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MEQA 2MEQA 2ndnd ANNUAL CONGRESSANNUAL CONGRESS
Presented byPresented byDr.Dr. AyedAyed T. AlT. Al--AmriAmri
Director, Saudi Quality Council (Western Region)Director, Saudi Quality Council (Western Region)
April, 2008April, 2008
SWOT of Quality Progress in SaudiSWOT of Quality Progress in SaudiArabia andArabia andThe Road Map ForwardThe Road Map Forward
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AGENDA
INTRODUCTION
SWOT OF QUALITY MOVEMENT IN SAUDI ARABIA
THE WAY FORWARD : ROAD MAP FOR QUALITY IN SAUDI
ARABIA
MAJOR DRIVERS OF THE QUALITY MOVEMENT
ABOUT SQC
SQC PLAN OF ACTION AS A RESULT OF SWOT SQC FUTURE ACTIVITIES TO IMPLEMENT THE ROAD MAP
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About Saudi Arabia Member of OPEC & WTO
Population : 24.9 million (2007) 40% Population under 15 Years
GDP Growth : 5.6% (2007)
GDP per head : $16,100 (2007) (IMF)
GPD doubled during the last 5 years (2002 2007)
Private sector contribution reached 45% of countrys economy
Global Competitiveness Index 2007-2008 puts Saudi Arabia on
no. 35 out of 131 countries (World Economic Forum)
Literacy Rate 82.9% **(% aged 15 & above - between 95 - 2005)
** Human Development Index 2007-2008 by UNAgenda
Introduction : K.S.A. Facts & Figures
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SWOT Analysis of Quality Progress
SWOT ANALYSIS OF QUALITY
PROGRESS IN KINGDOM OF
SAUDI ARABIA
Where do we stand ?Where do we stand ?
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SWOT of Quality Progress in KSA
SWOT Analysis of Quality Progress inSWOT Analysis of Quality Progress in
Saudi Arabia Conducted by SQCSaudi Arabia Conducted by SQC
Produced :Produced :
Strengths
Weaknesses
Opportunities Threats
What do we do well?
What are our advantages?
What could be improved?
What should be avoided?
What are the interesting trend?
What are the good chances available?
What conditions Affects us?
What obstacle do we face?
trengths
pportunitieshreats
eaknesses What do we do well?
What are our advantages?
What could be improved?
What should be avoided?
What are the interesting trend?
What are the good chances available?
What conditions Affects us?
What obstacle do we face?
trengths
pportunitieshreats
eaknesses
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SWOT of Quality Progress in KSA
Government Initiatives of making Saudi Arabia one of the most
competitive economies
Availability of good Infrastructure (Institutions, Resources etc.)
Availability of one of the Youngest Population in the World
(Median age is 21 years)
Presence of SQC, SNQC, and other Quality Societies
Establishment of KAQA
Introduction of National Quality Conferences
Implementation of E-Governance across all the Governmental
Institutions
Huge investments in the Educational Sector (Academic &
Technical i.e. King Abdullah University for Science & Technology )
StrengthsStrengths
Continued
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SWOT of Quality Progress in KSA
Business communitys interest in Implementing Quality
Initiatives (New Generation of Leaders) Development of New Economic Cities / Knowledge Clusters
( 6 new cities) Targeted to add $150 Billion to the
countrys GDP by 2020 with economic output equal toSingapore covering an area 4 times bigger than Hong Kong
Opening up for Foreign Direct Investments (FDI)
(Sharing Best Practices)
StrengthsStrengths
SWOT
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Lack of Education on the subject of Quality at Schools (Pre-
college)
Limited Educational Resources in Arabic Language
Gap between Academic Institutions / Technical Institutes and
the business community
Non-Availability of National Quality Policy / Program
Lack of National Specifications / Standards for most of the
Industries
Lack of Strategic planning for quality in most of theorganizations
Non-Availability of National Accreditation Programs for most of
the local Industries
WeaknessesWeaknesses
SWOT of Quality Progress in KSA
SWOT
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Quality values in-line with Islamic values
Sound Economic Growth and positive future projections(sustainability)
Young Population (70% population under 25)
Support of Government for the local industries Availability of talent (local and expatriate)
Availability of needed infrastructure
Saudi Arabias Membership to WTO Common GCC Trade Agreements
OpportunitiesOpportunities
SWOT of Quality Progress in KSA
SWOT
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SWOT of Quality Progress in KSA
Retention of experienced Human Resources (Short term
Loyalty to the organizations due to opportunities outside theKingdom ; GCC, Asia and Far-east growing economies)
Wide Gap in Quality Deployment against Developed Countries
Saudi Arabias Membership to WTO
Possibility of losing the Commitment to Quality Programs by
Business Leaders
ThreatsThreats
Agenda
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NEXT STEPS ?
What are the Next Steps : WhereWhat are the Next Steps : Where
do we go from here ?do we go from here ?
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Road Map ForQUALITY SAUDI ARBIA
Obtain LeadershipCommitment
Quality Awareness/ Training /
Surveys
National QualityPolicy
Formulation &
Propagation
Announcing theNational Quality
Declaration
IncorporateQuality inEducation(Primary to
University Levels)
IntroduceUniversity /
Industry ResearchCollaboration
Strengthen Role ofStandards &
ConformityAssessment
Establish Regional& National Quality
Institutes /Societies &
Research Centers
Establish National/ OrganizationalQuality Boards
Establishment ofNational & LocalQuality Awards
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Road Map ForQUALITY SAUDI ARBIA
Growth of Performance
We are one of the most
competitive economies in
the World
We are as good as
industry average
We are near competitive
in our market
We are reducing the
performance gap
We are struggling to meetpromised products or
delivery Quality
Development of capability tolearn, improve and change
Low improvement
capability
Policy Formulation
and Deployment
Phase
Establishment of New
Institutions and
Strengthening of existing
regulatory bodies
Change Management
Programs to Facilitate
Transition
Learning, Benchmarking and
Improving to Sustain the
Competitive Edge
ObtainLeadership
Commitment
QualityAwareness /
Training /Surveys
Announcing theNational Quality
Declaration
National QualityPolicy
Formulation &Propagation
Strengthen Roleof Standards &
ConformityAssessment
Incorporate Qualityin Education(Primary to
University Levels)
EstablishRegional &
National QualityInstitutes /Societies &
Research Centers
IntroduceUniversity /
IndustryResearch
Collaboration
Establishmentof National &Local Quality
Awards
EstablishNational /
OrganizationalQuality Boards
VisionVision
Agenda
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Drivers of the Quality Movement
Saudi Quality Council (Western Region)
Saudi Arabian Quality Council (Eastern Region)
Saudi National Quality Committee (Central Region)
Saudi Arabian Standards Organization (SASO)
Leading Organizations Such as Saudi Aramco, Sabic
Group, Saudi Electricity Company, Saudi Arabian
Airlines, Saudi Telcom, Major Hospitals etc.
Major Drivers...Major Drivers...
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The Quality Movement
Government InitiativesGovernment Initiatives King Abdulaziz Quality Award
Prince Mohammed Bin Fahd Excellence Award
Makkah Excellence Award
Makkah Region Healthcare Quality Award
CBAHI
Role of SASO (Saudi Arabian Standards Organization)
Promotion of other certification such as ISO 14001,
OHSAS 18001 & HACCP etc.ISO 9000 Certified Companies in KSAISO 9000 Certified Companies in KSA
19951995 98 Companies98 CompaniesDecember 2007December 2007 more than 800 Companiesmore than 800 CompaniesAgenda
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Non-Profit; Non-Governmental Society established in
1990
Total of more than 30 Corporate Members supporting
SQC Initiatives. More than 2200 Individual Members
Established Dedicated Interest Groups covering these
sectors :
Education
Healthcare
Safety & Environment Information Technology
About SQC ?About SQC ?
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The SQC advances individual andThe SQC advances individual andorganizational performance excellenceorganizational performance excellence
by providing opportunities for learning,by providing opportunities for learning,quality improvement and knowledgequality improvement and knowledge
exchangeexchange
SQC MISSIONSQC MISSION ..
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Become Qualitys Bodyof Knowledge
Become Qualitys Bodyof Knowledge
Grow & make SQC anaccessible qualitys
Body of Knowledge inthe Kingdom of SaudiArabia
Establish RegionalQuality Awards
Partner with MembersPartner with Members
Provide QualityEducation / Awareness
Provide QualityEducation / Awareness
Provide Value-addedProducts & Services
Provide Value-addedProducts & Services
Provide QualityCertification
Provide QualityCertification
Become an ActivePartner with
Individuals &Organizations in theirquality initiatives /journey
Lead QualityCampaigns /
Promotion of QualityAwareness in 3defined InterestGroups (Education,Health & Environment)
Provide Members full
value for theirmembership
Assist Members in Obtaining
Quality Certification(Individual Professional &Organizational Certification)
THE STRATEGIC GOALSTHE STRATEGIC GOALS ..
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SQC InterestSQC Interest
GroupsGroups
Education Sector
Healthcare Sector
Safety & Environment
Information Technology
Serving Key Business SectorsServing Key Business Sectors
Agenda
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SQC Plan of Action As A Result of SWOT
Creating Awareness through Technical Meetings
Promotion of Quality Tools and Techniques through
Trainings / Workshops
Establishment of Interest Group (Healthcare, Education,
Safety & Environment) Radio Talks and TV Shows
e-Forums and Participation through Website
Participation in National Quality Conferences Media Involvement (Print and Internet)
Continued
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SQC Plan of Action As A Result of SWOT
Professional Association (Other Society Collaboration /
Cooperation)
Contribution to the Establishment of National Quality
Center and King Abdulaziz City for Science and
Technology Support in the Establishment of King Abdulaziz Quality
Award (KAQA)
Established Think Tanks" within the SQC to capitalizeon the availability of Ideas for Quality Improvement
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Quality in the Healthcare SectorQuality in the Healthcare Sector
Organized more
than 40 Interest
Group Events
Provided
Awareness to
more than 1000
HealthcarePersonnel
Dedicated INTEREST GROUPSDedicated INTEREST GROUPS
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Some of the Topics Addressed in Interest GroupSome of the Topics Addressed in Interest GroupMeetingsMeetings
From Care Management to Managed
Care
Quality Management in Healthcare
Why Re-Invent the Wheel
Patients Rights
World Environmental Day
Hajj Healthcare and Quality
Challenges Facing HealthcareProfessionals : Quality Prospects
Quality in the Healthcare SectorQuality in the Healthcare Sector
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Dedicated INTEREST GROUPSDedicated INTEREST GROUPS
Quality in the Education SectorQuality in the Education Sector
Organized 5 Quality in Education Interest
Group Events Provided Awareness to more than 500
Personnel in Educational Institutions
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11stst SaudiSaudiEmiratiEmiratiSymposium onSymposium on
Application of Quality in GovernmentalApplication of Quality in Governmental
Sectors Organized in Saudi ArabiaSectors Organized in Saudi Arabia duringduringJune 2003June 2003 Attendance of 435 plus ParticipantsAttendance of 435 plus Participants Shared Experience of 8 majorShared Experience of 8 major
Organizations (Saudi &Organizations (Saudi & EmiratiEmirati))
MAJOR BREAKTHROUGH EVENTS !!!MAJOR BREAKTHROUGH EVENTS !!!
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1st GCC Symposium on Application of Quality in1st GCC Symposium on Application of Quality inGovernmental Sectors organized during June 2004 inGovernmental Sectors organized during June 2004 in
Jeddah, Saudi ArabiaJeddah, Saudi Arabia
Attendance of more than 400Attendance of more than 400
Quality ProfessionalsQuality Professionals Shared Experience of 6 MajorShared Experience of 6 Major
Organizations (Saudi & GCC)Organizations (Saudi & GCC)
MAJOR BREAKTHROUGH EVENTS !!!MAJOR BREAKTHROUGH EVENTS !!!
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11stst GCC Symposium on Application of Quality InGCC Symposium on Application of Quality In
TOURISM INDUSTRYTOURISM INDUSTRYorganized during December 2004organized during December 2004
ininAbhaAbha, Saudi Arabia, Saudi Arabia
Attendance of 120Attendance of 120
ProfessionalsProfessionals Shared Experience of 5 MajorShared Experience of 5 Major
Local OrganizationsLocal Organizations
MAJOR BREAKTHROUGH EVENTS !!!MAJOR BREAKTHROUGH EVENTS !!!
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22ndnd GCC Conference onGCC Conference on
Application of Quality inApplication of Quality in
Governmental Sectors organizedGovernmental Sectors organized
in Dubai during May 2005in Dubai during May 2005
attended by more than 400attended by more than 400
participantsparticipants50 from the KSA50 from the KSA
MAJOR BREAKTHROUGH EVENTS !!!MAJOR BREAKTHROUGH EVENTS !!!
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3rd GCC Conference on3rd GCC Conference on
Application of Quality InApplication of Quality In
Management &Management &
EnvironmentEnvironmentorganizedorganized
during June 2006 in Muscat,during June 2006 in Muscat,
Sultanate of OmanSultanate of Oman
--Attendance ofAttendance ofmore than 250more than 250ProfessionalsProfessionals
--SharedSharedExperience ofExperience ofmajor GCCmajor GCCCompaniesCompanies
MAJOR BREAKTHROUGH EVENTS !!!MAJOR BREAKTHROUGH EVENTS !!!
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4th GCC Conference on Quality4th GCC Conference on Quality
Application In GovernmentalApplication In Governmental
OrganizationsOrganizationsorganized duringorganized during
May 2007 in KuwaitMay 2007 in Kuwait Attendance of more than 400Attendance of more than 400
ProfessionalsProfessionals Shared Experience of 5Shared Experience of 5
Countries and 15 OrganizationsCountries and 15 Organizations
MAJOR BREAKTHROUGH EVENTS !!!MAJOR BREAKTHROUGH EVENTS !!!
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BRIDGING WITH THE COMMUNITY
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Educational PLANT TOURSEducational PLANT TOURS
Saudi Aramco Innovation Center
Saudi Japanese Automobile High Institute
Al-Noor Hospital
Saudi Geological Survey
Al-Watan Newspaper
Al-Hada & Taif Military Hospital
King Faisal Specialist Hospital SCECO (W)
Saudi Aramco
United Sugar
E-TQM College
LEARNING FROM OTHERLEARNING FROM OTHERS EXPERIENCESS EXPERIENCES
Agenda
SQC Future Activities for Implementing the
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SQC 1st Quality
Application in the
Kingdom of Saudi Arabia
Survey
Introduction of Quality
Manager of the Year
Award
Introduction of Quality
Manager for the 21st
Century Training Series
Introduction of SQC
National Quality Week
SQC Initiatives that compliment elements ofSQC Initiatives that compliment elements of
Roadmap toRoadmap to Quality Saudi ArabiaQuality Saudi Arabia
SQC Future Activities for Implementing theRoad Map
About Your Organization
a) Name: Year Formed:
b) Based in:
Saudi Arabia Eastern Province Central Province
Western Province Southern Province
c) Ownership:
Private Establishment Limited Company Publ ic Limited Company
Governmental Organization Non-governmental & Non-profit Organization
d) Primary Business:
Manufacturing - (Durable / Non-durable) Healthcare
Engineering Services / Consulting Hospitality
Business Services / Consulting Insurance
Telecommunications Transportation
Automotive Utilities
Educa tional (E lementary, Secondary & Higher ) Who lesa les / Re ta il ing
Finance / Banking Other
Not Stated
e) Annual Revenue
Under SR 10 Million SR 10 Million - SR 100 Million Over SR 100 Million
f) Number of Employees in your Organization
500 or Less 501 to 10,000 10,001 to 50,000 > 50,000
About You
a) Role in the Organization:
b) Are / Were You Involved in Organizations' Quality Initiatives?
Yes, Your Role No
c) Indicate one category which best describes your position within your Company
Director Vice President Manage Consultant
Supervisor Engineer Specialist Analyst
Audit / Inspector Coordinator / Facilitator Technician Other
d) Indicate your Annual Salary (SR)
< 5,000 50,001 - 90,000 90,001 - 100,000 100,001 - 120,000
120,001 - 150,000 150,001 - 200,000 > 200,000 Other
SAUDI QUALITYCOUNCIL (WR)
WESTERN REGION TEL : 644-7713 FAX : 644-1123
Sponsorship of Engineering Committee
QUALITY APPLICATION SURVEY IN SAUDI ARABIA
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TENTA TIVE SQC PROGRAMS FOR THE YEAR 2007 - 200 8
Sep Oct Nov Dec Jan Feb Mar Apr May Jun Jul Aug
1 SQC Annual Ramadhan Symposium with Derasaat 25-Sep
2 HealthCare Interest Group Meeting # 1 Oct
3 SQC Technical Meeting # 1 19-Nov
4 SQC Officers Strategy Workshop (27 - 29) 27-29
5 Education Interest Group Meeting # 1 24-Nov
6 SQC Educational Plant Tour # 1: Ras Tanura Innovation Center & Sitec(Prince Sultan Center)
27-29 Nov
7 SQC Technical Meeting # 2 11-Dec
8 Value Engineering Meeting with Value Engg. Society 7-Jan
9 Annual SQC / Zairi Seminar (Quality Manager of the Future) 13-Jan
10 SQC Technical Meeting # 3 21-Jan
11 SQC Technical Meeting # 4 Feb
12 Education Interest Group Meeting # 2 Feb
13 Educational School Tour # 2 Feb
14Healthcare Interest Group Event # 1 (Quality Revolution in Healthcare :
Existing Quality Modules in Healthcare in KSA)
Feb
15 SQC Organized Training Feb
16 SQC Annual Forum : Survey Results Announcement March
17Healthcare Interest Group Event # 2 (TQM Solutions for Healthcare in
collaboration with SGH)4-5 March
18 SQC Education Symposium March
19 SQC Corporate Members Annual Gathering March
20 SQC Training Event 22-Apr
21 2nd MEQA Annual Congress 7 - 9 Apr
22 SQC Technical Meeting # 5 April
23 Medina Educational Plant Tour # 2 April24 Education Interest Group Meeting # 3 April
25 Educational School Tour # 3 29-Apr
26 5th SQC Gulf Conference in Bahrain 1st week
27 SQC Educational Plant Tour # 3 in Bahrain 1st week
28 Education Interest Group Meeting # 4 May
29Healthcare Interest Group Event # 3 (Patient's Rights under Medicine &
Law )June
30 SQC Technical Meeting # 6 June
SQCSumme
rBreak
P r o g r a m / A c t i v i t yr . 2 0 0 7 2 0 0 8
SQC PLAN FOR 2007SQC PLAN FOR 2007 -- 20082008
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OPEN FORUMOPEN FORUM
ONON--LINE (WEBSITE)LINE (WEBSITE)
QUALITY FORUMS (ONQUALITY FORUMS (ON--LINE)LINE)
QUALITY FOCUS (Quarterly Newsletter)QUALITY FOCUS (Quarterly Newsletter)
AAFAAQ ALAAFAAQ AL--JOWDA (Quarterly Newsletter inJOWDA (Quarterly Newsletter in
Arabic Language)Arabic Language)
COMMUNICATION CHANNELSCOMMUNICATION CHANNELS
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SQC IN THE LOCAL MEDIASQC IN THE LOCAL MEDIA
SQC GCC
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SQC IN THE GCC MEDIASQC IN THE GCC MEDIA
SQC IN THE LOCAL BUSINESS MAGAZINESSQC IN THE LOCAL BUSINESS MAGAZINES
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SQC IN THE LOCAL BUSINESS MAGAZINESSQC IN THE LOCAL BUSINESS MAGAZINES
SQC IN THE LOCAL BUSINESS MAGAZINESSQC IN THE LOCAL BUSINESS MAGAZINES
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ISO 9000 Magazine
SQC IN THE LOCAL BUSINESS MAGAZINESSQC IN THE LOCAL BUSINESS MAGAZINES
SQC IN THE LOCAL BUSINESS MAGAZINESSQC IN THE LOCAL BUSINESS MAGAZINES
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ISO 9000 Magazine
SQC IN THE LOCAL BUSINESS MAGAZINESSQC IN THE LOCAL BUSINESS MAGAZINES
THANK YOU FOR YOUR TIMETHANK YOU FOR YOUR TIME
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Dedicated to Quality
Do visit our website :Do visit our website :
http://http://www.sqc.org.sawww.sqc.org.sa
THANK YOU FOR YOUR TIMETHANK YOU FOR YOUR TIME
Agenda