how to improve your user onboarding [webinar]
TRANSCRIPT
How to Improve your Onboarding
Lenny Hu, Lead Designer & Co-founder at YesInsights
With
Best practices and successful patterns
What is Onboarding???
New user Activated User
??? !!!Shorten the learning curve
😞
3 major primary onboarding methods
Thousands of products…
EXPLAIN
EXPLAIN
• Only works if the user is VERY motivated• Usually used by apps with too many use-
cases• Don’t use as a primary method
SHOW
Didn’t NEED this
SHOW
• Don’t expect users to read everything• Do not put critical information there• Be as contextual as possible• Don’t fix bad UX. Assist good ones.
DO
DO
• Use a sample or demo• Use successful templates• Also show and explain to cover all bases
RECAP
• EXPLAIN your product to the user• SHOW your product to the user• DO helpful actions for the user
These are just patterns and guidelines
Think of your users……
What is the fastest way for them to get value?
Improving onboarding with feedback
WHY?
Qualitative feedback
Questions? Let me know [email protected]
www.Yesinsights.comSimple one-click surveys for user feedback