent Profile - Classification
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SurveyResults
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1. Purpose for today is not to make a complete report on the survey data, but rather to set the stage for a discussion about responding to this new population in our practice.
2. This survey conducted in November 2003 and population has already changed; this is just a snapshot of that time frame. (Survey will be repeated in November 2005.)
3. Full survey data and previous presentations available on the website.
Reminders
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1. Primary Reason for Taking DE Course2. Frequency of Campus Visits3. Reasons for Campus Visits
Section 1: Overall DE Experience
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0%5%
10%15%20%25%30%35%40%45%
Daily Weekly Monthly Once/Twicea Semester
Never
Hybrid DEPure DE
Frequency of Campus Visits
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0%10%
20%30%
40%
50%60%
70%
80%
Live t
oo far
Work
Financi
al
Family
Course n
/a on
campu
s
On campu
s sectio
n full
Prefer
DEOthe
r
Hybrid DEPure DE
Primary Reason for Taking DE Course
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0%
10%
20%
30%
40%
50%
60%
70%
Use Compu
terRes
ource
s
Use Li
braries
Purcha
se Tex
tbooks
Supplie
s
Meet A
dviso
r
Meet In
structo
r
Register fo
r Cou
rses
Pay fo
r Cou
rses
Get ID Card
Attend N
C State Events
Take T
ests
and E
xams
Other
Hybrid DEPure DE
Reasons for Campus Visits
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1. Satisfaction of Overall Computer Skills2. Type of Internet Connection at Home3. Quality of Internet Connection at Home
Section 2: Technology
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0%
10%
20%
30%
40%
50%
60%
70%
Very Unsatisfied Unsatisfied Satisfied Very Satisfied
Hybrid DEPure DEOn Campus
Satisfaction of Overall Computer Skills
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0%
10%
20%
30%
40%
50%
60%
70%
80%
Do not connect Telephonemodem
Highspeed Wireless Don’t know
Hybrid DEPure DEOn Campus
Type of Internet Connection at Home
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0%
5%
10%
15%
20%
25%
30%
35%
40%
45%
Do notconnect
Unacceptable Poor Adequate Good Excellent
Hybrid DEPure DE
Quality of Internet Connection at Home
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0%
10%
20%
30%
40%
50%
60%
70%
80%
Do not connect Several times aday
Once a day Several times aweek
Once a week
Hybrid DEPure DEOn Campus
Frequency of Typical Internet Home Use
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0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
Home Work NC State Campus Public Library Other
Hybrid DEPure DEOn Campus
Locations for Internet Connection
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1. Students in course2. Other students in general3. Instructor4. Academic advisor5. Academic department6. Faculty in general7. NC State in general
Section 3: Sense of Connection With…
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0%
10%
20%
30%
40%
50%
60%
Very Unimportant Unimportant Important Very Important
Hybrid DEPure DEOn Campus
Sense of Connection: Other Students in Course
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0%
10%
20%
30%
40%
50%
60%
Very Unimportant Unimportant Important Very Important
Hybrid DEPure DEOn Campus
Sense of Connection: Other Students in General
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0%
10%
20%
30%
40%
50%
60%
70%
Very Unimportant Unimportant Important Very Important
Hybrid DEPure DEOn Campus
Sense of Connection: Instructor
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0%
10%
20%
30%
40%
50%
60%
Very Unimportant Unimportant Important Very Important
Hybrid DEPure DEOn Campus
Sense of Connection: Academic Advisor
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0%
5%
10%
15%
20%
25%
30%
35%
40%
45%
50%
Very Unimportant Unimportant Important Very Important
Hybrid DEPure DEOn Campus
Sense of Connection: Academic Department
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0%
10%
20%
30%
40%
50%
60%
Very Unimportant Unimportant Important Very Important
Hybrid DEPure DEOn Campus
Sense of Connection: Faculty
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0%
10%
20%
30%
40%
50%
60%
Very Unimportant Unimportant Important Very Important
Hybrid DEPure DEOn Campus
Sense of Connection: NC State University
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•Receiving Initial Communication•Receiving Subsequent Communication•Sending Communication
Section 4: Communication Preference
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0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
Mail Email Website Chat Phone In person
Receive InitialReceive SubsequentSend
Communication Preference – DE Pure
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0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
Mail Email Website Chat Phone In person
Receive InitialReceive SubsequentSend
Communication Preference – On Campus
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•Academic Advising - Credit Programs Office•Academic Advising - Faculty Advisors•Academic Advising - Virtual Advising Center•All Campus Student ID Card•Bookstores•Career Center•Cashier’s Office•Center Stage•Chaplains’ Cooperative Ministry•Club Sports •Computing Help Desk - College
Section 5: Services and Programs
•Rating on Importance and Satisfaction
•Computing Help Desk - University•Counseling Center •Crafts Center•Dance Program•Dining•Financial Aid •Fitness/Wellness •Gallery of Art and Design•Greek Life•Gym Facilities •Health Promotion
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Section 5: Services and Programs
•Rating on Importance and Satisfaction
•Housing•Intramural Sports•Library Services•Multicultural Student Affairs•Music•Orientation •Online Leadership Development Series •Outdoor Adventures •Parents and Families Services•Physical Education•Registration & Records•Student Center
•Student Conduct•Student Government•Student Handbook•Student Leadership, Ethics & Public Service •Student Health Services •Student Legal Services •Student Media•Student Organizations •Theatre Programs•WolfCamp•Women’s Center
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•Club Sports•Intramurals•Outdoor Adventures•Fitness/Wellness•Gymnasium•Counseling Center•Student Legal Services•Student Health Services•Online Leadership Development Services•Virtual Orientation
Section 5: Services and Programs
•Currently NOT Available to Distance Learners•Rating on Importance and Likeliness
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55%
30%
9%5%
0%
10%
20%
30%
40%
50%
60%
Very Unlikely Unlikely Likely Very Likely
Club Sports - Likeliness
14% Combined
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53%
32%
10%5%
0%
10%
20%
30%
40%
50%
60%
Very Unlikely Unlikely Likely Very Likely
Intramurals - Likeliness
15% Combined
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46%
34%
15%
5%
0%
5%
10%
15%
20%
25%
30%
35%
40%
45%
50%
Very Unlikely Unlikely Likely Very Likely
Outdoor Adventures - Likeliness
20% Combined
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36%
26%25%
13%
0%
5%
10%
15%
20%
25%
30%
35%
40%
Very Unlikely Unlikely Likely Very Likely
Fitness/Wellness - Likeliness
38% Combined
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31%
25%21% 23%
0%
5%
10%
15%
20%
25%
30%
35%
Very Unlikely Unlikely Likely Very Likely
Gymnasium - Likeliness
44% Combined
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37% 34%
22%
8%
0%
5%
10%
15%
20%
25%
30%
35%
40%
Very Unlikely Unlikely Likely Very Likely
Counseling Center - Likeliness
30% Combined
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33%
39%
21%
7%
0%
5%
10%
15%
20%
25%
30%
35%
40%
Very Unlikely Unlikely Likely Very Likely
Student Legal Services - Likeliness
28% Combined
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35%
33%
16% 16%
0%
5%
10%
15%
20%
25%
30%
35%
Very Unlikely Unlikely Likely Very Likely
Student Health Services - Likeliness
32% Combined
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33% 35%
25%
6%
0%
5%
10%
15%
20%
25%
30%
35%
Very Unlikely Unlikely Likely Very Likely
Online Leadership Development Series - Likeliness
31% Combined
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34% 36%
23%
7%
0%
5%
10%
15%
20%
25%
30%
35%
40%
Very Unlikely Unlikely Likely Very Likely
Virtual Orientation - Likeliness
30% Combined
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Highlights from Survey
•Accurate profile of distance learners•Success with online survey and bulk email•Good skills, good connections•Importance is slippery•If we build it, they will come
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Part 2DE Planning:
Campus Considerations
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DE Planning: Campus ConsiderationsEnrollment Conundrum
• DE is the supposed solution to already growing enrollment;
• At the same time, we are actively recruiting new DE audiences • military, community colleges, corporate• “OneCampus” campaign
• Result of straining our resources
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DE Planning: Campus ConsiderationsProjected Enrollment
• 9% per year student headcount(both “pure” and “hybrid”)
• 15% per year student credit hours(both “pure” and “hybrid”)
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DE Planning: Campus ConsiderationsGrowth of Degree Programs
1. 1999 (Designation of DE funding)• 3 Master’s programs
2. 2004-2005• 10 Graduate programs• 10 Certificate programs
3. 2005-2006• 14 Graduate programs• 10+ Certificate programs
4. 2006-2008• 19 Graduate programs• 10+ Certificate programs• Undergraduate degree completion programs
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Administration1. Deliberate inclusion of courses taught via DE
as part of the tenure review process.2. Integration of admissions, billing, registration
for courses, registration windows.3. Integration of tuition and fees model.
DE Planning: Campus Considerations
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Part 3DE Planning:
Student Affairs Considerations
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Services & Programs1. Allocation of funds to Student Affairs (2000)
from DE budget2. Funds used to create a full-time position
(2001); “Distance Education Coordinator” now is “Director, DE & Technology Services”
3. Creation of “Distance Education/Technology Advisory Group” (2002)
DE Planning: Student Affairs Considerations
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Services & Programs4. Administration of “DE & Student Affairs
Survey” (2003)5. Dissemination of Results; Decisions
• Division-wide presentation• Unit presentations• Special Requests• Repeat in 2005• “Likeliness” groups involved in fee
discussion
DE Planning: Student Affairs Considerations
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Services & Programs6. Integration of Fees Model
• Possible new model: per credit hour• Concern of suddenly serving significantly
larger population• Concern of managing expectations• Concern of providing appropriate services
DE Planning: Student Affairs Considerations
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Part 4Integrating theDE Population
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Perceptions of Distance Learners by…1. Student Affairs literature: multi-dimensional
learners whose non-curricular needs are likely met through existing life circumstances
2. Student Affairs practitioners: confusion3. Student Affairs graduate students: not “real”
students as compared to traditional4. Distance Learners: in some cases, don’t need
anything beyond basic administrative services; unaware of potential services not currently available and/or advertised.
Integrating the DE Population
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Summary: This is the “invisible” population.1. Not physically on campus2. Currently most are not in degree programs (though
that will shift in several years)3. Not often considered in events, budgeting, planning
(especially in Student Affairs)4. Separate/not-available services5. Somewhat analogous to other populations who
were small and marginalized, but are now more mainstreamed.
Integrating the DE Population
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Suggestions
•Investigate campus resources•Figure out how distance education is administered and funded•Not everybody understands “Distance Education”•Be aware of the politics•Be aware that not everyone is committed to serving this population•Look for data already collected at your institution
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Questions& Answers
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Assessing the Co-Curricular Needs of Distance Learners:A Student Affairs Perspective
Leslie A. Dare, Ed.D.Amanda G. Thomas
Division of Student AffairsNC State UniversityCampus Box 7301Raleigh, NC 27695-7301
•This Presentationhttp://www.ncsu.edu/student_affairs/naspa05/
•This Projecthttp://www.ncsu.edu/student_affairs/survey/de.html
•Distance Education & Technology Services (Student Affairs, NC State)http://www.ncsu.edu/student_affairs/dets/
•Research & Assessment (Student Affairs, NC State)http://www.ncsu.edu/student_affairs/sara/
•Division of Student Affairs (NC State)http://www.ncsu.edu/student_affairs/