Transcript
City of Boone – Case StudyIntegrated Billing and Payments
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John Goering, CDS Global @JTGoeringLuke Nelson, City of Boone
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Des Moines
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MANUAL UNCHANGEDLOST DAYS
EACH MONTH
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CUSTOMER SERVICE
ACCOUNT MAINTENANCE
FOCUS ON …
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CUSTOMERSATISFACTION
COST
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SIMPLE
INTEGRATED PAYMENTS & BILLING
TURNKEY FLEXIBLE CONVENIENCE
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LOGO & COLOR
SCHEME
MULTIPLE SERVICE
ACCOUNTSSINGLE LOGIN
RECURRING PAYMENTS
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INTEGRATED REMITTANCE ONLINE BANKING AGGREGATION
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COST
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PUBLIC RESPONSE
CUSTOMER SATISFACTION
ADOPTION
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questions
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???
thankyou #csweek! John Goering, CDS Global [email protected] @JTGoering
Luke Nelson, City of Boone [email protected]
