integrated payments: cs week utility conference with cds global and city of boone

City of Boone – Case Study Integrated Billing and Payments #CSWeek John Goering, CDS Global @JTGoering Luke Nelson, City of Boone

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Presented at CS Week 2014, the premier conference for utilities industry customer service. Take a look inside City of Boone, a utility company that has successfully integrated their billing and payment systems. Follow the conference on Twitter at #CSWeek. Learn from the challenges this utility faced with managing both paper and electronic payment streams separately, and consider the benefits this utility realized with the seamless integration of its payment channels. Watch CDS Global's John Goering interview City of Boone's Luke Nelson on YouTube: https://www.youtube.com/watch?v=pMbQIHNmr6c Find the full case study here on SlideShare: http://slideshare.net/cdsglobalinc More Resources: http://cds-global.com/resources Highlights: • Hear a utility's perspective on the challenges they faced managing multiple payment channels and disparate systems. • Consider how integrating your paper and electronic payment channels could provide benefits to both you and your customers; • Learn best practices to ensure a consistent payment experience for your customers across payment channels. PRESENTERS: Luke Nelson is the City Administrator in Boone, Iowa. Luke is responsible for the oversight and management of all City government activities (including business services of water and sewer utilities). Luke has been the City Administrator in Boone for seven years. Luke managed the city of Boone through the economic downturn of 2008. With a great team of department leaders and diligence Boone went from operating in the red to meeting cash reserves and an A1 Moody’s Bond Rating in just a few short years. Luke has an undergrad degree in Urban and Regional Planning and a dual masters from Iowa State University in Public Administration and Land Use Planning. Contact Luke: [email protected] John Goering is vice president of business development at CDS Global. In this position, he is responsible for leading CDS Global’s diversified sales team as well as efforts to align clients’ complex business needs with the company’s solution portfolio. John has been with CDS Global since 1998. He has held several leadership roles within the company, serving as vice president of solutions engineering, executive director of product management, director of client services, account director for consumer products, senior manager of the Des Moines lockbox/mail processing operations and senior manager in the Des Moines call center operations. John earned a bachelor’s degree in business management from Upper Iowa University. Before joining CDS Global, he held various leadership roles with a major retail credit card call center operation. Contact John: [email protected], Twitter: @JTGoering

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