Communicating SMS

Safety Management Systems

Communicating SMS

com·mu·ni·cate

Pronunciation: k&-'myü-n&-"kAt

to convey information about; make known; impart

to express oneself in such a way that one is readily and clearly understood

to convey feeling or thought; to transmit or reveal a feeling or thought by speech, writing, or gesture so that it is clearly understood

Communicating SMS

The farm was used to produce produce.

The bandage was wound around the wound.

The soldier decided to desert his dessert in the desert.

Communicating SMS

Quicksand works slowly,

boxing rings are square, and

a guinea pig is neither from

Guinea nor is it a pig.

Communicating SMS

How can a slim chance and

a fat chance be the same,

while a wise man and wise guy

are opposites?

Communicating SMS

A Key Component of SMS

SMS Requirements – CARs Subpart 107Part 1 – General Provisions

Subpart 7 – Safety Management System RequirementsApplication

107.01 This Subpart applies to an applicant for, or a holder of, one of the following certificates:(a) an approved maintenance organization (AMO) certificate issued under section 573.02 authorizing the holder to perform maintenance on an aircraft operated under Subpart 5 of Part VII; or(b) an air operator certificate issued under section 705.07.

Establishing a Safety Management System

107.02 The applicant for, or the holder of, a certificate referred to in section 107.01 shall establish, maintain and adhere to a safety management system.

Safety Management System

107.03 A safety management system shall include(a) a safety policy on which the system is based;(b) a process for setting goals for the improvement of aviation safety and for measuring the attainment of those goals;(c) a process for identifying hazards to aviation safety and for evaluating and managing the associated risks;(d) a process for ensuring that personnel are trained and competent to perform their duties;(e) a process for the internal reporting and analyzing of hazards, incidents and accidents and for taking corrective actions to prevent their recurrence;(f) a document containing all safety management system processes and a process for making personnel aware of their responsibilities with respect to them;(g) a process for conducting periodic reviews or audits of the safety management system and reviews or audits for cause of the safety management system; and(h) any additional requirements for the safety management system that are prescribed under these Regulations.

a process for setting goals for the improvement of aviation safety and for measuring the attainment of those goals

a process for identifying hazards to aviation safety and for evaluating and managing the associated risks

a process for ensuring that personnel are trained and competent to perform their duties

… [a process for] for taking corrective actions to prevent [incident and accident] recurrence

a process for the internal reporting and analyzing of hazards, incidents and accidents …

Communicating SMS

A Key Component of SMS

Organizational Cultural

Behavioural

CHANGE

Communicating SMS

Communication Strategies / Plans

Development

Documenting Processes

Implementation

Operation

Communicating SMSSMS Communication Plan

Safety Newsletter JetLines (company newsletter)Executive presentationsWestNet (company intranet)Base visitsDepartment meetingsSAC / SMC meetings Jetsmarts (e-learning)

Managers conferenceOrientation ManualCorporate Safety CommitmentJob descriptionsCorporate Q&A

Communicating SMS

Communicating SMS

Development

• company leaders• strategic planners • policy owners • stakeholders

• department leaders• program managers• supervisors • front-liners

• program managers• supervisors• front-liners

Policies

Programs

Processes

Communicating SMS

Documenting Processes

Meet Transport Canada requirements; and

be consistent with company standards

Consultation with:

• document owners

• document managers

Incorporate by Reference

Communicating SMSImplementation

Inform all employees about: • SMS fundamentals• company policies• safety programs• safety culture

company indoctrination, job descriptions, safety policy, department meetings, base visits

Training • appropriate to each person’s role in the SMS• generic to specific• front-liners to senior managers

Seek feedback on programs and processes• front-liners to senior managers

Communicating SMS

Implementation

Communicating SMS

Implementation

Jetsmarts Online SMS Indoctrination Training

SMS Video

A Slippery Slope – WestJet Wally’s Bad Day

The Aviation Safety Environment

WestJet’s Safety Management Plan & Policy

WestJet’s Safety Management System

Your Role in the SMS

Summary

Feedback Survey

Communicating SMS

SMS Video

Communicating SMSWestJet Wally’s Bad Day

Communicating SMSOperation

Goal setting / KPIs• annual planning exercise • company, department and employee group leaders• communicate to all employees

Reporting systems• paper, electronic, online• “open,” confidential, anonymous• emphasize non-punitive (company) and non-enforcement (TC) policies

Risk control development and implementation• lead investigator• leaders• front-liners

…

Communicating SMS

Operation

Feedback• on receipt of report

• usually individual• on completion of corrective action process

• individual or target group• solicit feedback on safety programs

Safety Reviews• scope and depth of audit or review• process to be followed• audit progress• findings• corrective actions

Communicating SMS

Summary

Have a communication plan and strategies that address:

SMS Development

Process Documentation

SMS Implementation

Ongoing Program Operation

Remember, if communicating was easy, …..

Communicating SMS

We would never see log book snag entries like these:

Snag: Left inside main tire almost needs replacement. Fix: Almost replaced left inside main tire.

Snag: Something loose in cockpit. Fix: Something tightened in cockpit.

Snag: Aircraft handles funny. Fix: Aircraft warned to straighten up, fly right, and be serious.

Communicating SMS

Safety Management Systems