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Tabla de contenidoTO START…...............................2SOME WORDS TO KNOW…........3INTRODUCING SOME WORDS…. 4A CUSTOMER SERVICE REFLECTION…..........................4
AN INTRODUCTION TO THE WORKS MADE IN GROUPS ….....5
WITH:......................................5AS OUR PRINCIPAL THEMES…. 5
Pizza hut.................................6Subway...................................6
KFC, SUBWAY AND BANCAFE.....9A POSITIVE WORD of mouth reflection…..............................10
CUSTOMER SERVICE
TO START…
SOME WORDS TO KNOW…
Personal opinion or recommendation given orally.
WORD-OF-MOUTH
The group of employees that work in a company.
PERSONNEL
All those who work for the company.INTERNAL CUSTOMER
All those outside of the company and with whom do bussines.
EXTERNAL CUSTOMERTo make worldwide.GLOBALIZATI
ON
To do bussines online.E-COMMERCE
Satisfaction and having an ongoing a good relationship with the company.
CUSTOMER LOYALTY
INTRODUCING SOME WORDS…
A CUSTOMER SERVICE REFLECTION…
AN INTRODUCTION TO THE WORKS MADE IN GROUPS …
WITH: SUBWAY
SubwayWritten report
Presentation
NOW AN INTRODUCTION TO A PERSONAL WORK IS COMING…
Reading comprehension
KFC, SUBWAY AND BANCAFE
FOR A GOOD CUSTOMER SERVICE…
A POSITIVE WORD of mouth reflection…