Download - Pastries – Communication Plan Matrix
Pastries/Operations
Menu Vendors
Philz CoffeeSFBI
Orders
Delivery Schedule
Payment
Inventory
Baking ingredients
Bulk Ingredients
Special Orders
Necessities Tracking plan
Vendor orders
In-House baking
Baking
Schedule Employees
Pastry Chef
Pastry Assistant
Baking tools
ID Deliverables1 Plan a list of pastries to offer and rotate weekly2 Finalize a launch menu3 Purchase inventory for baking ingredients4 Purchase inventory for necessities5 Create a tracking plan 6 Finalize order plan with Philz Coffee7 Finalize contract with SFBI8 Hire pastry chef and pastry assistant9 Finalize working schedule for baking
10 Purchase baking tools
Risk Probability Impact Mitigation Plan
1. Pastry chef/assistant are not able to perform the tasks due to sickness, personal reasons
M HOrder pastries from SFBI
2. Vendors not able to delivery orders on time due to traffic, car accidents, etc
M H
Prepare a backend delivery service to fulfill orders
3. Storage malfunction (ie: power outage)
L HOrder pastries from SFBI
4. Limited supply of ingredients L M
Have substitute ingredients ready on hands
5. Food sanitation L H
Employees need to be safety & sanitation Certified
Pastries – Risk Response Plan
Communication Activity Audience Key
MessagesDelivery Method When Who
Menu preparation
Pastry Chef/Pastry assistant
Discussion on what to bake
In person meeting
By Jan 1st, 2012
Tingting
Pency
Inventory control
Pastry Chef/Pastry assistant
Communicate status of inventory
In person meeting Weekly
Tingting
Pency
Menu Rotation
Wake n’ Bake Team
New menu for the month Email Weekly
Tingting
Pency
Pastry Order SFBIOrders and delivery schedule
Email/Phone WeeklyTingting
Pency
Pastries – Communication Plan Matrix