Download - Safety & Security in Hotels
SAFETY & SECURITY in hotels
BY: Dr. Bhavya Khamesra
SECURITY
IMPORTANCE
RESPONSIBILITY- STAFF,
SECURITY OFFICER
*SUSPICIOUS PERSON
*CHECK KEYS ,LOCKS.
*CCTV
*BOMB THREATS
*STAFF CHECK
*SEARCH STAFF BAGS& BODY
*PREVENT PROSTITUTION IN HOTEL
*LOST & FOUND ARTICLES
*SAFE DEPOSIT BOXES
HALL PORTERS ,BELL BOYS
ENTERANCE HALL / LOBBY - CROWD TAKE
ADVANTAGE TO ENTER
STAFF ENTERANCE CHECK ALL TIME
OUTSIDE DOORS CLOSE AT NIGHT
GROUND FLOOR WINDOWS GRILL
ROOM MAID DUTIES
SHOULD NOT GIVE INFORMATION/KEYS /OPEN
DOOR FOR ANY PERSON
CHECK WITH HOUSEKEEPER,REPORT
SUSPICIOUS BEHAVIOURE
MAID SHOULD LOCK ALL DOORS
DO NOT LEAVE KEYS IN LOCK
TYPES OF KEYS
ROOM KEY
FLOOR MASTER KEY
MASTER KEY
GRAND MASTER KEY
INDIVIDUAL ROOM KEY
Key have room no.
Key board-not visible to guests
key theft to be controlled
Electronic key card have replaced metal keys
computerized system controls the key card
new code assigned to new guest
master key codes changed at regular intervals
Locks should be replaced easily
FLOOR MASTER KEY
open all rooms in the hotel
Carried by assistant housekeeper , maintenance
staff
MASTER KEY
Open all rooms on a floor/maids section
Attached around maids waist
Should never be lent to anyone
Handed back to control desk on going off duty
GRAND MASTER KEY
Opens all locks, double locks, latches
In case of emergency ,illness , death
When access is prevented
Used when guest leaves keys inside & double lock
from outside
Used when guest leaves without paying bill and
takes keys with him
Is held by security officer , general manager , duty
manager, sometimes by housekeeper
LOST PROPERTY
Baggage, purse, hand bag , mobile , document ,
dress , article ,
Details on lost & found slip, lost& found register,
Article is labeled
Procedure
After 6 months given to finder or auctioned
FIRE
Damage guest, staff, property , causes major loss to hotels
,time is lost in making up
Prevent , control , escape
o Causes-
o smoking on bed , or in stores near polishes or flammable
items,
o electric bulbs which gives heat
o faulty electric equipments ,sockets, power plugs, short
circuit
o in kitchen due to oil ,gases, electric machines
o Fire certificate has to be obtained
o staff from all departments should be given training to handle
fire , fire drills ,mock fire fighting at regular intervals
FIRE FIGHTING EQUIPMENTS
water
Sand
Soda acid
Powder
Foam
BCF(halon)
CO2
Fire blanket
On small fire, on wood, plastic ,paper
fabric,cloth articles
on electric fire, oil spills
Red- wood, paper, fabrics
Blue-all, flammable liquids & gases
Cream-liquids, oils, fats
Green- electric & liquids
Black-electric & liquids
On person to cut air/oxygen
FIRE
All fire escape routes clear
Emergency lighting
Signs of fire exits , fire escape routes
fire alarms, smoke detectors, heat detectors connected to
water sprinklers
all linen furnishings should be flame resistant, non toxic
In case of fire
Operate nearest alarm
Attack fire if no personal risk
Close windows,doors to cut off air
Switch off electricity
Empty the area,
Do not use lifts
Operator will call fire station
SAFETY HAZARDS & CAUSES OF INJURY
worn carpets,frayed edges
Uneven floor, missing tiles
Slippery floors,water , highly
polished
Wire or lamps, equipments,
Poor lighting
No hand rails in bathroom
Razor blades, cut glasses
Opening of tins
Falling objects
Poorly stacked on shelves
Knife too sharp
falls Cuts & abrasion
Burns, scalds Lifting injury
Care less lighting of gas
equipment
Smokers,heaters,lamps,hot water
bottles,
Overloading of meter
Too hot water from showers
Touching hot surface
Attempt to lift heavy article
Lifting in correctly
Electric shock
Touch bare live sire
Touch with wet hands
Not properly earthed
All accidents reported, a form filled, report is
made legal requirement to claim compensation
Accident book states person injured, name
address department, age occupation, date &
time of accident, place of accident, injury
sustained, cause ,description , treatment given
,name of witness
Signed by supervisor, injured person
staff should never accept liability of accident or
he will not get insurance claim
accidents
PREVENT ACCIDENT
Use correct working method
Store things at right place
Floors should not be wet, oily , over polished
Wear suitable shoes , gloves, clothes , on work
Need for warning signs
Report surfaces & articles needing repair,
maintenance
Lights in stairs & dark areas
Hand grips on baths
Non slip mats on wet floors
FIRST AID
First aid equipments, facility, nurse/ trained staff,
methods
Prevent panic, gossip,
Illness call doctor
Emergency call 1098 /ambulance rush to hospital
death seal the room,turn off a/c, heating, don t
touch glasses, tablets, bed sheets, leave for
evidence
remove body at night when area is less crowded
First aid box – dressing, bandages,cotton wool,
thermometer,sterlised dressing, pen torch, scissors,
antiseptic /dis infectants, pain killers,
shock Mental / physical pain
cold shiver
Lay flat,keep warm by blanket
Heart attack Acute chest
pain,breathless,
Sit forward on chair, take to
hospital
stroke High blood
pressure,loss of
conciousness
Call doctor
diabetes Prespire, gets
nervous,carry
medicines
Give food/ tablets/ injection of
insulin
asthama Difficulty in breathing Tablet / puff given
poisoning Swallow/ inhale/inject
poisonous substance
Vomit by warm water & salt,if
unconscious call doctor/
ambulance
Cuts & abrasion Risk of infection Clean with warm water antiseptic,
dressing bleeding heavily apply
pressure,
Electric shock May result in
burn,shock even death
Switch off current, artificial
respiration,suitable treatment
ARTIFICIAL RESPIRATION :
MOUTH TO MOUTH KISS/KISS OF LIFE
HOLGER- NIELSON METHOD
Nose bleeding Due to blow/ fall Soft part pinched,turn
head, put cotton
Fracture& sprain Fall, collision , pain
swelling , bleeding
Sprain – crepe bandage,
pain / swelling do not move
part ,take to hospital
Eye iritation Burning / swelling of
eyes
Eye drops/consult doctor