AnaLucía’sPortfolio

Tabla de contenidoTO START…...............................2SOME WORDS TO KNOW…........3INTRODUCING SOME WORDS…. 4A CUSTOMER SERVICE REFLECTION…..........................4

AN INTRODUCTION TO THE WORKS MADE IN GROUPS ….....5

WITH:......................................5AS OUR PRINCIPAL THEMES…. 5

Pizza hut.................................6Subway...................................6

KFC, SUBWAY AND BANCAFE.....9A POSITIVE WORD of mouth reflection…..............................10

CUSTOMER SERVICE

TO START…

SOME WORDS TO KNOW…

Personal opinion or recommendation given orally.

WORD-OF-MOUTH

The group of employees that work in a company.

PERSONNEL

All those who work for the company.INTERNAL CUSTOMER

All those outside of the company and with whom do bussines.

EXTERNAL CUSTOMERTo make worldwide.GLOBALIZATI

ON

To do bussines online.E-COMMERCE

Satisfaction and having an ongoing a good relationship with the company.

CUSTOMER LOYALTY

INTRODUCING SOME WORDS…

A CUSTOMER SERVICE REFLECTION…

AN INTRODUCTION TO THE WORKS MADE IN GROUPS …

WITH: SUBWAY

SubwayWritten report

Presentation

NOW AN INTRODUCTION TO A PERSONAL WORK IS COMING…

Reading comprehension

KFC, SUBWAY AND BANCAFE

FOR A GOOD CUSTOMER SERVICE…

A POSITIVE WORD of mouth reflection…