LEADERSHIP
EXCELLENCE IN
ACTION
Strategies to Engage and Inspire People
Talia Fox, M.Ed., KUSI Training
Rate Yourself On a Scale of 1 - 10
• Confidence when people are frightened
• Certainty when people are unsure
• Action where there is hesitation
• Strength where there is weakness
• Expertise where there is floundering
• Courage where there is cowardice
• Optimism where there is cynicism
• Conviction that the future will be betterSource: AMA
Rate Yourself On a Scale of 1 - 10
• What is your evidence for your rating?
• What are your values and strengths?
Partner Exercise: A Live
Assessment1. Choose a partner or two.
2. Describe a time when you were at your best? What did you learn about yourself?
3. Describe a time when you overcame a challenge? What did you learn about yourself?
4. Set your phone time 5 minutes then switch.
Partner Exercise: A Live
Assessmenta. List sources of power needed to be influential.
b. Take a self-assessment to identify personal leadership strengths.
c. Explore the art of delegation and effective team leadership.
d. Explore the role of feedback and performance measures.
e. Create an action list with and explore plans to measure success.
Critical Success Factors
1. Accomplishment of Work
2. Quality
3. Teamwork
4. Morale
5. Delegation
6. Empowerment
7. Stable Systems
8. Planning
9. Learning
10. Recognition and Rewards
Source: AMA
Apply Leadership EssentialsShift for Amateur to Professional
48
Turns knowledge into practice
Articulates and implements
awareness
Expresses ideas and motivates
others
Follows value description
Seeks challenges to grow and
innovate
Leverages resources and shapes
opportunities
Liquidates collective value
Makes choices based on values
Has knowledge
Has awareness
Has great ideas
Follows job description
Stays in comfort zone
Collaborates
Understands the power
of individual contributions
Has values
Four Communication Strategies
High EnergyPersonal
Connection
Deliberate
Choices
Natural
Conversational
Style
Powerful Communication Influencers
Competence Trustworthiness Expertise Likability Composure Sociability
Strategies to Communicate
Effectively
Are You Confident In Your Communication Skills?
– Internal vs. External Confidence
– Non verbal
– Verbal
– Emphatic Tone
– Style
– Participant interactions
Facts Vs. Feelings
Facts Tell, Stories Sell
Know how to use facts
• Facts are provable data points that generate awareness or understanding of a problem/issue
• Facts appeal to reason (Left-brain); accordingly they illicit an intellectual response (i.e. agreement or disagreement)
• Facts can be selectively dismissed by the listener or lost among other facts; so they should be used with purpose and intention
Know how to use stories
• Stories are extremely powerful
ways of emotionally connecting
people to new ways of thinking in a
way that they will remember
• Stories are experiential and
therefore can’t be disputed via
argument
• If you want someone to internalize
a thought or be persuaded by new
information you offered them—tell
them a story
Your Personal Power List
Your Position: The What
Your Resources: The Access
Your Vibe: The personality and energy (Blink Impression)
Your Positive Control: What can you do for others?
Your Negative Control: What can you do to others?
Skills and Knowledge: What do you know?
Your reputation and performance
Just Because You Are The Playing,
Does Not Mean That the Game Stops
To accomplish a mission
To gain access to resources
To protect reputations, work, people
To acknowledge differences and good work
To leverage “play nice” effect
Great Leaders
What does your organization look for in great leaders?
Do you have it? Do you want it?
• Desire to lead and passionate about the cause!
• Technical ability and Skills
• Completion of tasks and managing time and skills
• The ability to influence and negotiate
• Integrity and reliability
What Is Trust?
Trust (n.) – a willingness to put yourself at risk based on another person’s actions
Source: Interaction Associates
High Trust = Goal Achievement
When employees have a high level of trust in management and the organization, the company becomes significantly better at achieving its business goals.
Source: Interaction Associates
Do People Trust Management?
Lack of management trust is the biggest barrier to building effective organizations
– Development Dimensions Intl. Survey
61% don’t believe management tells them the truth
– Council for Communication Study
Only 38% trust employers to keep their promises
– Princeton Survey Research Associates