EXTRAHOP + SERVICENOW INTEGRATION BRINGS TOGETHER VISIBILITY AND IT SERVICE MANAGEMENT
Integrating ServiceNow with IT
Analytics from ExtraHop where
real-time data meets intelligent
CMDB as well as enabling
incident ticket creation and
workflows triggered by events in
your environment.
ServiceNow delivers best in class IT service management that eliminates inefficiencies and allows IT to do more. By
combining real-time IT analytics from ExtraHop with intelligent IT services management from ServiceNow, IT organizations
can operate with greater efficiency than ever before. The speed and accuracy supported by the integration keeps critical
business services up-and-running, and supports a secure digital experience for all end-users.
E X T R A H O P + S E R V I C E N O W C M D B I N T E G R AT I O N
Real-Time Network Device & Application Discovery
By leveraging ExtraHop’s passive discovery, no agents or special authenticated access is required. Automatic discovery and
updates are immediately sent to the ServiceNow CMDB in real-time. Broad device and application context is also added to the
CMDB including web servers, database servers, application versions, SSL rogue, expired certs, etc. A faster time to CMDB
readiness (eg update sequence) means ready, responsive, and agile IT for the business.
H O W C M D B I N T E G R AT I O N W O R K S
Passive discovery. No agents or special authenticated access framework required.
Automatic discovery and updates to the CMDB.
Accurate, real-time device and application contextual data added to the CMDB. The network is the source of truth.
Broad device and application context added to CMDB.
Web servers, database servers•Application versions•SSL rogue, expired certs, ciphers
REAL-TIME NETWORK DEVICE AND APPLICATION DISCOVERY TO THE CMDB,
DEEPER INSIGHT, CROSS-TEAM COORDINATION, AND AUTOMATED REMEDIATION
I N V E N TO R Y AU D I T S S E C U R I T Y AU D I T S L I C E N S I N G AU D I T S C H A N G E M A N AG E M E N T
WEB SERVERS
DATABASE SERVERS
SSL ROGUE
EXPIRED CERTS
EH EDA
CMDB
ServiceNow
A B O U T E X T R A H O P N E T W O R K S
ExtraHop is the global leader in real-time wire data analytics. The ExtraHop platform
analyzes all L2-L7 communications, including full bidirectional transactional payloads.
This provides the correlated, cross- tier visibility essential for today’s complex and
dynamic IT environments. The ExtraHop platform scales up to 40 Gbps, require no
agents, and delivers value immediately upon deployment.
© 2016 ExtraHop Networks, Inc. All rights reserved. ExtraHop is a registered trademark of ExtraHop Networks, Inc. in the United States and/or other countries. All other products are the trademarks of their respective owners.
A special flag is added to ExtraHop alerts to indicate a ServiceNow incident and allow for customization
Examples of alerts can include error rates for HTTP, DNS, database, and storage
The ExtraHop alert trigger uses Open Data Stream to submit the incident ticket through the ServiceNow REST API
GET TICKETS BEFORE PHONE CALLS
Automated incident ticket creation and assignment
Efficiency is key to working through your incident queue quickly. ExtraHop makes ticket creation and assignment hands-free by
automatically generating tickets from ExtraHop alerts, significantly reducing resolution time.
INVESTIGATE WITH WIRE DATA
Speed resolution with cross-tier correlation
When you see a ticket from the ExtraHop platform in ServiceNow, rest assured knowing that you can easily investigate the
context of the event in ExtraHop, down to the transaction details needed for root cause analysis.
SUPERCHARGE ORCHESTRATION
ServiceNow IT Orchestration fueled by wire data
ExtraHop provides ServiceNow with the insight needed to automate the remediation process. For example, ExtraHop can detect
ransomware activity and kick off a workflow in ServiceNow so that the security team can easily quarantine an infected client.
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877-333-9872 (voice)
206-274-6393 (fax)
www.extrahop.com
Make service management faster and even more seamless by combining ServiceNow service management with real-time events from ExtraHop.
SEE MORE. DO MORE. KNOW MORE.
RANSOMWARESCANNINGROUGUE CERTSDB BRUTE FORCE LOGINSWEAK CIPHERS
INCIDENT TICKETSWORKFLOWS
ALERTSREMEDIATION SCRIPTS
E X T R A H O P + S E R V I C E N O W E V E N T & T I C K E T I N T E G R AT I O N
HOW EVENT/TICKET INTEGRATION WORKS