swot of quality progress in saudi arabia & the road map forward 29 march 2008

8/8/2019 SWOT of Quality Progress in Saudi Arabia & the Road Map Forward 29 March 2008

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Dedicated to Quality

MEQA 2MEQA 2ndnd ANNUAL CONGRESSANNUAL CONGRESS

Presented byPresented byDr.Dr. AyedAyed T. AlT. Al--AmriAmri

Director, Saudi Quality Council (Western Region)Director, Saudi Quality Council (Western Region)

April, 2008April, 2008

SWOT of Quality Progress in SaudiSWOT of Quality Progress in SaudiArabia andArabia andThe Road Map ForwardThe Road Map Forward


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AGENDA

INTRODUCTION

SWOT OF QUALITY MOVEMENT IN SAUDI ARABIA

THE WAY FORWARD : ROAD MAP FOR QUALITY IN SAUDI

ARABIA

MAJOR DRIVERS OF THE QUALITY MOVEMENT

ABOUT SQC

SQC PLAN OF ACTION AS A RESULT OF SWOT SQC FUTURE ACTIVITIES TO IMPLEMENT THE ROAD MAP


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About Saudi Arabia Member of OPEC & WTO

Population : 24.9 million (2007) 40% Population under 15 Years

GDP Growth : 5.6% (2007)

GDP per head : $16,100 (2007) (IMF)

GPD doubled during the last 5 years (2002 2007)

Private sector contribution reached 45% of countrys economy

Global Competitiveness Index 2007-2008 puts Saudi Arabia on

no. 35 out of 131 countries (World Economic Forum)

Literacy Rate 82.9% **(% aged 15 & above - between 95 - 2005)

** Human Development Index 2007-2008 by UNAgenda

Introduction : K.S.A. Facts & Figures


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SWOT Analysis of Quality Progress

SWOT ANALYSIS OF QUALITY

PROGRESS IN KINGDOM OF

SAUDI ARABIA

Where do we stand ?Where do we stand ?


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SWOT of Quality Progress in KSA

SWOT Analysis of Quality Progress inSWOT Analysis of Quality Progress in

Saudi Arabia Conducted by SQCSaudi Arabia Conducted by SQC

Produced :Produced :

Strengths

Weaknesses

Opportunities Threats

What do we do well?

What are our advantages?

What could be improved?

What should be avoided?

What are the interesting trend?

What are the good chances available?

What conditions Affects us?

What obstacle do we face?

trengths

pportunitieshreats

eaknesses What do we do well?

What are our advantages?

What could be improved?

What should be avoided?

What are the interesting trend?

What are the good chances available?

What conditions Affects us?

What obstacle do we face?

trengths

pportunitieshreats

eaknesses


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Government Initiatives of making Saudi Arabia one of the most

competitive economies

Availability of good Infrastructure (Institutions, Resources etc.)

Availability of one of the Youngest Population in the World

(Median age is 21 years)

Presence of SQC, SNQC, and other Quality Societies

Establishment of KAQA

Introduction of National Quality Conferences

Implementation of E-Governance across all the Governmental

Institutions

Huge investments in the Educational Sector (Academic &

Technical i.e. King Abdullah University for Science & Technology )

StrengthsStrengths

Continued


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Business communitys interest in Implementing Quality

Initiatives (New Generation of Leaders) Development of New Economic Cities / Knowledge Clusters

( 6 new cities) Targeted to add $150 Billion to the

countrys GDP by 2020 with economic output equal toSingapore covering an area 4 times bigger than Hong Kong

Opening up for Foreign Direct Investments (FDI)

(Sharing Best Practices)

StrengthsStrengths

SWOT


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Lack of Education on the subject of Quality at Schools (Pre-

college)

Limited Educational Resources in Arabic Language

Gap between Academic Institutions / Technical Institutes and

the business community

Non-Availability of National Quality Policy / Program

Lack of National Specifications / Standards for most of the

Industries

Lack of Strategic planning for quality in most of theorganizations

Non-Availability of National Accreditation Programs for most of

the local Industries

WeaknessesWeaknesses


SWOT


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Quality values in-line with Islamic values

Sound Economic Growth and positive future projections(sustainability)

Young Population (70% population under 25)

Support of Government for the local industries Availability of talent (local and expatriate)

Availability of needed infrastructure

Saudi Arabias Membership to WTO Common GCC Trade Agreements

OpportunitiesOpportunities


SWOT


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Retention of experienced Human Resources (Short term

Loyalty to the organizations due to opportunities outside theKingdom ; GCC, Asia and Far-east growing economies)

Wide Gap in Quality Deployment against Developed Countries

Saudi Arabias Membership to WTO

Possibility of losing the Commitment to Quality Programs by

Business Leaders

ThreatsThreats

Agenda


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NEXT STEPS ?

What are the Next Steps : WhereWhat are the Next Steps : Where

do we go from here ?do we go from here ?


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Road Map ForQUALITY SAUDI ARBIA

Obtain LeadershipCommitment

Quality Awareness/ Training /

Surveys

National QualityPolicy

Formulation &

Propagation

Announcing theNational Quality

Declaration

IncorporateQuality inEducation(Primary to

University Levels)

IntroduceUniversity /

Industry ResearchCollaboration

Strengthen Role ofStandards &

ConformityAssessment

Establish Regional& National Quality

Institutes /Societies &

Research Centers

Establish National/ OrganizationalQuality Boards

Establishment ofNational & LocalQuality Awards


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Road Map ForQUALITY SAUDI ARBIA

Growth of Performance

We are one of the most

competitive economies in

the World

We are as good as

industry average

We are near competitive

in our market

We are reducing the

performance gap

We are struggling to meetpromised products or

delivery Quality

Development of capability tolearn, improve and change

Low improvement

capability

Policy Formulation

and Deployment

Phase

Establishment of New

Institutions and

Strengthening of existing

regulatory bodies

Change Management

Programs to Facilitate

Transition

Learning, Benchmarking and

Improving to Sustain the

Competitive Edge

ObtainLeadership

Commitment

QualityAwareness /

Training /Surveys

Announcing theNational Quality

Declaration

National QualityPolicy

Formulation &Propagation

Strengthen Roleof Standards &

ConformityAssessment

Incorporate Qualityin Education(Primary to

University Levels)

EstablishRegional &

National QualityInstitutes /Societies &

Research Centers

IntroduceUniversity /

IndustryResearch

Collaboration

Establishmentof National &Local Quality

Awards

EstablishNational /

OrganizationalQuality Boards

VisionVision

Agenda


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Drivers of the Quality Movement

Saudi Quality Council (Western Region)

Saudi Arabian Quality Council (Eastern Region)

Saudi National Quality Committee (Central Region)

Saudi Arabian Standards Organization (SASO)

Leading Organizations Such as Saudi Aramco, Sabic

Group, Saudi Electricity Company, Saudi Arabian

Airlines, Saudi Telcom, Major Hospitals etc.

Major Drivers...Major Drivers...


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The Quality Movement

Government InitiativesGovernment Initiatives King Abdulaziz Quality Award

Prince Mohammed Bin Fahd Excellence Award

Makkah Excellence Award

Makkah Region Healthcare Quality Award

CBAHI

Role of SASO (Saudi Arabian Standards Organization)

Promotion of other certification such as ISO 14001,

OHSAS 18001 & HACCP etc.ISO 9000 Certified Companies in KSAISO 9000 Certified Companies in KSA

19951995 98 Companies98 CompaniesDecember 2007December 2007 more than 800 Companiesmore than 800 CompaniesAgenda


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Non-Profit; Non-Governmental Society established in

1990

Total of more than 30 Corporate Members supporting

SQC Initiatives. More than 2200 Individual Members

Established Dedicated Interest Groups covering these

sectors :

Education

Healthcare

Safety & Environment Information Technology

About SQC ?About SQC ?


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The SQC advances individual andThe SQC advances individual andorganizational performance excellenceorganizational performance excellence

by providing opportunities for learning,by providing opportunities for learning,quality improvement and knowledgequality improvement and knowledge

exchangeexchange

SQC MISSIONSQC MISSION ..


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Become Qualitys Bodyof Knowledge

Become Qualitys Bodyof Knowledge

Grow & make SQC anaccessible qualitys

Body of Knowledge inthe Kingdom of SaudiArabia

Establish RegionalQuality Awards

Partner with MembersPartner with Members

Provide QualityEducation / Awareness

Provide QualityEducation / Awareness

Provide Value-addedProducts & Services

Provide Value-addedProducts & Services

Provide QualityCertification

Provide QualityCertification

Become an ActivePartner with

Individuals &Organizations in theirquality initiatives /journey

Lead QualityCampaigns /

Promotion of QualityAwareness in 3defined InterestGroups (Education,Health & Environment)

Provide Members full

value for theirmembership

Assist Members in Obtaining

Quality Certification(Individual Professional &Organizational Certification)

THE STRATEGIC GOALSTHE STRATEGIC GOALS ..


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SQC InterestSQC Interest

GroupsGroups

Education Sector

Healthcare Sector

Safety & Environment

Information Technology

Serving Key Business SectorsServing Key Business Sectors

Agenda


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SQC Plan of Action As A Result of SWOT

Creating Awareness through Technical Meetings

Promotion of Quality Tools and Techniques through

Trainings / Workshops

Establishment of Interest Group (Healthcare, Education,

Safety & Environment) Radio Talks and TV Shows

e-Forums and Participation through Website

Participation in National Quality Conferences Media Involvement (Print and Internet)

Continued


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SQC Plan of Action As A Result of SWOT

Professional Association (Other Society Collaboration /

Cooperation)

Contribution to the Establishment of National Quality

Center and King Abdulaziz City for Science and

Technology Support in the Establishment of King Abdulaziz Quality

Award (KAQA)

Established Think Tanks" within the SQC to capitalizeon the availability of Ideas for Quality Improvement


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Quality in the Healthcare SectorQuality in the Healthcare Sector

Organized more

than 40 Interest

Group Events

Provided

Awareness to

more than 1000

HealthcarePersonnel

Dedicated INTEREST GROUPSDedicated INTEREST GROUPS


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Some of the Topics Addressed in Interest GroupSome of the Topics Addressed in Interest GroupMeetingsMeetings

From Care Management to Managed

Care

Quality Management in Healthcare

Why Re-Invent the Wheel

Patients Rights

World Environmental Day

Hajj Healthcare and Quality

Challenges Facing HealthcareProfessionals : Quality Prospects

Quality in the Healthcare SectorQuality in the Healthcare Sector


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Dedicated INTEREST GROUPSDedicated INTEREST GROUPS

Quality in the Education SectorQuality in the Education Sector

Organized 5 Quality in Education Interest

Group Events Provided Awareness to more than 500

Personnel in Educational Institutions


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11stst SaudiSaudiEmiratiEmiratiSymposium onSymposium on

Application of Quality in GovernmentalApplication of Quality in Governmental

Sectors Organized in Saudi ArabiaSectors Organized in Saudi Arabia duringduringJune 2003June 2003 Attendance of 435 plus ParticipantsAttendance of 435 plus Participants Shared Experience of 8 majorShared Experience of 8 major

Organizations (Saudi &Organizations (Saudi & EmiratiEmirati))

MAJOR BREAKTHROUGH EVENTS !!!MAJOR BREAKTHROUGH EVENTS !!!


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1st GCC Symposium on Application of Quality in1st GCC Symposium on Application of Quality inGovernmental Sectors organized during June 2004 inGovernmental Sectors organized during June 2004 in

Jeddah, Saudi ArabiaJeddah, Saudi Arabia

Attendance of more than 400Attendance of more than 400

Quality ProfessionalsQuality Professionals Shared Experience of 6 MajorShared Experience of 6 Major

Organizations (Saudi & GCC)Organizations (Saudi & GCC)



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11stst GCC Symposium on Application of Quality InGCC Symposium on Application of Quality In

TOURISM INDUSTRYTOURISM INDUSTRYorganized during December 2004organized during December 2004

ininAbhaAbha, Saudi Arabia, Saudi Arabia

Attendance of 120Attendance of 120

ProfessionalsProfessionals Shared Experience of 5 MajorShared Experience of 5 Major

Local OrganizationsLocal Organizations



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22ndnd GCC Conference onGCC Conference on

Application of Quality inApplication of Quality in

Governmental Sectors organizedGovernmental Sectors organized

in Dubai during May 2005in Dubai during May 2005

attended by more than 400attended by more than 400

participantsparticipants50 from the KSA50 from the KSA



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3rd GCC Conference on3rd GCC Conference on

Application of Quality InApplication of Quality In

Management &Management &

EnvironmentEnvironmentorganizedorganized

during June 2006 in Muscat,during June 2006 in Muscat,

Sultanate of OmanSultanate of Oman

--Attendance ofAttendance ofmore than 250more than 250ProfessionalsProfessionals

--SharedSharedExperience ofExperience ofmajor GCCmajor GCCCompaniesCompanies



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4th GCC Conference on Quality4th GCC Conference on Quality

Application In GovernmentalApplication In Governmental

OrganizationsOrganizationsorganized duringorganized during

May 2007 in KuwaitMay 2007 in Kuwait Attendance of more than 400Attendance of more than 400

ProfessionalsProfessionals Shared Experience of 5Shared Experience of 5

Countries and 15 OrganizationsCountries and 15 Organizations



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BRIDGING WITH THE COMMUNITY


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Educational PLANT TOURSEducational PLANT TOURS

Saudi Aramco Innovation Center

Saudi Japanese Automobile High Institute

Al-Noor Hospital

Saudi Geological Survey

Al-Watan Newspaper

Al-Hada & Taif Military Hospital

King Faisal Specialist Hospital SCECO (W)

Saudi Aramco

United Sugar

E-TQM College

LEARNING FROM OTHERLEARNING FROM OTHERS EXPERIENCESS EXPERIENCES

Agenda

SQC Future Activities for Implementing the


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SQC 1st Quality

Application in the

Kingdom of Saudi Arabia

Survey

Introduction of Quality

Manager of the Year

Award

Introduction of Quality

Manager for the 21st

Century Training Series

Introduction of SQC

National Quality Week

SQC Initiatives that compliment elements ofSQC Initiatives that compliment elements of

Roadmap toRoadmap to Quality Saudi ArabiaQuality Saudi Arabia

SQC Future Activities for Implementing theRoad Map

About Your Organization

a) Name: Year Formed:

b) Based in:

Saudi Arabia Eastern Province Central Province

Western Province Southern Province

c) Ownership:

Private Establishment Limited Company Publ ic Limited Company

Governmental Organization Non-governmental & Non-profit Organization

d) Primary Business:

Manufacturing - (Durable / Non-durable) Healthcare

Engineering Services / Consulting Hospitality

Business Services / Consulting Insurance

Telecommunications Transportation

Automotive Utilities

Educa tional (E lementary, Secondary & Higher ) Who lesa les / Re ta il ing

Finance / Banking Other

Not Stated

e) Annual Revenue

Under SR 10 Million SR 10 Million - SR 100 Million Over SR 100 Million

f) Number of Employees in your Organization

500 or Less 501 to 10,000 10,001 to 50,000 > 50,000

About You

a) Role in the Organization:

b) Are / Were You Involved in Organizations' Quality Initiatives?

Yes, Your Role No

c) Indicate one category which best describes your position within your Company

Director Vice President Manage Consultant

Supervisor Engineer Specialist Analyst

Audit / Inspector Coordinator / Facilitator Technician Other

d) Indicate your Annual Salary (SR)

< 5,000 50,001 - 90,000 90,001 - 100,000 100,001 - 120,000

120,001 - 150,000 150,001 - 200,000 > 200,000 Other

SAUDI QUALITYCOUNCIL (WR)

WESTERN REGION TEL : 644-7713 FAX : 644-1123

Sponsorship of Engineering Committee

QUALITY APPLICATION SURVEY IN SAUDI ARABIA


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TENTA TIVE SQC PROGRAMS FOR THE YEAR 2007 - 200 8

Sep Oct Nov Dec Jan Feb Mar Apr May Jun Jul Aug

1 SQC Annual Ramadhan Symposium with Derasaat 25-Sep

2 HealthCare Interest Group Meeting # 1 Oct

3 SQC Technical Meeting # 1 19-Nov

4 SQC Officers Strategy Workshop (27 - 29) 27-29

5 Education Interest Group Meeting # 1 24-Nov

6 SQC Educational Plant Tour # 1: Ras Tanura Innovation Center & Sitec(Prince Sultan Center)

27-29 Nov

7 SQC Technical Meeting # 2 11-Dec

8 Value Engineering Meeting with Value Engg. Society 7-Jan

9 Annual SQC / Zairi Seminar (Quality Manager of the Future) 13-Jan

10 SQC Technical Meeting # 3 21-Jan

11 SQC Technical Meeting # 4 Feb

12 Education Interest Group Meeting # 2 Feb

13 Educational School Tour # 2 Feb

14Healthcare Interest Group Event # 1 (Quality Revolution in Healthcare :

Existing Quality Modules in Healthcare in KSA)

Feb

15 SQC Organized Training Feb

16 SQC Annual Forum : Survey Results Announcement March

17Healthcare Interest Group Event # 2 (TQM Solutions for Healthcare in

collaboration with SGH)4-5 March

18 SQC Education Symposium March

19 SQC Corporate Members Annual Gathering March

20 SQC Training Event 22-Apr

21 2nd MEQA Annual Congress 7 - 9 Apr

22 SQC Technical Meeting # 5 April

23 Medina Educational Plant Tour # 2 April24 Education Interest Group Meeting # 3 April

25 Educational School Tour # 3 29-Apr

26 5th SQC Gulf Conference in Bahrain 1st week

27 SQC Educational Plant Tour # 3 in Bahrain 1st week

28 Education Interest Group Meeting # 4 May

29Healthcare Interest Group Event # 3 (Patient's Rights under Medicine &

Law )June

30 SQC Technical Meeting # 6 June

SQCSumme

rBreak

P r o g r a m / A c t i v i t yr . 2 0 0 7 2 0 0 8

SQC PLAN FOR 2007SQC PLAN FOR 2007 -- 20082008


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OPEN FORUMOPEN FORUM

ONON--LINE (WEBSITE)LINE (WEBSITE)

QUALITY FORUMS (ONQUALITY FORUMS (ON--LINE)LINE)

QUALITY FOCUS (Quarterly Newsletter)QUALITY FOCUS (Quarterly Newsletter)

AAFAAQ ALAAFAAQ AL--JOWDA (Quarterly Newsletter inJOWDA (Quarterly Newsletter in

Arabic Language)Arabic Language)

COMMUNICATION CHANNELSCOMMUNICATION CHANNELS


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SQC IN THE LOCAL MEDIASQC IN THE LOCAL MEDIA

SQC GCC


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SQC IN THE GCC MEDIASQC IN THE GCC MEDIA

SQC IN THE LOCAL BUSINESS MAGAZINESSQC IN THE LOCAL BUSINESS MAGAZINES


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ISO 9000 Magazine




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ISO 9000 Magazine


THANK YOU FOR YOUR TIMETHANK YOU FOR YOUR TIME


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Do visit our website :Do visit our website :

http://http://www.sqc.org.sawww.sqc.org.sa

THANK YOU FOR YOUR TIMETHANK YOU FOR YOUR TIME

Agenda

swot of quality progress in saudi arabia & the road map forward 29 march 2008

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