SAFETY & SECURITY in hotels

BY: Dr. Bhavya Khamesra

SECURITY

IMPORTANCE

RESPONSIBILITY- STAFF,

SECURITY OFFICER

*SUSPICIOUS PERSON

*CHECK KEYS ,LOCKS.

*CCTV

*BOMB THREATS

*STAFF CHECK

*SEARCH STAFF BAGS& BODY

*PREVENT PROSTITUTION IN HOTEL

*LOST & FOUND ARTICLES

*SAFE DEPOSIT BOXES

HALL PORTERS ,BELL BOYS

ENTERANCE HALL / LOBBY - CROWD TAKE

ADVANTAGE TO ENTER

STAFF ENTERANCE CHECK ALL TIME

OUTSIDE DOORS CLOSE AT NIGHT

GROUND FLOOR WINDOWS GRILL

ROOM MAID DUTIES

SHOULD NOT GIVE INFORMATION/KEYS /OPEN

DOOR FOR ANY PERSON

CHECK WITH HOUSEKEEPER,REPORT

SUSPICIOUS BEHAVIOURE

MAID SHOULD LOCK ALL DOORS

DO NOT LEAVE KEYS IN LOCK

TYPES OF KEYS

ROOM KEY

FLOOR MASTER KEY

MASTER KEY

GRAND MASTER KEY

INDIVIDUAL ROOM KEY

Key have room no.

Key board-not visible to guests

key theft to be controlled

Electronic key card have replaced metal keys

computerized system controls the key card

new code assigned to new guest

master key codes changed at regular intervals

Locks should be replaced easily

FLOOR MASTER KEY

open all rooms in the hotel

Carried by assistant housekeeper , maintenance

staff

MASTER KEY

Open all rooms on a floor/maids section

Attached around maids waist

Should never be lent to anyone

Handed back to control desk on going off duty

GRAND MASTER KEY

Opens all locks, double locks, latches

In case of emergency ,illness , death

When access is prevented

Used when guest leaves keys inside & double lock

from outside

Used when guest leaves without paying bill and

takes keys with him

Is held by security officer , general manager , duty

manager, sometimes by housekeeper

LOST PROPERTY

Baggage, purse, hand bag , mobile , document ,

dress , article ,

Details on lost & found slip, lost& found register,

Article is labeled

Procedure

After 6 months given to finder or auctioned

FIRE

Damage guest, staff, property , causes major loss to hotels

,time is lost in making up

Prevent , control , escape

o Causes-

o smoking on bed , or in stores near polishes or flammable

items,

o electric bulbs which gives heat

o faulty electric equipments ,sockets, power plugs, short

circuit

o in kitchen due to oil ,gases, electric machines

o Fire certificate has to be obtained

o staff from all departments should be given training to handle

fire , fire drills ,mock fire fighting at regular intervals

FIRE FIGHTING EQUIPMENTS

water

Sand

Soda acid

Powder

Foam

BCF(halon)

CO2

Fire blanket

On small fire, on wood, plastic ,paper

fabric,cloth articles

on electric fire, oil spills

Red- wood, paper, fabrics

Blue-all, flammable liquids & gases

Cream-liquids, oils, fats

Green- electric & liquids

Black-electric & liquids

On person to cut air/oxygen

FIRE

All fire escape routes clear

Emergency lighting

Signs of fire exits , fire escape routes

fire alarms, smoke detectors, heat detectors connected to

water sprinklers

all linen furnishings should be flame resistant, non toxic

In case of fire

Operate nearest alarm

Attack fire if no personal risk

Close windows,doors to cut off air

Switch off electricity

Empty the area,

Do not use lifts

Operator will call fire station

SAFETY HAZARDS & CAUSES OF INJURY

worn carpets,frayed edges

Uneven floor, missing tiles

Slippery floors,water , highly

polished

Wire or lamps, equipments,

Poor lighting

No hand rails in bathroom

Razor blades, cut glasses

Opening of tins

Falling objects

Poorly stacked on shelves

Knife too sharp

falls Cuts & abrasion

Burns, scalds Lifting injury

Care less lighting of gas

equipment

Smokers,heaters,lamps,hot water

bottles,

Overloading of meter

Too hot water from showers

Touching hot surface

Attempt to lift heavy article

Lifting in correctly

Electric shock

Touch bare live sire

Touch with wet hands

Not properly earthed

All accidents reported, a form filled, report is

made legal requirement to claim compensation

Accident book states person injured, name

address department, age occupation, date &

time of accident, place of accident, injury

sustained, cause ,description , treatment given

,name of witness

Signed by supervisor, injured person

staff should never accept liability of accident or

he will not get insurance claim

accidents

PREVENT ACCIDENT

Use correct working method

Store things at right place

Floors should not be wet, oily , over polished

Wear suitable shoes , gloves, clothes , on work

Need for warning signs

Report surfaces & articles needing repair,

maintenance

Lights in stairs & dark areas

Hand grips on baths

Non slip mats on wet floors

FIRST AID

First aid equipments, facility, nurse/ trained staff,

methods

Prevent panic, gossip,

Illness call doctor

Emergency call 1098 /ambulance rush to hospital

death seal the room,turn off a/c, heating, don t

touch glasses, tablets, bed sheets, leave for

evidence

remove body at night when area is less crowded

First aid box – dressing, bandages,cotton wool,

thermometer,sterlised dressing, pen torch, scissors,

antiseptic /dis infectants, pain killers,

shock Mental / physical pain

cold shiver

Lay flat,keep warm by blanket

Heart attack Acute chest

pain,breathless,

Sit forward on chair, take to

hospital

stroke High blood

pressure,loss of

conciousness

Call doctor

diabetes Prespire, gets

nervous,carry

medicines

Give food/ tablets/ injection of

insulin

asthama Difficulty in breathing Tablet / puff given

poisoning Swallow/ inhale/inject

poisonous substance

Vomit by warm water & salt,if

unconscious call doctor/

ambulance

Cuts & abrasion Risk of infection Clean with warm water antiseptic,

dressing bleeding heavily apply

pressure,

Electric shock May result in

burn,shock even death

Switch off current, artificial

respiration,suitable treatment

ARTIFICIAL RESPIRATION :

MOUTH TO MOUTH KISS/KISS OF LIFE

HOLGER- NIELSON METHOD

Nose bleeding Due to blow/ fall Soft part pinched,turn

head, put cotton

Fracture& sprain Fall, collision , pain

swelling , bleeding

Sprain – crepe bandage,

pain / swelling do not move

part ,take to hospital

Eye iritation Burning / swelling of

eyes

Eye drops/consult doctor