Are you struggling to monitor quality

with spreadsheets?

?

?

Using. Spreadsheets.!

Or maybe you use.... QM linked to recorder In-house

built

Too risky and inflexible

Too expensive and difficult

Speech Analytics

Not multi-channel

There is a better way….

One that is Easy to Use

One that is Easy to Use

Gives you everything in one place

One that is Easy to Use

Gives you everything in one place

AND saves you time!

• Applause video

It’s called….

A quality assessment solution that

Delivers real results

Makes your job easier

Helps impress your boss

HOW?

1. Rapid Return on Investment

“Immediately we received a return on investment, immediately!” – Louise Fairman, Aktiv Kapital

1. Rapid Return on Investment

As much as a 20 times return

Agents

Supervisors

Teams

Groups

2. Improved Performance

&You

3. Reports & Analytics

You & your boss can make decisions

Put QA back on the boardroom table

Quality Assessment

Monthly Review

Make QA a strategic metric

Agenda for Today1. Quality Assessment Results2. Impact on Customer Experience3. Agent Engagement Levels

Increase the value of your job title

$ $ $

Take a trial of Scorebuddy

Start gaining value ….today

• What else do I need to know What else do I need to know?

Pay as you use

No IT Guy Required

No training needed

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