the value of water quality management systems in a crisis knight.pdf · the value of water quality...
TRANSCRIPT
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The value of water
quality management
systems in a crisis Boil Water Alert Case Study
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Gosford Council is
the largest non-metro
water utility in NSW
We provide water to
70,000 properties
163,000 people
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Australian
Drinking
Water
Guidelines
PREVENTION
&
PREPARATION
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E. coli detected
in the water supply
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Radio
TV
Boil Water Alert
Boil Water Alert Lifted
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Operational response
Investigation
Chlorination
Flushing
Sampling
Repairs
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Filtered water sales Over 6000 bottles of water provided
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What worked well
Procedures
Templates
Staff mobilisation
Media coverage
Direct notification
Social media
Assistance and cooperation
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Areas for improvement
Data provision
Chlorine supply
Documentation
Communications
Call centre briefing
Keeping ‘up to date’
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Implications and next steps
Interim solutions
Capital works
Documentation
Expectations
ADWG implementation
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Hope for the best,
prepare for the worst Chris Bradford, The Ring of Earth