Sales CloudEverything a sales team needs towin deals – in one place

Build stronger relationships withcustomers, gain better visibility into salesand, close more deals. CRM plus networking tools sales reps needto make new and stronger connectionswithin their broader communities ofcolleagues, partners, and prospects.

Quick access to critical information such asleads, accounts, contacts, opportunities,reports & dashboards, tasks, calendarsand emails.

Data.comProvide accurate and completebusiness data (contact info) onindividuals and companies

Provide accurate business data onindividuals and companies.

Get actionable insights and complete yoursocial pro!les.

Clean, update, and back!ll all your businessdata and partial leads.

Build precisely targeted, highly e"ectivemarketing lists.

App ExchangeOnline marketplace for cloud computingapplications

Browse, test drive and install hundreds ofapps that integrate with Salesforce.

Provides extensive tools and features thatallow you to demonstrate the fullcapabilities of your app, as well as easilydistribute it to potential customers.

Chatter CommunitiesCreate private branded socialcommunities for customers and partners

One place your customers can go to getanswers

Breaks down the silos between traditionalself-service and peer-to-peer service

TouchWrite custom mobile apps once anddeploy on any device.

Built on HTML5 technology, so it’s easy toadd the Sales app to any mobile tablet orhandset.

Build your own apps.

ChatterCollaborate with co-workers in a social,real time, private, and secure way

Utilize internal social media tools to worktogether, solve problems faster, and keepeveryone in the loop.

Puts everything you need in one place:people, documents, applications.

Force.com (platform)The cloud platform for business apps

Run custom apps and websites onforce.com platform.

Build your own apps.

RemedyforceProvide faster IT help desk support at a much lower cost

Streamline IT assistance and deliver itthrough a cloud based, social platform.

Boost agent productivity out of the box.

Create a social community between usersand agents.

Easy to implement in just 5 days.

Desk.comThe simple, social, mobile, affordable, customer support help desk

Organizes all of your support in one place, regardless of what channelsyour customers are on.

Support your customers any time, anywhere on a mobile device.

Do.comThe Social Productivity App for Your Team

Easily create and share tasks, projects and notes with your team so youalways know what needs to get done, no matter where you are.

Real-time Noti!cations and Activity Feeds.

IdentityDelivers identity and accessmanagement services for enterprisecloud and mobile apps

Give users a single identity for all of theirenterprise apps and social feeds.

Simpli!es management of apps and usersfor IT administrators.

Service Cloud

Delight customers with faster, moreresponsive service across every channel.

Meet customers wherever they are -including social networks such as Facebookand Twitter.

Deliver great customer service inwhatever channel they chose

SALESFORCE

Social media is dramatically changing howwe connect, share, and collaborate.

It’s time to transform your business for thisnew reality.

To engage in new ways with customers,employees, and everyone that matters to

your business.

Know your customers like never before.

Connect and share with colleagues instantly.

Engage with customers in brand-new ways.

The Customer Company

Marketing CloudMarketing Cloud helps you listen, gaininsight, and respond to customers inreal time

Listen to the dialogue about your brandand company.

Measure and analyze those conversations.

Engage in real time – write back toyour customers.

Work.comThe social way to improve performanceat work

A web-based social performancemanagement platform that helpscompanies improve performance throughsocial goals, continuous feedback andmeaningful recognition.

Goal setting, coaching, recognition feedback - all in one.

Data Model

Standard and custom objects and therelationships between them.

The objects and !elds available to youwithin Salesforce

Multi-Tenant InfrastructureA single instance of the applicationserves multiple customers

Multiple tenants(customers) store theirdata on the same servers. Each tenant’sdata is isolated and remains invisible toother tenants.

Scalable, automatic upgrades, no need toinstall or con!gure hardware or software,pay as you go.

HerokuA new way to build and deploy webapplications

Lets app developers spend 100% of theirtime on their application code, not managing servers, deployment, ongoingoperations, or scaling.

Programmers write code, push it toHeroku and Heroku runs it.

SALES MARKETING SERVICE

DATA.COM

CHATTER

FORCE.COMIDEN

TITY

HEROKU

DATA MODEL

MULTI-TENANT INFRASTRUCTURE

TOUCH

CHATTER COMMUNITIES

WORK.COM APPEXCHANGE

ConnectedCustomers

ConnectedEmployees

ConnectedPartners

ConnectedProducts

SalesPlatform

AnySocialNetwork

BackEnd

Systems

AppExchangeApps

Any SystemFinance

ERP

Facebook

YouTube

Twitter