How to get valuable feedback

Stanislav Jonak

(www.standajonak.cz)

Agenda

What is a feedback and why we should care of?

Written survey – tips&tricks

Online tools

What is feedback?

The process in which part of the output of a system is returned to its input in order to regulate its further output (to modify the next action).

(The Free Dictionary)

What is feedback?

Comments about how well or how badly someone is doing something, which are intended to help them do it better

Why feedback is important?

Appreciation, motivation

Improvement

…

Where Agile teams can get the most valuable feedback?

How to get feedback?

Verbal (in person,…)

Written form (survey)

Writing Good Survey

Ask this everytime

Will respondents be able to understand the question?

Will respondents be able to answer the question?

Constructing Good Questions

Be brief and simple

Be objective

Be specific and direct

Be Simple – Avoid Double-Barreled Questions

How useful do you find XY’s Q&A and the email support center?

Replace with: How useful do you find XY’s Q&A? How useful do you find XY’s email support?

Be Objective - Avoid Leading Question

We have recently upgraded our XY’s features to become a first class tool. What are your thoughts on the new site?

Replace with: What are your thoughts on the upgrades to XYZ?

Be Specific – Avoid General, Complex, Undefined Things

Do you exercise regularly?

Replace with: How many days per week, on average, do you exercise?

Survey Fatigue

Survey Fatigue Ratings – Question Types

LOW MEDIUM HIGH

Safe to use as muchas you like

Use when neededbut avoid if possible

Be careful! Fatique imminent

(SuveyGizmo)

Radio Buttons

Checkboxes

Rating Scales

Question Types – Low & Medium Fatigue

1 2 3 4 5

Multi-Text

Essays

Tables

Question Types – High Fatigue

How to Write a Good Survey - Summary

Question Types – Medium Fatigue

A Written Survey

Pencil and Paper

Online Tools

Online tools

MS Office

Google Form

Getfeedback.com

SurveyMonkey

SurveyGizmo

….

MS Office - MS Word

NOT FILLABLE FORM

MS Word - a Fillable Form

FILLABLE FORM

MS Excel Survey – Office 365

SurveyMonkey

Google Form (Google Drive)

Google Forms

Q&A?