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SKILLS FOR TRAINERROLE & RESPONSIBILITIES OF A TRAINER

TRAINER COMPETENCIES

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1. Who is a trainer ?

2. What are the roles of the trainer?

3. If you are a trainer, what are the necessary

knowledge and skills needed to be an

effective trainer?

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SKILLS FOR TRAINER

• Roles of the trainer

• Training Functions of the trainer

• Knowledge and skills of effective trainer

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LEADERSHIP ROLES OF TRAINER1. Setting the agenda and keeping track of

time. 2. Maintaining Training Objectives3. Fairness 4. Listening5. Summarizing 6. Reviewing (in depth compare to summari

zing)7. Focusing 8. Challenges9. Silent member10. Modus operandi

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ACTIVE LISTENING

• Mentally summarize what is being said.

• At capacity (when you start to forget what is been said),

interrupt by saying , “ So if I understand you… “ or “ Let me

see if I’ve got this straight…. “

• Feed your summary back to the person.

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ADVANCED ACTIVE LISTENING

• Mentally summarized what is

being said.

• Look for the essence, the core,

of what is meant.

• When you have the essence,

interrupt and ask a single

question about this item.

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REVIEWING

• Quizzes and tests

• Asking questions that invite discussion

• Walking through the topics covered

• Using combination of the above method

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HOW TO BEHAVE ASSERTIVELY

• Be decisive

• Never apologize

• Avoid confrontation

• Move in and solve problem as soon as it

become apparent

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Presenter Psychologist Subject expert

Mentor Learner Listener

Counselor Planner Leader

Creator Manager Writer

Innovator Organizer Motivator

Diffuser Persuader Seller

Role Model Technician Catalyst

Coach Evaluator Administrator

THE ROLES OF THE TRAINER

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TRAINING FUNCTIONS OF THE TRAINER

•Workplace instructor

• Trainer/tutor

•Facilitator

•Internal consultant

•Trainer of trainers•Training designer

•E-trainer

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WORKPLACE INSTRUCTOR

• Carried out training in workplace.

• With a single a learner or small work groups.

• Needs to be skilled, experienced and efficient in

the operation and subject .

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THE TRAINER/TUTOR

• The largest role in training

• Need 2 have a wide range of K’.

• K’: about many techniques,

methods & approaches.

• Skills of presenting these to

learners to make learning fun and

easy.

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THE FACILITATOR

• Help people in a workshop.

• Need to have more

intangible skills of helping

people in indirect ways,

knowing when to

intervene, and have a

bulging toolkit of activities.

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INTERNAL CONSULTANT

• Training expert employed by organization.

• Tackle corporate or senior management.

• Involve in training needs identification and analyses.

• Advisor to senior managers.

• Needs extensive experience & skills & ability to work with pp at

> senior levels.

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THE TRAINER OF TRAINERS

• Train new trainer .

• Must be credible & and acceptable & able to react to the requirements.

• Role models.

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TRAINING DESIGNER

• Identifies & analyses the needs of the learners.

• Designs program packages,

• OR, design the broad structure of the necessary

training , then pass to the responsible trainers.

• Also responsible modifying purchased packages to

suit organizational needs

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THE E-TRAINER • Extension of internet & suppliers of CBT

packages through the internet

/intranet

• For soft skills packages , interventions

of live trainer is needed.

• Support by live trainers , or via e-mail

or telephone

• K’ of the subject and internet package.

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KNOWLEDGE & SKILLS OF EFFECTIVE TRAINER

Organizational K’

Management & operational roles & functions

Training K’ & skills

Program preparation skills

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KNOWLEDGE & SKILLS OF EFFECTIVE TRAINER

Sensitivity & resilience

People Skills

Commitment

Mental agility and creativity

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KNOWLEDGE & SKILLS OF EFFECTIVE TRAINER

Self-awareness and self development

Self-confidence

Credibility

Sharing & Humor

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DISCUSSION In group discuss effective and ineffective trainer that you have

encountered.