The value of water
quality management
systems in a crisis Boil Water Alert Case Study
Gosford Council is
the largest non-metro
water utility in NSW
We provide water to
70,000 properties
163,000 people
Australian
Drinking
Water
Guidelines
PREVENTION
&
PREPARATION
E. coli detected
in the water supply
Communications response
Radio
TV
Boil Water Alert
Boil Water Alert Lifted
Operational response
Investigation
Chlorination
Flushing
Sampling
Repairs
Filtered water sales Over 6000 bottles of water provided
What worked well
Procedures
Templates
Staff mobilisation
Media coverage
Direct notification
Social media
Assistance and cooperation
Areas for improvement
Data provision
Chlorine supply
Documentation
Communications
Call centre briefing
Keeping ‘up to date’
Implications and next steps
Interim solutions
Capital works
Documentation
Expectations
ADWG implementation
Hope for the best,
prepare for the worst Chris Bradford, The Ring of Earth