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FTTH Council Community Toolkit Conference

How to Make Your Customers Happy!(a.k.a. How to Manage a Successful

Implementation)

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THIS is the response you want when your FTTH installation is complete

Is this a pipe dream…NO!!

Is it a challenge and will there be bumps along the way…YES!!

Happy! Happy! Happy!

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Is it really because you want to be operating a FTTH network?

For some the answer may be YES!!

And the reason... Customer demand, economic development, and quality of living.

Why are you considering FTTH?

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Selecting Vendors – Is the process valid, fair and transparent?

Rock Solid Contracts– Reasonable Terms and Conditions

– Low bid or quoted contracting process?

– Reasonable timelines (a HUGE part of successful project implementation)

– Top notch project management

How are you going to achieve your goal?

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Project Timeline

Contract Management

Project Implementation

Delivering the System

Project Management...

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Facilities Construction Contract

– Selection of materials to be used on the project– Construction timelines– Expectation of contractor during construction

(i.e. work product)– Project cleanup

– Progress reports– Conflict resolution– Mishaps?

Fiber Facilities...

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Equipment Contracts and Installation

– Selection criteria for bid or quoted contract?– Expectation of vendor for turn-up support– Installation timelines– Testing prior to service initiation

– Timeline management for cohesion with fiber facilities construction

– Progress reports– Conflict resolution– Mishaps?

Electronic Equipment...

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Services Contracts

– Service delivery timelines– Expectation of vendors– Integration testing – Performance testing prior to

subscriber installations

– Progress reports– Conflict resolution– Mishaps?

Subscriber Services...

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Customer Services and Network Operation

– Installation timelines for new subscribers– How will you bill?– Ongoing customer service– Network documentation– Performance monitoring– Procedure to repair damaged fiber and equipment

Future Expansion and Upgrades

Network Management...

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All the pieces of the puzzle fit together when they are all planned together

Utilize someone who understands all the individual aspects of a FTTH project….and the timelines for all the pieces to fall together

The customers should drive demand for your services

Putting the Puzzle Together

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11 offices located in the Central and Western United States

19,225 miles of FTTH engineered

94,342 subscribers passed

Finley Engineering

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Follow us for more information:

www.FinleyBroadband.com

June 20 Webinar “Gigabit FTTH: Examining Ultra High Speed

Network Momentum”

Want to learn more?