Jason Lawrie
DISASTERRECOVERY
SINGLE FLEET + RADIO DISPATCHING
SINGLE FLEET + COMPUTER DISPATCHING
MOVING TO THE CLOUD
REDUNDANCY
SINGLE FLEET WITH SMARTMOVE
WHAT HAPPENSIf your phones stop ringing?
Possible reasons:Failure of phone systemFailure of phone line
Possible solutionsRedirect calls to another number (relatively easy with 131008)Redirect calls to a mobile phone.
Will probably lose screen pops.
WHAT HAPPENSIf you lose power?
Have a UPS (battery)Must supply all relevant components eg broadband connection, switch computer, monitor, light …Limited life. (Typically less than 1 hour)
Possible solutions
Have a generatorLasts indefinitelyNeed UPS to handle switchoverAutomatic switchover is better
Losing power to computers is bad news, especially for SmartVOIX
WHAT HAPPENSIf you lose staff?
Short term loss (sickness)Divert to call centre
Staff leavingTake away access (immediately if person dismissed)
WHAT HAPPENSIf you lose your building?
Could be fire or flood
Need to divert calls to another siteNeed facilities to handle calls
WHAT HAPPENSIf you lose your broadband
connection?Possible solutions:
Switch to wireless dongleAutomatically switch to a wireless connectionHave a second broadband connection
SIMPrepaid. Must be currentPlan. Make sure it has an adequate data allowance
WHAT HAPPENSIf you lose your computer?
Have more than one computer configured for SmartMove
WHAT HAPPENSIf you get a ‘denial of service’ attack?
NOT MUCH!
WHAT HAPPENSIf you get a ‘ransomware’ attack?
Occurs when virus is introduced that encrypts all data on computer and demands a payment.No guarantee that you will be able to make the payment.No guarantee that they will unlock the data.Make sure you have a backup copy of everything you need:
Accounting dataDocuments for accreditationOther relevant files
GENERAL PRECAUTIONS
Make sure you have a current virus checker running on your computer or network
Make sure you take backups regularly. You may have to go back to the last one and lose everything done since then.
Make sure staff know what to do when something goes wrong.
Have instructions readily to hand.
Control access to your data.
Make staff aware of privacy issues.