saas design challenges study

8/3/2019 Saas Design Challenges Study

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© 2011 Catalyst Resources | For additional information contact; [email protected]

Designing for SaaS:Common Challenges




Research findings:

• Of over 60 SaaS implementations completed by CatalystResources

• Focused on organizations that have committed to

specifically designing for SaaS

• Shows percentage of implementations experiencing

challenge

• One challenge per page to enable you to include onlychallenges relevant to your organization

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99%: Customers are dissatisfied with the

effectiveness of the current application

| 4




97% Customers and prospects felt look and feel

was outdated

| 5




97% Users dissatisfied with time required to

complete activities

| 6




97%: Customers or internal staff feel current UI

is outdated, cumbersome, slow or difficult to use

| 7




95% Insufficient functionality for target customers

| 8




86% Losing business to competitors

| 9




84%: Insufficient resources to design and document

functionality to be developed

| 10




65%: Unacceptable installation, training and

support costs

| 11




63% Customers leaving for other solutions

| 12




56%: Competitors with more compelling user

experience

| 13




55%: Uncertain about decision on SaaS

technology stack

| 14




52%: Need assistance with Rich Internet

Application (RIA) technologies

| 15




47% Uncertain about features to attract target

customers

| 16




45% Want to reach new or more profitable

customers

| 17




45%: Challenges with implementing customization

| 18




44%: Declining revenues from existing product

| 19




42%: Challenges designing self-service training

and support

| 21




42%: Implementing user self service

functionality

| 22




39%: Uncertain about how to simplify configuration

| 23




38%: Unacceptable selling costs

| 24




38% Unacceptable profitability

| 25




35%: SaaS offering may cannibalize existing sales

| 26




32% Challenges automatically provisioning

customers

| 27




29% On boarding and provisioning users

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28%: Shorten time to market

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Common Resource Needs to design and

implement SaaS solutions:

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Potential Next Steps

1. Tailor this presentation for internal use to includes those slidesmost meaningful to your organization and SaaS effort

2. Catalyst Rapid Assessment of your current solution

3.

Catalyst SaaS Design Blue Print

You can reach Catalyst Resources at:

http://www.catalystresources.com

[email protected]

(800) 313-7874800

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