Download - SAP DesignThinking
Solve Problems using Design Thinking + Business Thinking to Create Value
Agile & Design Thinking
1 + 1 = 3Power Techniques which bring your project
to the next level
Agile methods help us to implement the things right
But how do we know that we are building the right
things?
Scrum Role: The Product Owner
“The Product Owner is
responsible for maximizing the
value of the product” Scrum Guide
How can the Product Owner and his team identify the
important features & requirements?
FETURES USED IN A TYPICAL SYSTEM
Only 20% of the features are used
ALWAYS or OFTEN
45% of the features are NEVER used
Please discuss with your neighbor to your left or right or both ()
What makes it from your perspective so difficult to
identify the right requirements?
2 Minutes
“IT’S NOT THE CUSTOMER’S JOB TO KNOW WHAT THEY WANT.”
Steve Jobs
Design Thinking With SAP is a
UNIQUE PROBLEM SOLVING
EXPERIENCE that brings
together BUSINESS THINKING
with DESIGN THINKING to
CREATE VALUE for your
CUSTOMERS.
How can Design Thinking help?
9
Design Thinking – What it takes
Environment and MaterialsAn environment with a culture of trust and the space/material for creative teamwork (post-its, brown paper,
flipcharts)
ApproachHighly iterative process consisting of activities facilitated by Design Thinking Coaches.
People:multidisciplinary team(s) of T-shaped people with a culture of empathy .
The six basic steps of Design Thinking
Research phase: Put yourself into the shoes of your
customer
Personas
Storytelling- a day in a life of……. Create a vision- first lowfiprototype
Story Map with Personas- Creating, Structuring &
Sorting the product backlog
Combining Design Thinking & Agile Practices
Constantly improving your Prototype
Design Thinking suggests to approach problems starting with the desirability
angle to find the “sweet spot” between Desirability, Feasibility and Viability.
Finding the sweet spot
• It starts with empathy:
Put yourself into the shoes of your
customer from the very beginning.
• Team work: Unleash the power of
peoples creativity & know-how to
build the right solution.
• Constant check if you are on the
right track: Iterative Process with early
feed-back loops.
• Fail, but fail early Agile (low-fi)
prototyping ensures extreme agility.
Why Design Thinking works...
Learn it yourself
SAP Design Thinking Training
Next Course THINK1
3 & 4th of February
Den Bosch
When do YOU start to Design Think?
Learn how it works yourself: Design Thinking Training
Get us onboard to facilitate a DT Session
Do it together with us and
your teamFacilitation of Design Thinking
Workshops
Agile/Scrum helps us to:
Build the things right.
Design Thinking helps us to:
Build the right things.
Agile and Design Thinking are a great match
© 2013 SAP AG. All rights reserved. 19Public
Jens Broetzmann
Questions?
SAP Agile Consultant & Trainer
Business Transformation Services | SAP Netherlands
+31 6 53 43 24 23 | [email protected] | Linked In
My objective: Help customers to improve the effectiveness and efficiency of
SAP Project implementations.
►12,5 years experience in SAP project implementations.
►CSM | CSPO | Lean Green Belt | Design Thinking Coach
► Founder SAP NL Agile Initiative & Agile Concept
► Major SAP Agile customers: DSM | ERIKS | AKZO NOBEL | ACHMEA |
NIDERA | MAASTRICHT UNIVERSITY