Download - Saas Design Challenges Study
8/3/2019 Saas Design Challenges Study
http://slidepdf.com/reader/full/saas-design-challenges-study 1/31
© 2011 Catalyst Resources | For additional information contact; [email protected]
Designing for SaaS:Common Challenges
8/3/2019 Saas Design Challenges Study
http://slidepdf.com/reader/full/saas-design-challenges-study 2/31
© 2011 Catalyst Resources | For additional information contact; [email protected]
Research findings:
• Of over 60 SaaS implementations completed by CatalystResources
• Focused on organizations that have committed to
specifically designing for SaaS
• Shows percentage of implementations experiencing
challenge
• One challenge per page to enable you to include onlychallenges relevant to your organization
| 2
8/3/2019 Saas Design Challenges Study
http://slidepdf.com/reader/full/saas-design-challenges-study 3/31
8/3/2019 Saas Design Challenges Study
http://slidepdf.com/reader/full/saas-design-challenges-study 4/31
© 2011 Catalyst Resources | For additional information contact; [email protected]
99%: Customers are dissatisfied with the
effectiveness of the current application
| 4
8/3/2019 Saas Design Challenges Study
http://slidepdf.com/reader/full/saas-design-challenges-study 5/31
© 2011 Catalyst Resources | For additional information contact; [email protected]
97% Customers and prospects felt look and feel
was outdated
| 5
8/3/2019 Saas Design Challenges Study
http://slidepdf.com/reader/full/saas-design-challenges-study 6/31
© 2011 Catalyst Resources | For additional information contact; [email protected]
97% Users dissatisfied with time required to
complete activities
| 6
8/3/2019 Saas Design Challenges Study
http://slidepdf.com/reader/full/saas-design-challenges-study 7/31
© 2011 Catalyst Resources | For additional information contact; [email protected]
97%: Customers or internal staff feel current UI
is outdated, cumbersome, slow or difficult to use
| 7
8/3/2019 Saas Design Challenges Study
http://slidepdf.com/reader/full/saas-design-challenges-study 8/31
© 2011 Catalyst Resources | For additional information contact; [email protected]
95% Insufficient functionality for target customers
| 8
8/3/2019 Saas Design Challenges Study
http://slidepdf.com/reader/full/saas-design-challenges-study 9/31
© 2011 Catalyst Resources | For additional information contact; [email protected]
86% Losing business to competitors
| 9
8/3/2019 Saas Design Challenges Study
http://slidepdf.com/reader/full/saas-design-challenges-study 10/31
© 2011 Catalyst Resources | For additional information contact; [email protected]
84%: Insufficient resources to design and document
functionality to be developed
| 10
8/3/2019 Saas Design Challenges Study
http://slidepdf.com/reader/full/saas-design-challenges-study 11/31
© 2011 Catalyst Resources | For additional information contact; [email protected]
65%: Unacceptable installation, training and
support costs
| 11
8/3/2019 Saas Design Challenges Study
http://slidepdf.com/reader/full/saas-design-challenges-study 12/31
© 2011 Catalyst Resources | For additional information contact; [email protected]
63% Customers leaving for other solutions
| 12
8/3/2019 Saas Design Challenges Study
http://slidepdf.com/reader/full/saas-design-challenges-study 13/31
© 2011 Catalyst Resources | For additional information contact; [email protected]
56%: Competitors with more compelling user
experience
| 13
8/3/2019 Saas Design Challenges Study
http://slidepdf.com/reader/full/saas-design-challenges-study 14/31
© 2011 Catalyst Resources | For additional information contact; [email protected]
55%: Uncertain about decision on SaaS
technology stack
| 14
8/3/2019 Saas Design Challenges Study
http://slidepdf.com/reader/full/saas-design-challenges-study 15/31
© 2011 Catalyst Resources | For additional information contact; [email protected]
52%: Need assistance with Rich Internet
Application (RIA) technologies
| 15
8/3/2019 Saas Design Challenges Study
http://slidepdf.com/reader/full/saas-design-challenges-study 16/31
© 2011 Catalyst Resources | For additional information contact; [email protected]
47% Uncertain about features to attract target
customers
| 16
8/3/2019 Saas Design Challenges Study
http://slidepdf.com/reader/full/saas-design-challenges-study 17/31
© 2011 Catalyst Resources | For additional information contact; [email protected]
45% Want to reach new or more profitable
customers
| 17
8/3/2019 Saas Design Challenges Study
http://slidepdf.com/reader/full/saas-design-challenges-study 18/31
© 2011 Catalyst Resources | For additional information contact; [email protected]
45%: Challenges with implementing customization
| 18
8/3/2019 Saas Design Challenges Study
http://slidepdf.com/reader/full/saas-design-challenges-study 19/31
© 2011 Catalyst Resources | For additional information contact; [email protected]
44%: Declining revenues from existing product
| 19
8/3/2019 Saas Design Challenges Study
http://slidepdf.com/reader/full/saas-design-challenges-study 20/31
8/3/2019 Saas Design Challenges Study
http://slidepdf.com/reader/full/saas-design-challenges-study 21/31
© 2011 Catalyst Resources | For additional information contact; [email protected]
42%: Challenges designing self-service training
and support
| 21
8/3/2019 Saas Design Challenges Study
http://slidepdf.com/reader/full/saas-design-challenges-study 22/31
© 2011 Catalyst Resources | For additional information contact; [email protected]
42%: Implementing user self service
functionality
| 22
8/3/2019 Saas Design Challenges Study
http://slidepdf.com/reader/full/saas-design-challenges-study 23/31
© 2011 Catalyst Resources | For additional information contact; [email protected]
39%: Uncertain about how to simplify configuration
| 23
8/3/2019 Saas Design Challenges Study
http://slidepdf.com/reader/full/saas-design-challenges-study 24/31
© 2011 Catalyst Resources | For additional information contact; [email protected]
38%: Unacceptable selling costs
| 24
8/3/2019 Saas Design Challenges Study
http://slidepdf.com/reader/full/saas-design-challenges-study 25/31
© 2011 Catalyst Resources | For additional information contact; [email protected]
38% Unacceptable profitability
| 25
8/3/2019 Saas Design Challenges Study
http://slidepdf.com/reader/full/saas-design-challenges-study 26/31
© 2011 Catalyst Resources | For additional information contact; [email protected]
35%: SaaS offering may cannibalize existing sales
| 26
8/3/2019 Saas Design Challenges Study
http://slidepdf.com/reader/full/saas-design-challenges-study 27/31
© 2011 Catalyst Resources | For additional information contact; [email protected]
32% Challenges automatically provisioning
customers
| 27
8/3/2019 Saas Design Challenges Study
http://slidepdf.com/reader/full/saas-design-challenges-study 28/31
© 2011 Catalyst Resources | For additional information contact; [email protected]
29% On boarding and provisioning users
| 28
8/3/2019 Saas Design Challenges Study
http://slidepdf.com/reader/full/saas-design-challenges-study 29/31
© 2011 Catalyst Resources | For additional information contact; [email protected]
28%: Shorten time to market
| 29
8/3/2019 Saas Design Challenges Study
http://slidepdf.com/reader/full/saas-design-challenges-study 30/31
© 2011 Catalyst Resources | For additional information contact; [email protected]
Common Resource Needs to design and
implement SaaS solutions:
| 30
8/3/2019 Saas Design Challenges Study
http://slidepdf.com/reader/full/saas-design-challenges-study 31/31
© 2011 Catalyst Resources | For additional information contact; [email protected]
Potential Next Steps
1. Tailor this presentation for internal use to includes those slidesmost meaningful to your organization and SaaS effort
2. Catalyst Rapid Assessment of your current solution
3.
Catalyst SaaS Design Blue Print
You can reach Catalyst Resources at:
http://www.catalystresources.com
(800) 313-7874800
| 31