mm503 values&attitude 7.03.10 (cherry)

8/8/2019 MM503 Values&Attitude 7.03.10 (Cherry)

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Terminal ValuesTerminal Values

Desirable endDesirable end- -statesstatesof existence; theof existence; thegoals that a persongoals that a personwould like to achievewould like to achieve

during his or herduring his or herlifetime.lifetime.

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Instrumental ValuesInstrumental Values

P referable modesP referable modesof behavior orof behavior ormeans of achievingmeans of achievingone s terminalone s terminalvalues.values.

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ValuesValues

Org anizational Org anizational Values Values

-- aa setset of of beliefsbeliefs thatthat specifyspecify universaluniversalexpectationsexpectations and and preferredpreferred modesmodes of of

behaviorbehavior in in aa companycompany. .

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Shared values affect work performance in three ways:

Managers and others throughout the organization give priorityattention to what is stressed in the corporate values system and thisin turn supports producing the priority results.

All employees generally make better decisions, because they areguided by their perception of the shared values.

People are more likely to recognize that they are an importantpart of the organization. They are more motivated because life inthe company has more meaning for them.


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O ur shared Values in action

1. Dedication to every client's success.

2. Innovation that matters - for our company and for the world.

3. Trust and personal responsibility in all relationships.


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B y Values we mean:At IBM, Values mean more than ethics , compliance , or even a code of conduct. Values express:

What differentiates IBM with clients, investors, employees, communitiesOur mission, our aspirationsHow we make decisions at our companyHow we behave and act, collectively and individually


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A SMALL TRUTH TO MAKE LIFE A SMALL TRUTH TO MAKE LIFE

100%100%

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Hard WorkHard Work

H+A+R+D+W+O+R+K

8+1+18+4+23+15+18+11 = 98%

KnowledgeKnowledge

K+N+O+W+L+E+D+G+E

11+14+15+23+12+5+4+7+5 = 96%

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Th en w h at makes 100% ?Is it MoneyMoney ? ... NO ! ! !

M+O+N+E+Y

13+15+14+5+25 = 72%Leaders h ipLeaders h ip ? ... NO ! ! !

L+E+A+D+E+R+S+H+I+P

12+5+1+4+5+18+19+9+16 = 89%

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Every problem h as a solution,Every problem h as a solution,only if we per h aps c h ange our only if we per h aps c h ange our

attitude.attitude.

T o go to t h e top,T o go to t h e top,

to t h atto t h at 100%,100%,

w h at we really need to gow h at we really need to gofurt h er... a bit more...furt h er... a bit more...

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ATT ITU DEATT ITU DEA+ T + T +I+ T + U +D+EA+ T + T +I+ T + U +D+E

1+20+20+9+20+21+4+5 =1+20+20+9+20+21+4+5 = 100%100%It isIt is O U R A TT ITU DEO U R A TT ITU DE towardstowards

Life and Work t h at makes O U RLife and Work t h at makes O U RLifeLife 100%100% ! ! !! ! !

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THE ICEBERG

H OW MUC H DO YO U SEE OF AN ICE B ERG?

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THE ICEBERG

O NLY 10% OF ANY ICE B ERG ISVISIB LE. T H ERE MAINING 90%IS B EL OW SEALEVEL.

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THE ICEBERG

SEA LEVEL

10 %

90 %

VISIB LEABO VE SEA LEVEL

INVISIB LEB EL OW SEA LEVEL

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The Iceberg phenomena is alsoapplicable on human beings

THE ICEBERG

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THE ICEBERG

SEA LEVEL

KNOW LEDGE&

SKILLS

ATTITUDE

UNKN OW NTO O TH ERS

KNOW NTO O TH ERS

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In other words. . . .

THE ICEBERG

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THE ICEBERG

SEA LEVEL

B EH AVIO R

VALUES STANDARDS JUDG MENTS

ATTITUDEMO TIVES ET H ICS - B ELIE FS

KNOW NTO O TH ERS

UNKN OW NTO O TH ERS

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AttitudeAttitude

Attitude Attitude is defined as ais defined as alearned predisposition to respondlearned predisposition to respondin a consistently favorable or in a consistently favorable or

unfavorable manner with respectunfavorable manner with respectto a given object. That is , to a given object. That is , attitudes affect behavior at aattitudes affect behavior at adifferent level than do valuesdifferent level than do values

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Relating employee attitudes and customer satisfaction:

What are the key employee issues that influence attitude?

The following key employee issues influence attitude:Organizational teamworkProcesses and resourcesClarity of directionEmployee involvement in decisionsIBM as an employer Leadership


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How can I make an impact on customer satisfaction?

- Satisfaction with I BM as an employer - Clarity of direction- O ne I BM team- Resources and processes


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Nature of attitude1. Attitudes refer to feelings and beliefs of an individual

or group of people.

2. Attitudes endure , unless something happens.ex- if x is transferred to day shift , his attitude maybecome positive.

3. Attitude are organized and are core to an individual.

4. All people, irrespective of their status or intelligence,hold attitudes.

5.Attitude are invisible as they constitute a psychologicalphenomenon which cannot be observed directly.

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Managerial sty le Technolog y

Noi s ePeer sReward Syst emCareer Opp or tu ni t ie s

Belief and val u e s

Feeling s and emo t ion s

In t ended b eha v iou r

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CO GNITIO N

AFF ECT

B EH AVIO UR

STI MULIWork Related Factors

My supervisor is unfairHaving a fair supervisor

is important to me

I dont like my supervisor

I am going to request atransfer


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Belief s,Knowledg

e & Val u e s

Feeling s-

Po s it ive or

Nega t ive

Predi sp o s it ion to ac t

Ext ernal Beha v ior

Informa t ion Emo t ional

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Attitude ComponentsAttitude Components

Affective ComponentAffective ComponentT he feelings , sentiments , moods and emotions about some

idea, person, event or object

Cognitive componentCognitive componentT he beliefs , opinion , knowledge or information held by the

individual.

B ehavioral ComponentB ehavioral ComponentT he predispositions to get on a favorable or unfavorable

evaluation of something.

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Attitude TypesAttitude TypesMost of the research in OB has been concerned with threeMost of the research in OB has been concerned with three

attitudesattitudes

Job InvolvementJob Involvement

O rganizational CommitmentO rganizational Commitment

Job SatisfactionJob Satisfaction

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Attitude TypesAttitude Types

Job SatisfactionJob Satisfaction A collection of positive and/or negative feelings that an individual A collection of positive and/or negative feelings that an individualholds toward his or her job.holds toward his or her job.

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M ajor job-satisfaction facetswork itself

payadvancement opportunitiessupervisionCo-workers

A person with a high level of job satisfaction holds positivefeelings about the job, while a person who is dissatisfied holdsnegative feelings about the job.


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Attitude TypesAttitude Types

Job InvolvementJob InvolvementI dentifying with the job, actively participating in it, andI dentifying with the job, actively participating in it, and

considering performance important to self considering performance important to self- -worth.worth.

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Employee EngagementEmployee Engagement

C onsiderations to assess employee engagement :

The availability of resources and the opportunities to learnnew skills;

Whether work is important and meaningful;

Whether interactions with co-workers and supervisors wererewarding.


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JOB SATISFACTION

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Job satisfactionJob satisfaction

Job satisfactionJob satisfaction essentially reflects theessentially reflects theextent to which an individual likes his or her job.extent to which an individual likes his or her job.

= it mean s a p er s on wi t h a high le vel of jo b

s a t is fac t ion hold s p o s it ive feeling s a b outt he job while o t her p er s on ha ve di ss a t is fac t ion hold s nega t ive feeling sa b o ut t he job .

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mm503 values&attitude 7.03.10 (cherry)

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