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IMPACT SOURCING IN AFRICA
How the e-services industry is bringing inclusivity to a new generation
Dimitri Zakharov, CEO | www.impactenterprises.org | +1.917.720.3454
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About Impact Enterprises
working across
Growth Start Ups Front Office Back Office Research Firms
Impact Enterprises is the first socially-conscious outsourcing company in Zambia.
We work with
E-Commerce
Data Mining
Career Services
Digital Marketing
Video/Audio
Social Media
SaaS
Fashion
Travel
Education
Applications
Field Studies
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Service Profile
Lead Generation Content Moderation
Pipeline Creation
Business Profiling
Outreach
Media Processing
Social Media Management
Tagging & Indexing
Content Enrichment
Order Management Data Entry
Invoice Processing
Shipment Tracking
Claims Processing
Customer Response
Document Digitization
Information Extraction
Data Enrichment
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BPO Industry
Impact Sourcing Sector
12% of overall $104B BPO industry
Growing at 11% per year
Source: Everest Group, “The Case for Impact Sourcing”, Sept 2014
Bringing sustainable employment to underserved communities through outsourcing
Impact Sourcing
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Impact Sourcing Globally
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First in Zambia
Source: Zambian Central Statistical Office, “Living Conditions Monitoring Survey”, 2010
59% youth ages 20-24 are unemployed
1.7 million youth looking for work
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83% support an average
3.5 people
Measuring Our Impact
Source: Impact Enterprises, Bi-Annual Employee Survey, Dec 2014, July 2015
51% employees
are female
57% first formal
job
130+ employees hired
to date
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Need for Diversity
Technology services sector provides increasing worker productivity
Requires less FDI than mining or manufacturing
3 Years
Copper vs Kwacha
-61%
Zambia heavily reliant on one commodity
Source: Capital IQ
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Value of Impact Sourcing
Source: Everest Group, “The Case for Impact Sourcing”, Sept 2014
Better Value
4-40% savings compared to
traditional outsourcing
New Pool of Talent
More Committed Employees Proven, Reliable Results
Knowledge of local markets
15-40% lower attrition than traditional BPO
Track record of meeting SLA results
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Creating Valuable Jobs
74% increase in average income
92% better chance of getting a new job
Source: Impact Enterprises, Bi-Annual Employee Survey, Dec 2014, July 2015
“My job has opened up my mind to how people run their businesses in the other countries.”
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The Challenge
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A Changing Mindset
Phase II - Company
Work in teams
Work stability
Choice of career
Work/life balance
Phase III - Freelancer
Individually competitive
Market sensitive
Choice of work
Blending work/life
“I now understand how to survive in a corporate world.”
Responsibility
Phase I - Individual
Solitary
Unstable work
No choice of career
Work dominated life
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Mutual Stakeholder Dialogue
Impact Sourcing
Employers
Educational Institutions
Government
Customers
Civil Social Organizations
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Impacting communities locally
Creating market opportunities globally
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The Next Step
Eastern Zambia’s first tech hub
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www.impactenterprises.org @ImpactBPO [email protected]
Pioneering socially conscious outsourcing in Africa
Dimitri Zakharov [email protected] +1.917.720.3454