Swati ChoudharyPhone: 9741967841E-Mail: swati512@gmail.com

Seeking for a career in an organization that places high value on nurturing the professional growth of a self- motivated individual seeking challenges in a position of responsibility.

PROFESSIONAL SYNOPSIS

A dynamic professional with nearly 5 years of rich experience in Billing Process, cash applications, rebilling, reconciliation and Process documentation.

Working with MISYS as Sr. Finanace professional. Worked with Capgemini Business Services as Sr. Process Associate in AR process involved in billing and cash

application Successfully completed onsite transition from Germany and Austria for NBCU – Leading Media & Entertainment

Studio Invoice processing, cash allocation and reporting are the part of my job profile. Worked with Metlife GOSC as Senior insurance associate (back end – operations). Adept at making relevant conclusions from the reports developed/ submitted and providing the same to the

top management in facilitating decisions. Possess excellent interpersonal, communication and analytical skills with demonstrated abilities in client

relationship management.

ORGANISATIONAL EXPERIENCE

Capgemini BPO Senior process associate (Sept’2013 – Dec’2015) Metlife GOSC, New Delhi Senior insurance associate ( Dec’2009 – Dec’2012)

CORE COMPETENCIESProcess Expert in Billing & Cash Application Understand end to end AR cycle – Customer order fulfilment, Billing, Collection, Dunning, Cash Application, AR

provisioning & AR Reporting Hands on experience of process transition, DTP writing and process stabilization Identified 2 lean ideas in process and implemented Cross trained 2 people on my process and got cross trained on additional activities like Rebilling, Reconciliation

etc

Process Streamlining Mapping client’s requirements and coordinating in streamlining, implementing and developing processes in

line with the guidelines specified by the client. Evaluating the opportunity leveraging best practices. Monitoring of operations forms a critical part of ensuring that the process moves smoothly into service

delivery. Structuring to minimize business service level inefficiencies during the transition of a process.

Client Servicing Handling queries for better turnaround time and client satisfaction. Maintaining excellent professional relations with clients. Ensuring client satisfaction by regular analysis and up gradation of delivery & service quality norms. Maintaining very high level of accuracy for all records and always working according to the TAT for achieving

the Standard level of Process. Mentoring & providing training to new associates as well old associates within team as an Embedded Coach.

Documentation Managing large amount of primary and secondary data from different sources by leveraging various business

performance management software. Analysing data/facts to find root cause of the problem and then put forward key findings to the management.

Maintaining Daily performance sheet, Dashboards and quarterly AML reports for our process.

Relationship Management Handling customer queries for better turnaround time and customer satisfaction. Interacting with the clients on a regular basis & providing redress to all their queries & complaints.

IT SKILLS:SAP, GTDS [AR system] and Mainframe, MS office.

OTHER ACCOLADES

Involved in organizing different fun activities in Metlife. Participation in blood donation camps organised by BIT, Mesra in 2003. Involved in teaching under-privileged children in summer vacation organised by Rotary Club of Ranchi, South

Member of the organising team, Bitutsav 2004, National Cultural Festival of BIT Mesra, Ranchi. Acted as class representative during 2 consecutive years (1996-1998).

QUALIFICATIONS

LOMA 290 certified. MBA (Finance) from Rai Business School, Madurai Kamraj University in 2008. NCFM Derivatives module. BCA from Birla Institute of Technology, Ranchi, Birla Institute of Technology, Mesra in 2005. XII from D.A.V Public School, Hehal, CBSE in 2002. X from D.A.V Public School, Hehal in 2000.

PERSONAL DETAILS

Date of Birth : 5th December, 1984.Marital Status : Married.Address : Flat no. – 205, Sri Vari Apartment, 2nd Main, 2nd Cross, KEB Layout, Ittamadu, 3rd Stage, Banashankari - 560085 .Linguistic Abilities : English & Hindi.