Josh Munson(425) 583.9341 JoshMunson@gmail.com

Objective: To obtain a systems networking position to use my experience and knowledge to enhance aspects of growth and security.

Summary: IT professional proficient in: Cisco ASA Firewall management and configuration, Layer 2 switch management, F5 BIG IP Networks load balancing and VIP management, Ticket management with detailed MOP / SOP documentation. Project Management and client communication. Wireshark analysis for security issue identification and remediation.

Experience:

Premera, Blue Cross, Tier 2 Network Administrator – Sept 2014 to Nov. 2015

■ Assist internal customers requests for any network, firewall, F5 related tickets.■ Write and maintain documentation on methods of procedures (Mops), and standard operating

procedures (Sops) on network related tools and or procedures pertaining to day-to-day operations. ■ Schedule maintenance windows with the business for IOS upgrades on in house network devices. ■ Maintain and schedule firmware updates with clients for all in house networking equipment. ■ IOS management for all in house and remote Cisco equipment.■ Maintain all F5 networking equipment and assist customers with VIP creation with on device

certificate management.■ Wan optimization management with Riverbed, and packet analysis with OpNet. ■ Assist with managing internal security and wireless with Cisco ISE and Prime.

Swat Systems, Tier 3 Network Support – April 2013 to Sept 2014

■ Remote and onsite support for more than 200+ clients. ■ Troubleshoot and document all issues ranging from Desktops, to servers, to firewall and networking

including speed and network anomaly troubleshooting. ■ Project lead for related Server migrations, network migrations, Cross firewall configurations, and new

client onboarding■ Maintain and schedule firmware updates with clients for all inhouse networking equipment. ■ Work with all project related vendors to ensure that projects proceed as scheduled and relay and

information about the project to the client as stages occur.■ Manage change control for client related items, relay and update all network diagrams while keeping

in house documentation on sharepoint up-to-date.■ Work in both Kaseya and Connectwise for Ticket and client management.

City of Edmonds, Network Support – May 2012 to April 2013

■ Manage the cities and client external and internal networks and internet access from Layer 1-3■ Troubleshoot issues related to network and software aspects within all the cities departments.■ Manage, maintain, and troubleshoot issues regarding Exchange 2010. This includes mail flow issues,

both internal and external, mail archiving with Baracuda, and front end spam filtering with Postini.■ Assist in large scale projects for the city ■ Setup network monitoring with Cacti, as well as implemented a syslog server for all network traps and

notifications.■ Work with other municipalities to utilize in place resources to further enhance infrastructure. ■ Assist in designing and implementing network infrastructure and to help make improvements that

enhance security while providing an up-to-date and stable environment.

■ Monitor and maintain our IPS for intrusion attempts and take action when needed. Keep the IPS device updated and make changes as needed for the environment.

■ Manage internal and external DNS records■ Attend State wide ACCIS training for management and security awareness■ Continuation of network and software training to help further enhance the long term goals within the

city’s infrastructure.

Hewlett Packard , Modis – Network engineer– August 2011 May 2012

■ Manage and monitor all networking equipment via PCM manger within the data center■ Pinpoint network related issues, excessive broadcasts, troubleshoot and adjust bandwidth

accordingly■ Configure, maintain, and troubleshoot issues across eight VLAN’s and subnets■ Work with Sr. Network engineer for tasks regarding internal network infrastructure and future growth■ Perform training with coworkers on troubleshooting tools for servers and networks■ Document and update firmware for over 600 Cisco MDS Fiber, Brocade Fiber, and copper switches■ Configure and setup a test environment for HP Blade servers with ESX 4.1■ Maintain DHCP pools and DNS entries, troubleshoot when needed.■ Implemented VPN solution using RADIUS■ Assist team members in other departments with a variety of computer related issues.

Dealerskins - Nashville, TN – Systems and Network Administrator – July 2010 to August 2011

■ Manage and maintain all aspects of daily local and production servers■ Discovered and implemented real time critical server monitoring software for both environments■ Researched and implemented a secure solution to our front end network security, including web

hardening, port security, and two factor authentication■ Implemented VPN solution using RADIUS■ Wrote production scripts for Windows IIS and Cold Fusion service reboots ■ Developed maintenance policy/upgrading procedures for all Windows OS desktops enterprise wide■ Created complete companywide diagrams detailing network, database, and critical functions■ Reduced Service provider costs by implementing BOVPN tunnels between offices, replacing

unneeded point to point circuits■ Organized and held company wide training detailing email migrations and the separate levels of

needed support■ Supported a combined total of eight Virtual servers running over fifty VM’s, both in our production and

development environment including home office file systems■ Maintained and organized all vendor specific applications with licensing and contracts■ Managed local and remote user accounts through Active Directory■ Assisted in the creation of our company IT security policy and Disaster recovery planning■ Managed public DNS records through bind for over two thousand active clients■ Maintain and monitor our Digium VOIP server including updates and end user support

Paysystems of America – Nashville TN - Systems Administrator – Feb. 2006 to June 2010■ Supported and maintained local office of 30 users including three remote offices in every aspect of IT

support■ Maintain Citrix Metaframe servers including published application setup and support■ Maintain and update Cisco PIX, routers and Catalyst switches for firmware and needed patches.■ Monitor web usage and give weekly reports to management. Adjust Content filtering accordingly■ Perform daily and weekly backups with Symantec Backup Exec. ■ Support all end user needs for hardware, troubleshooting, and setups■ Maintain all office printers, including setup and network, and work with vendors when needed.■ Implemented VM solution to consolidate four physical application servers.

Dialogic Communications Inc, – Franklin, TN – Server Build Technician - 2005 to 2006

■ Build and configured call out communication servers according to client specifications■ Assisted in aiding team with troubleshooting, design, and hardware issues.■ Worked with Windows server 2003, SQL, and NXT frontline communication software

■ Troubleshot issues in relation of hardware and software in a timely manner.

Education and Certifications:

■ High Tech Institute - Associates Degree in Computer Science, Computer Networking & Security■ Network +, Security +, Certified Ethical Hacker – C| EH, CCNA, MCP, Watchguard Certified