Download - The Role of Trainer
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SKILLS FOR TRAINERROLE & RESPONSIBILITIES OF A TRAINER
TRAINER COMPETENCIES
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1. Who is a trainer ?
2. What are the roles of the trainer?
3. If you are a trainer, what are the necessary
knowledge and skills needed to be an
effective trainer?
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SKILLS FOR TRAINER
• Roles of the trainer
• Training Functions of the trainer
• Knowledge and skills of effective trainer
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LEADERSHIP ROLES OF TRAINER1. Setting the agenda and keeping track of
time. 2. Maintaining Training Objectives3. Fairness 4. Listening5. Summarizing 6. Reviewing (in depth compare to summari
zing)7. Focusing 8. Challenges9. Silent member10. Modus operandi
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ACTIVE LISTENING
• Mentally summarize what is being said.
• At capacity (when you start to forget what is been said),
interrupt by saying , “ So if I understand you… “ or “ Let me
see if I’ve got this straight…. “
• Feed your summary back to the person.
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ADVANCED ACTIVE LISTENING
• Mentally summarized what is
being said.
• Look for the essence, the core,
of what is meant.
• When you have the essence,
interrupt and ask a single
question about this item.
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REVIEWING
• Quizzes and tests
• Asking questions that invite discussion
• Walking through the topics covered
• Using combination of the above method
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HOW TO BEHAVE ASSERTIVELY
• Be decisive
• Never apologize
• Avoid confrontation
• Move in and solve problem as soon as it
become apparent
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Presenter Psychologist Subject expert
Mentor Learner Listener
Counselor Planner Leader
Creator Manager Writer
Innovator Organizer Motivator
Diffuser Persuader Seller
Role Model Technician Catalyst
Coach Evaluator Administrator
THE ROLES OF THE TRAINER
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TRAINING FUNCTIONS OF THE TRAINER
•Workplace instructor
• Trainer/tutor
•Facilitator
•Internal consultant
•Trainer of trainers•Training designer
•E-trainer
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WORKPLACE INSTRUCTOR
• Carried out training in workplace.
• With a single a learner or small work groups.
• Needs to be skilled, experienced and efficient in
the operation and subject .
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THE TRAINER/TUTOR
• The largest role in training
• Need 2 have a wide range of K’.
• K’: about many techniques,
methods & approaches.
• Skills of presenting these to
learners to make learning fun and
easy.
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THE FACILITATOR
• Help people in a workshop.
• Need to have more
intangible skills of helping
people in indirect ways,
knowing when to
intervene, and have a
bulging toolkit of activities.
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INTERNAL CONSULTANT
• Training expert employed by organization.
• Tackle corporate or senior management.
• Involve in training needs identification and analyses.
• Advisor to senior managers.
• Needs extensive experience & skills & ability to work with pp at
> senior levels.
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THE TRAINER OF TRAINERS
• Train new trainer .
• Must be credible & and acceptable & able to react to the requirements.
• Role models.
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TRAINING DESIGNER
• Identifies & analyses the needs of the learners.
• Designs program packages,
• OR, design the broad structure of the necessary
training , then pass to the responsible trainers.
• Also responsible modifying purchased packages to
suit organizational needs
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THE E-TRAINER • Extension of internet & suppliers of CBT
packages through the internet
/intranet
• For soft skills packages , interventions
of live trainer is needed.
• Support by live trainers , or via e-mail
or telephone
• K’ of the subject and internet package.
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KNOWLEDGE & SKILLS OF EFFECTIVE TRAINER
Organizational K’
Management & operational roles & functions
Training K’ & skills
Program preparation skills
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KNOWLEDGE & SKILLS OF EFFECTIVE TRAINER
Sensitivity & resilience
People Skills
Commitment
Mental agility and creativity
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KNOWLEDGE & SKILLS OF EFFECTIVE TRAINER
Self-awareness and self development
Self-confidence
Credibility
Sharing & Humor
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DISCUSSION In group discuss effective and ineffective trainer that you have
encountered.