Jason Lawrie

DISASTERRECOVERY

SINGLE FLEET + RADIO DISPATCHING

SINGLE FLEET + COMPUTER DISPATCHING

MOVING TO THE CLOUD

REDUNDANCY

SINGLE FLEET WITH SMARTMOVE

WHAT HAPPENSIf your phones stop ringing?

Possible reasons:Failure of phone systemFailure of phone line

Possible solutionsRedirect calls to another number (relatively easy with 131008)Redirect calls to a mobile phone.

Will probably lose screen pops.

WHAT HAPPENSIf you lose power?

Have a UPS (battery)Must supply all relevant components eg broadband connection, switch computer, monitor, light …Limited life. (Typically less than 1 hour)

Possible solutions

Have a generatorLasts indefinitelyNeed UPS to handle switchoverAutomatic switchover is better

Losing power to computers is bad news, especially for SmartVOIX

WHAT HAPPENSIf you lose staff?

Short term loss (sickness)Divert to call centre

Staff leavingTake away access (immediately if person dismissed)

WHAT HAPPENSIf you lose your building?

Could be fire or flood

Need to divert calls to another siteNeed facilities to handle calls

WHAT HAPPENSIf you lose your broadband

connection?Possible solutions:

Switch to wireless dongleAutomatically switch to a wireless connectionHave a second broadband connection

SIMPrepaid. Must be currentPlan. Make sure it has an adequate data allowance

WHAT HAPPENSIf you lose your computer?

Have more than one computer configured for SmartMove

WHAT HAPPENSIf you get a ‘denial of service’ attack?

NOT MUCH!

WHAT HAPPENSIf you get a ‘ransomware’ attack?

Occurs when virus is introduced that encrypts all data on computer and demands a payment.No guarantee that you will be able to make the payment.No guarantee that they will unlock the data.Make sure you have a backup copy of everything you need:

Accounting dataDocuments for accreditationOther relevant files

GENERAL PRECAUTIONS

Make sure you have a current virus checker running on your computer or network

Make sure you take backups regularly. You may have to go back to the last one and lose everything done since then.

Make sure staff know what to do when something goes wrong.

Have instructions readily to hand.

Control access to your data.

Make staff aware of privacy issues.