how to greet a retail customer
DESCRIPTION
How to greet a customer is one of the hardest things for employees to do right. Use this retail sales training advice from the Retail Doctor to quickly understand what to do and what to avoid when greeting a customer.TRANSCRIPT
How To Greet A Customer
In your brick and mortar store
“We can change the world by
training the people working in retail how to engage
strangers.” Bob Phibbs The Retail Doctor
7 in 10 Americans said they were willing to spend more with companies they believe provide excellent customer
service
Source: American Express Survey
Baby Boomers represent 44% of the US population and hold 70% of US disposable income
Source: Reuters
Make Them Feel Welcome And They’ll Buy
Closing the sale starts with how you greet customers
How To Greet A Retail Customer (you already know to smile…right?)
Stop everything not customer-directed 1
2 Allow them to settle.
3 Open your arms.
4 Look for their eyes.
Use the right words: Good (time of day) 5
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5 Things To Avoid When Greeting
Don’t force it.
5 Things To Avoid When Greeting:
1
Don’t force it.
5 Things To Avoid When Greeting:
1
2 Don’t wing it, choose your words.
Don’t force it.
5 Things To Avoid When Greeting:
1
2
3
Don’t wing it, choose your words.
Don’t jump on them, give them time to settle.
Don’t force it.
5 Things To Avoid When Greeting:
1
2
3
4
Don’t wing it, choose your words.
Don’t jump on them, give them time to settle.
Don’t stalk them.
Don’t Do This Handshakes are earned at the end, not forced at the beginning
5
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more conversions …
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