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Managing & MotivatingGeneration Y
Myra GoldenMyra Golden Seminars
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Managing & Motivating
Generation Y
Myra GoldenMyra Golden SeminarsIntroduction & Overview
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These kids today dont have
any concept of loyalty.
They want it all their firstweek on the job.
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They have no respect for
experience or authority.
They dont show up for
work on time, or not at all.
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They are slackers.
They are not committed
to me, the job, or the
company.
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So I told my boss, If youre
looking for loyalty, buy a
dog.
I have a new rule. I will notattend meetings that start
after 5pm. I have a life.
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If I hear We tried that in
87 one more time, Ill hurl
in his wrinkly old face.
My, Myits Generation Y!
We resemble our
times more than weresemble our
parents.
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Managing & MotivatingGeneration Y
Myra GoldenMyra Golden SeminarsGetting to know Generation Y
Latch-keykids
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50% haddivorcedparents
Watched
parentswork longand hard
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Parentswere guilty
& work
obsessed
Given the
vote oneverything
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Saw apresident
lie
Watched agreat deal ofviolence
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They were shaped bydifferent times
Who Is Generation Y
Born between
1980 - 2000
(28 and younger)
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According to Dr. Barbara Moses
Gen Y were raised by guilty, work-
obsessed helicopter parents who made
their kids feelings and success their
hobby, worshipped at the altar of
promoting self-esteem and tried to
make up for the lack of time spent withthem by lavishing them with travel
experiences, clothes, and electronic toys.
As kids, Yers were told they were brilliant
because they could program the VCR.
They were given the vote on everything -
vacation choice, the color of the familycar. Its not surprising they believe their
feelings matter, that they should feel good
about their work, and should be able
express themselves.
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Some facts about Generation Y
78 m illion people
Most ethnically diversegeneration ever
75% of their time spent
in structured activities Nurtured and pampered
Generation Y
They've arrived atwork with a newattitude
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What you need to know about
Generation Y
Dont expect to stay in ajob too long
Believe in their own selfworth
Expect constant
recognition andfeedback
What you need to know about
Generation Y
Comfort w ithtechnology
Work/ life balance is nota buzz word
Wont express ambitionthe way you do
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About Generation Y
Focus on children &family
Scheduled, structuredlives
Connected
Inclusive
Civic minded
Goal oriented
Have never known a world
without
Cell phones
Fax & answering machine
Cable
Laptops
Walkmans
Nintendo
AIDS
CNN
Kids kil l ing kids
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Gen Y Doesnt Remember ET
Jordache
Who shot J .R.?
Pac Man
Leave it to Beaverfamilies
When every boy wantedto be O.J.
Records/ record players
Getting to Know Y
Not overly concerned about future
Fear of living poorly greater thanfear of death
Violence is an acceptable opt ion Used to instant everything
Self expression above self control
Feel entitled U O Me
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Common Tendencies of Gen Y
Impatient
Disengaged
Disrespectful
Image driven
Blunt & expressive Skeptical
Common Tendencies of Gen Y
Adaptable
Innovative
Efficient
Resilient
Tolerant
Committed
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What Yers need from you
Fair and direct
Engaged in theirprofessionaldevelopment
Training in people skills
Training to increasetheir marketability
2 Warnings
1. Avoid anything whichresembles authority or
paternalism2. Dont expect them to be
like you when you weretheir age
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How to get Gen Y on your side, or
in any event, not against you
Let them know w hatthey do matters
Give them a vision
How to get Gen Y on your side, or
in any event, not against you
Tell them the truth
Explain the why
Learn their language
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How to get Gen Y on your side, or
in any event, not against you
Look for rewardingopportunities
Praise them publicly
Make the workplace fun
Model behavior
Be specific and explicit
Explain why
Communicate in a vivid andcompelling w ay
How to Give Yers Instructions and
Them Act On It
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6 Things You Can Do to Bring
Yers Into Your Circle
1. Be available, but givethem room
2. Tell them the w hy
3. Let them be problem
solvers
6 Things You Can Do to Bring
Yers Into Your Circle
4. Provide a l ife-workbalance workplace
5. Dont be authoritat iveor paternal
6. Encourage them
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Stop Battling with Your Yers
Treat them w ithsensitivity
Dont assume they areadversarial
Throw out controlmanagement
7 Ways to Create Motivating
Environment
1. Let them w ork in theirnatural habitat(technically speaking)
2. Use thei r t imeefficiently
3. Provide immediatelygratifying rewards
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7 Ways to Create Motivating
Environment
4. Give feedbackfrequently
5. Promote balance
6. Let them mult i-task
7. Take advantage oftheir team affinity
El Cheapo Ways to Motivate Yers
Pass the leadership hat
around Create a fun budget
Get rid of sick time
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MBWA
Your cube isnot yourworkbench
Getting from behind your desk
Schedule time
Ask Yers how you can
help
Do what SWA does!
Meet w ith otherdepartments
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Getting from behind your desk
Hold staff meetings
Mentor employees
Hold quality circles
Communicating with Yers
Use technology
Lively and varied
Must be active and
interactive Group discussions
Use humor
Be entertaining
Use games, art or music
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Where Managers Go Wrong With
Generation Y
Using Gen X approaches
Not meeting their highexpectations
Discounting their ideasfor lack of experience
Allow ing negativity Feeling threatened by
technical know -how
Generation Y-Friendly
Management
n Collegial, egalitarianenvironment
n Frequent feedback
n Formal mentoringprograms
n Think short-term
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Generation Y-Friendly
Management
n Skill development toenable rapidadvancement
n Tolerance of ALL typesof diversity
n Roll up your sleeves
n Fun at work
n Casual, friendly
Generation Y-Friendly
Management
n Up-to-date technology
n High level of freedom
n
Choices and control ofwork environment,schedule, and benefits
n Delegate and get outof the way