Download - How To Greet A Retail Customer
How To Greet A Customer
In your brick and mortar store
“We can change the world by
training the people working in retail how to engage
strangers.” Bob Phibbs The Retail Doctor
7 in 10 Americans said they were willing to spend more with companies they believe provide excellent customer
service
Source: American Express Survey
Baby Boomers represent 44% of the US population and hold 70% of US disposable income
Source: Reuters
Make Them Feel Welcome And They’ll Buy
Closing the sale starts with how you greet customers
How To Greet A Retail Customer (you already know to smile…right?)
Stop everything not customer-directed 1
2 Allow them to settle.
3 Open your arms.
4 Look for their eyes.
Use the right words: Good (time of day) 5
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5 Things To Avoid When Greeting
Don’t force it.
5 Things To Avoid When Greeting:
1
Don’t force it.
5 Things To Avoid When Greeting:
1
2 Don’t wing it, choose your words.
Don’t force it.
5 Things To Avoid When Greeting:
1
2
3
Don’t wing it, choose your words.
Don’t jump on them, give them time to settle.
Don’t force it.
5 Things To Avoid When Greeting:
1
2
3
4
Don’t wing it, choose your words.
Don’t jump on them, give them time to settle.
Don’t stalk them.
Don’t Do This Handshakes are earned at the end, not forced at the beginning
5
So you learned how to greet a customer and you want more retail sales training to drive
more conversions …
can help with that.
What is ? Interactive online retail sales training.
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