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Riddle Me This: How Can Effective Questioning Enhance
Student-Advisor Relationships?
Alicia Cobb, MSWKristen Karpinski,
MSLouis Macias, MSLaShae Roberts,
MS
Florida State UniversityAdvising First
Center for Success Coaching
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Coaching & Advising
Coaching and Advising: Similarities› Rosters› One-on-one meetings› Diverse student populations
Coaching and Advising: Differences› Meeting Frequency› Evaluation Process› Coach Training
Relationship-building Focused questioning Active listening
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Winston et al. (1984) described developmental advising in the following way:
"Developmental academic advising is defined as a systematic process based on a close student-advisor relationship intended to aid students in achieving educational, career, and personal goals through the utilization of the full range of institutional and community resources.”
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The student-advisor relationship, coupled with student-focused and process-oriented meetings have been proven to positively impact advisee satisfaction.
Studies found that strong faculty and staff relationships with students have a positive impact on retention.
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Center for Success CoachingStudent Retention Data (2010-2011)
1492 FTIC students coached› Overall retained: 89.89%› Historically retained: 87%
332 CARE sophomore students coached› Overall retained: 90.36%› Historically retained: 84%
Students included in this data also reported higher rate of satisfaction with Advising First and FSU
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GROUP ACTIVITY Getting to Know Your Student
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TAKING A LOOK BACK TO MOVE FORWARD… How did we do?
› Group Summaries› Student Feedback› Presenter Feedback
Question Streaming› Is there such a thing as a
“bad question?”
It doesn’t take that long to connect!
Questioning pays off for students
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FOR EVERY QUESTION THERE IS AN ANSWER…
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