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How to get valuable feedback
Stanislav Jonak
(www.standajonak.cz)
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Agenda
What is a feedback and why we should care of?
Written survey – tips&tricks
Online tools
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What is feedback?
The process in which part of the output of a system is returned to its input in order to regulate its further output (to modify the next action).
(The Free Dictionary)
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What is feedback?
Comments about how well or how badly someone is doing something, which are intended to help them do it better
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Why feedback is important?
Appreciation, motivation
Improvement
…
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Where Agile teams can get the most valuable feedback?
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How to get feedback?
Verbal (in person,…)
Written form (survey)
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Writing Good Survey
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Ask this everytime
Will respondents be able to understand the question?
Will respondents be able to answer the question?
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Constructing Good Questions
Be brief and simple
Be objective
Be specific and direct
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Be Simple – Avoid Double-Barreled Questions
How useful do you find XY’s Q&A and the email support center?
Replace with: How useful do you find XY’s Q&A? How useful do you find XY’s email support?
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Be Objective - Avoid Leading Question
We have recently upgraded our XY’s features to become a first class tool. What are your thoughts on the new site?
Replace with: What are your thoughts on the upgrades to XYZ?
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Be Specific – Avoid General, Complex, Undefined Things
Do you exercise regularly?
Replace with: How many days per week, on average, do you exercise?
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Survey Fatigue
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Survey Fatigue Ratings – Question Types
LOW MEDIUM HIGH
Safe to use as muchas you like
Use when neededbut avoid if possible
Be careful! Fatique imminent
(SuveyGizmo)
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Radio Buttons
Checkboxes
Rating Scales
Question Types – Low & Medium Fatigue
1 2 3 4 5
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Multi-Text
Essays
Tables
Question Types – High Fatigue
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How to Write a Good Survey - Summary
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Question Types – Medium Fatigue
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A Written Survey
Pencil and Paper
Online Tools
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Online tools
MS Office
Google Form
Getfeedback.com
SurveyMonkey
SurveyGizmo
….
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MS Office - MS Word
NOT FILLABLE FORM
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MS Word - a Fillable Form
FILLABLE FORM
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MS Excel Survey – Office 365
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SurveyMonkey
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Google Form (Google Drive)
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Google Forms
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Q&A?