Download - MM503 Values&Attitude 7.03.10 (Cherry)
-
8/8/2019 MM503 Values&Attitude 7.03.10 (Cherry)
1/41
-
8/8/2019 MM503 Values&Attitude 7.03.10 (Cherry)
2/41
-
8/8/2019 MM503 Values&Attitude 7.03.10 (Cherry)
3/41
-
8/8/2019 MM503 Values&Attitude 7.03.10 (Cherry)
4/41
-
8/8/2019 MM503 Values&Attitude 7.03.10 (Cherry)
5/41
-
8/8/2019 MM503 Values&Attitude 7.03.10 (Cherry)
6/41
-
8/8/2019 MM503 Values&Attitude 7.03.10 (Cherry)
7/41
Terminal ValuesTerminal Values
Desirable endDesirable end- -statesstatesof existence; theof existence; thegoals that a persongoals that a personwould like to achievewould like to achieve
during his or herduring his or herlifetime.lifetime.
7
-
8/8/2019 MM503 Values&Attitude 7.03.10 (Cherry)
8/41
Instrumental ValuesInstrumental Values
P referable modesP referable modesof behavior orof behavior ormeans of achievingmeans of achievingone s terminalone s terminalvalues.values.
8
-
8/8/2019 MM503 Values&Attitude 7.03.10 (Cherry)
9/41
ValuesValues
Org anizational Org anizational Values Values
-- aa setset of of beliefsbeliefs thatthat specifyspecify universaluniversalexpectationsexpectations and and preferredpreferred modesmodes of of
behaviorbehavior in in aa companycompany. .
9
-
8/8/2019 MM503 Values&Attitude 7.03.10 (Cherry)
10/41
10
Shared values affect work performance in three ways:
Managers and others throughout the organization give priorityattention to what is stressed in the corporate values system and thisin turn supports producing the priority results.
All employees generally make better decisions, because they areguided by their perception of the shared values.
People are more likely to recognize that they are an importantpart of the organization. They are more motivated because life inthe company has more meaning for them.
-
8/8/2019 MM503 Values&Attitude 7.03.10 (Cherry)
11/41
11
O ur shared Values in action
1. Dedication to every client's success.
2. Innovation that matters - for our company and for the world.
3. Trust and personal responsibility in all relationships.
-
8/8/2019 MM503 Values&Attitude 7.03.10 (Cherry)
12/41
12
B y Values we mean:At IBM, Values mean more than ethics , compliance , or even a code of conduct. Values express:
What differentiates IBM with clients, investors, employees, communitiesOur mission, our aspirationsHow we make decisions at our companyHow we behave and act, collectively and individually
-
8/8/2019 MM503 Values&Attitude 7.03.10 (Cherry)
13/41
13
-
8/8/2019 MM503 Values&Attitude 7.03.10 (Cherry)
14/41
A SMALL TRUTH TO MAKE LIFE A SMALL TRUTH TO MAKE LIFE
100%100%
14
-
8/8/2019 MM503 Values&Attitude 7.03.10 (Cherry)
15/41
15
-
8/8/2019 MM503 Values&Attitude 7.03.10 (Cherry)
16/41
Hard WorkHard Work
H+A+R+D+W+O+R+K
8+1+18+4+23+15+18+11 = 98%
KnowledgeKnowledge
K+N+O+W+L+E+D+G+E
11+14+15+23+12+5+4+7+5 = 96%
16
-
8/8/2019 MM503 Values&Attitude 7.03.10 (Cherry)
17/41
Th en w h at makes 100% ?Is it MoneyMoney ? ... NO ! ! !
M+O+N+E+Y
13+15+14+5+25 = 72%Leaders h ipLeaders h ip ? ... NO ! ! !
L+E+A+D+E+R+S+H+I+P
12+5+1+4+5+18+19+9+16 = 89%
17
-
8/8/2019 MM503 Values&Attitude 7.03.10 (Cherry)
18/41
Every problem h as a solution,Every problem h as a solution,only if we per h aps c h ange our only if we per h aps c h ange our
attitude.attitude.
T o go to t h e top,T o go to t h e top,
to t h atto t h at 100%,100%,
w h at we really need to gow h at we really need to gofurt h er... a bit more...furt h er... a bit more...
18
-
8/8/2019 MM503 Values&Attitude 7.03.10 (Cherry)
19/41
ATT ITU DEATT ITU DEA+ T + T +I+ T + U +D+EA+ T + T +I+ T + U +D+E
1+20+20+9+20+21+4+5 =1+20+20+9+20+21+4+5 = 100%100%It isIt is O U R A TT ITU DEO U R A TT ITU DE towardstowards
Life and Work t h at makes O U RLife and Work t h at makes O U RLifeLife 100%100% ! ! !! ! !
19
-
8/8/2019 MM503 Values&Attitude 7.03.10 (Cherry)
20/41
THE ICEBERG
H OW MUC H DO YO U SEE OF AN ICE B ERG?
20
-
8/8/2019 MM503 Values&Attitude 7.03.10 (Cherry)
21/41
THE ICEBERG
O NLY 10% OF ANY ICE B ERG ISVISIB LE. T H ERE MAINING 90%IS B EL OW SEALEVEL.
21
-
8/8/2019 MM503 Values&Attitude 7.03.10 (Cherry)
22/41
THE ICEBERG
SEA LEVEL
10 %
90 %
VISIB LEABO VE SEA LEVEL
INVISIB LEB EL OW SEA LEVEL
22
-
8/8/2019 MM503 Values&Attitude 7.03.10 (Cherry)
23/41
The Iceberg phenomena is alsoapplicable on human beings
THE ICEBERG
23
-
8/8/2019 MM503 Values&Attitude 7.03.10 (Cherry)
24/41
THE ICEBERG
SEA LEVEL
KNOW LEDGE&
SKILLS
ATTITUDE
UNKN OW NTO O TH ERS
KNOW NTO O TH ERS
24
-
8/8/2019 MM503 Values&Attitude 7.03.10 (Cherry)
25/41
In other words. . . .
THE ICEBERG
25
-
8/8/2019 MM503 Values&Attitude 7.03.10 (Cherry)
26/41
THE ICEBERG
SEA LEVEL
B EH AVIO R
VALUES STANDARDS JUDG MENTS
ATTITUDEMO TIVES ET H ICS - B ELIE FS
KNOW NTO O TH ERS
UNKN OW NTO O TH ERS
26
-
8/8/2019 MM503 Values&Attitude 7.03.10 (Cherry)
27/41
AttitudeAttitude
Attitude Attitude is defined as ais defined as alearned predisposition to respondlearned predisposition to respondin a consistently favorable or in a consistently favorable or
unfavorable manner with respectunfavorable manner with respectto a given object. That is , to a given object. That is , attitudes affect behavior at aattitudes affect behavior at adifferent level than do valuesdifferent level than do values
27
-
8/8/2019 MM503 Values&Attitude 7.03.10 (Cherry)
28/41
28
Relating employee attitudes and customer satisfaction:
What are the key employee issues that influence attitude?
The following key employee issues influence attitude:Organizational teamworkProcesses and resourcesClarity of directionEmployee involvement in decisionsIBM as an employer Leadership
-
8/8/2019 MM503 Values&Attitude 7.03.10 (Cherry)
29/41
29
How can I make an impact on customer satisfaction?
- Satisfaction with I BM as an employer - Clarity of direction- O ne I BM team- Resources and processes
-
8/8/2019 MM503 Values&Attitude 7.03.10 (Cherry)
30/41
Nature of attitude1. Attitudes refer to feelings and beliefs of an individual
or group of people.
2. Attitudes endure , unless something happens.ex- if x is transferred to day shift , his attitude maybecome positive.
3. Attitude are organized and are core to an individual.
4. All people, irrespective of their status or intelligence,hold attitudes.
5.Attitude are invisible as they constitute a psychologicalphenomenon which cannot be observed directly.
30
-
8/8/2019 MM503 Values&Attitude 7.03.10 (Cherry)
31/41
Managerial sty le Technolog y
Noi s ePeer sReward Syst emCareer Opp or tu ni t ie s
Belief and val u e s
Feeling s and emo t ion s
In t ended b eha v iou r
31
CO GNITIO N
AFF ECT
B EH AVIO UR
STI MULIWork Related Factors
My supervisor is unfairHaving a fair supervisor
is important to me
I dont like my supervisor
I am going to request atransfer
-
8/8/2019 MM503 Values&Attitude 7.03.10 (Cherry)
32/41
Belief s,Knowledg
e & Val u e s
Feeling s-
Po s it ive or
Nega t ive
Predi sp o s it ion to ac t
Ext ernal Beha v ior
Informa t ion Emo t ional
32
-
8/8/2019 MM503 Values&Attitude 7.03.10 (Cherry)
33/41
Attitude ComponentsAttitude Components
Affective ComponentAffective ComponentT he feelings , sentiments , moods and emotions about some
idea, person, event or object
Cognitive componentCognitive componentT he beliefs , opinion , knowledge or information held by the
individual.
B ehavioral ComponentB ehavioral ComponentT he predispositions to get on a favorable or unfavorable
evaluation of something.
33
-
8/8/2019 MM503 Values&Attitude 7.03.10 (Cherry)
34/41
Attitude TypesAttitude TypesMost of the research in OB has been concerned with threeMost of the research in OB has been concerned with three
attitudesattitudes
Job InvolvementJob Involvement
O rganizational CommitmentO rganizational Commitment
Job SatisfactionJob Satisfaction
34
-
8/8/2019 MM503 Values&Attitude 7.03.10 (Cherry)
35/41
Attitude TypesAttitude Types
Job SatisfactionJob Satisfaction A collection of positive and/or negative feelings that an individual A collection of positive and/or negative feelings that an individualholds toward his or her job.holds toward his or her job.
35
M ajor job-satisfaction facetswork itself
payadvancement opportunitiessupervisionCo-workers
A person with a high level of job satisfaction holds positivefeelings about the job, while a person who is dissatisfied holdsnegative feelings about the job.
-
8/8/2019 MM503 Values&Attitude 7.03.10 (Cherry)
36/41
Attitude TypesAttitude Types
Job InvolvementJob InvolvementI dentifying with the job, actively participating in it, andI dentifying with the job, actively participating in it, and
considering performance important to self considering performance important to self- -worth.worth.
36
Employee EngagementEmployee Engagement
C onsiderations to assess employee engagement :
The availability of resources and the opportunities to learnnew skills;
Whether work is important and meaningful;
Whether interactions with co-workers and supervisors wererewarding.
-
8/8/2019 MM503 Values&Attitude 7.03.10 (Cherry)
37/41
-
8/8/2019 MM503 Values&Attitude 7.03.10 (Cherry)
38/41
JOB SATISFACTION
38
-
8/8/2019 MM503 Values&Attitude 7.03.10 (Cherry)
39/41
Job satisfactionJob satisfaction
Job satisfactionJob satisfaction essentially reflects theessentially reflects theextent to which an individual likes his or her job.extent to which an individual likes his or her job.
= it mean s a p er s on wi t h a high le vel of jo b
s a t is fac t ion hold s p o s it ive feeling s a b outt he job while o t her p er s on ha ve di ss a t is fac t ion hold s nega t ive feeling sa b o ut t he job .
39
-
8/8/2019 MM503 Values&Attitude 7.03.10 (Cherry)
40/41
40
-
8/8/2019 MM503 Values&Attitude 7.03.10 (Cherry)
41/41