Communicating SMS
Safety Management Systems
Communicating SMS
com·mu·ni·cate
Pronunciation: k&-'myü-n&-"kAt
to convey information about; make known; impart
to express oneself in such a way that one is readily and clearly understood
to convey feeling or thought; to transmit or reveal a feeling or thought by speech, writing, or gesture so that it is clearly understood
Communicating SMS
The farm was used to produce produce.
The bandage was wound around the wound.
The soldier decided to desert his dessert in the desert.
Communicating SMS
Quicksand works slowly,
boxing rings are square, and
a guinea pig is neither from
Guinea nor is it a pig.
Communicating SMS
How can a slim chance and
a fat chance be the same,
while a wise man and wise guy
are opposites?
Communicating SMS
A Key Component of SMS
SMS Requirements – CARs Subpart 107Part 1 – General Provisions
Subpart 7 – Safety Management System RequirementsApplication
107.01 This Subpart applies to an applicant for, or a holder of, one of the following certificates:(a) an approved maintenance organization (AMO) certificate issued under section 573.02 authorizing the holder to perform maintenance on an aircraft operated under Subpart 5 of Part VII; or(b) an air operator certificate issued under section 705.07.
Establishing a Safety Management System
107.02 The applicant for, or the holder of, a certificate referred to in section 107.01 shall establish, maintain and adhere to a safety management system.
Safety Management System
107.03 A safety management system shall include(a) a safety policy on which the system is based;(b) a process for setting goals for the improvement of aviation safety and for measuring the attainment of those goals;(c) a process for identifying hazards to aviation safety and for evaluating and managing the associated risks;(d) a process for ensuring that personnel are trained and competent to perform their duties;(e) a process for the internal reporting and analyzing of hazards, incidents and accidents and for taking corrective actions to prevent their recurrence;(f) a document containing all safety management system processes and a process for making personnel aware of their responsibilities with respect to them;(g) a process for conducting periodic reviews or audits of the safety management system and reviews or audits for cause of the safety management system; and(h) any additional requirements for the safety management system that are prescribed under these Regulations.
a process for setting goals for the improvement of aviation safety and for measuring the attainment of those goals
a process for identifying hazards to aviation safety and for evaluating and managing the associated risks
a process for ensuring that personnel are trained and competent to perform their duties
… [a process for] for taking corrective actions to prevent [incident and accident] recurrence
a process for the internal reporting and analyzing of hazards, incidents and accidents …
Communicating SMS
A Key Component of SMS
Organizational Cultural
Behavioural
CHANGE
Communicating SMS
Communication Strategies / Plans
Development
Documenting Processes
Implementation
Operation
Communicating SMSSMS Communication Plan
Safety Newsletter JetLines (company newsletter)Executive presentationsWestNet (company intranet)Base visitsDepartment meetingsSAC / SMC meetings Jetsmarts (e-learning)
Managers conferenceOrientation ManualCorporate Safety CommitmentJob descriptionsCorporate Q&A
Communicating SMS
Communicating SMS
Development
• company leaders• strategic planners • policy owners • stakeholders
• department leaders• program managers• supervisors • front-liners
• program managers• supervisors• front-liners
Policies
Programs
Processes
Communicating SMS
Documenting Processes
Meet Transport Canada requirements; and
be consistent with company standards
Consultation with:
• document owners
• document managers
Incorporate by Reference
Communicating SMSImplementation
Inform all employees about: • SMS fundamentals• company policies• safety programs• safety culture
company indoctrination, job descriptions, safety policy, department meetings, base visits
Training • appropriate to each person’s role in the SMS• generic to specific• front-liners to senior managers
Seek feedback on programs and processes• front-liners to senior managers
Communicating SMS
Implementation
Communicating SMS
Implementation
Jetsmarts Online SMS Indoctrination Training
SMS Video
A Slippery Slope – WestJet Wally’s Bad Day
The Aviation Safety Environment
WestJet’s Safety Management Plan & Policy
WestJet’s Safety Management System
Your Role in the SMS
Summary
Feedback Survey
Communicating SMS
SMS Video
Communicating SMSWestJet Wally’s Bad Day
Communicating SMSOperation
Goal setting / KPIs• annual planning exercise • company, department and employee group leaders• communicate to all employees
Reporting systems• paper, electronic, online• “open,” confidential, anonymous• emphasize non-punitive (company) and non-enforcement (TC) policies
Risk control development and implementation• lead investigator• leaders• front-liners
…
Communicating SMS
Operation
Feedback• on receipt of report
• usually individual• on completion of corrective action process
• individual or target group• solicit feedback on safety programs
Safety Reviews• scope and depth of audit or review• process to be followed• audit progress• findings• corrective actions
Communicating SMS
Summary
Have a communication plan and strategies that address:
SMS Development
Process Documentation
SMS Implementation
Ongoing Program Operation
Remember, if communicating was easy, …..
Communicating SMS
We would never see log book snag entries like these:
Snag: Left inside main tire almost needs replacement. Fix: Almost replaced left inside main tire.
Snag: Something loose in cockpit. Fix: Something tightened in cockpit.
Snag: Aircraft handles funny. Fix: Aircraft warned to straighten up, fly right, and be serious.
Communicating SMS
Safety Management Systems