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Riddle Me This: How Can Effective Questioning Enhance

Student-Advisor Relationships?

Alicia Cobb, MSWKristen Karpinski,

MSLouis Macias, MSLaShae Roberts,

MS

Florida State UniversityAdvising First

Center for Success Coaching

Coaching & Advising

Coaching and Advising: Similarities› Rosters› One-on-one meetings› Diverse student populations

Coaching and Advising: Differences› Meeting Frequency› Evaluation Process› Coach Training

Relationship-building Focused questioning Active listening

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Winston et al. (1984) described developmental advising in the following way:

"Developmental academic advising is defined as a systematic process based on a close student-advisor relationship intended to aid students in achieving educational, career, and personal goals through the utilization of the full range of institutional and community resources.”

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The student-advisor relationship, coupled with student-focused and process-oriented meetings have been proven to positively impact advisee satisfaction.

Studies found that strong faculty and staff relationships with students have a positive impact on retention.

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Center for Success CoachingStudent Retention Data (2010-2011)

1492 FTIC students coached› Overall retained: 89.89%› Historically retained: 87%

332 CARE sophomore students coached› Overall retained: 90.36%› Historically retained: 84%

Students included in this data also reported higher rate of satisfaction with Advising First and FSU

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GROUP ACTIVITY Getting to Know Your Student

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TAKING A LOOK BACK TO MOVE FORWARD… How did we do?

› Group Summaries› Student Feedback› Presenter Feedback

Question Streaming› Is there such a thing as a

“bad question?”

It doesn’t take that long to connect!

Questioning pays off for students

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FOR EVERY QUESTION THERE IS AN ANSWER…

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