How to Improve your Onboarding

Lenny Hu, Lead Designer & Co-founder at YesInsights

With

Best practices and successful patterns

What is Onboarding???

New user Activated User

??? !!!Shorten the learning curve

😞

3 major primary onboarding methods

Thousands of products…

EXPLAIN

EXPLAIN

• Only works if the user is VERY motivated• Usually used by apps with too many use-

cases• Don’t use as a primary method

SHOW

Didn’t NEED this

SHOW

• Don’t expect users to read everything• Do not put critical information there• Be as contextual as possible• Don’t fix bad UX. Assist good ones.

DO

DO

• Use a sample or demo• Use successful templates• Also show and explain to cover all bases

RECAP

• EXPLAIN your product to the user• SHOW your product to the user• DO helpful actions for the user

These are just patterns and guidelines

Think of your users……

What is the fastest way for them to get value?

Improving onboarding with feedback

WHY?

Qualitative feedback

Questions? Let me know lenny@yesinsights.com

www.Yesinsights.comSimple one-click surveys for user feedback