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TICKETING &
ELECTRONIC MISCELLANEOUS DOCUMENTS
SITA Ticketing & Electronic Miscellaneous Documents (EMD) automatically generates airline tickets and
facilitates the marketing of other services and additional revenue generation. It offers airlines a clear, consistent
set of transactions and allows them to track ticketing and EMD issuance in real-time while feeding this data
directly into their preferred accounting package.
ISSUES
• Paper tickets and miscellaneous
documents result in higher
costs, stolen documents, fraud
and lost revenue due to the
failure to collect for services
provided.
• Missing documents need to be
replaced, resulting in less
productivity and low levels of
customer service.
• The issuance of paper
documents impacts staff
productivity and reduces
available face time with
customers.
• IATA mandates a “Paperless”
environment for effect on April 1,
2016.
SOLUTION
• SITA Ticketing & EMD support
multiple IATA-approved
formats: TAT, OPTAT, ATB2
and OPATB2.
• eTicketing gives customers GDS
and interline issuance and
receipt capabilities.
• Ticketing & EMD provides both
on-demand and automated
management reports, including
summaries of agents and
offices.
• Ticketing & EMD feeds back to
office reporting systems.
• Ticketing & EMD integrates
seamlessly with SITA
Reservations and Airfare Price.
• Ticketing & EMD is the solution
for IATA’s “Paperless” Mandate.
BENEFITS
• Eliminates paper, and so
reduces costs.
• Supports a low-cost distribution
model via online, mobile and
kiosk touchpoints.
• Improves service delivery with
full support for interline and GDS
requirements.
• Improves productivity while
increasing customer contact
time.
• Facilitates the generation of
financial and management
reports by feeding data into the
airline’s revenue accounting
system.
• Maximizes revenues by
unbundling and selling all airline
products.
152 million E-TKT coupons
issued in 2014
2.2 million EMD coupons
issued in 2014
EFFICIENT TRAVEL SERVICES FULFILLMENT
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HOW DOES IT WORK?
• Ticketing & EMD is a component of the next
generation Horizon Passenger Services
System (PSS) illustrated above. They are
maintained to industry standards.
• Ticketing & EMD is typically bundled with
Reservations and can be combined with Airfare
Price, Departure Control Services and other
SITA products.
• E-ticket status and the EMD can be viewed with
or without displaying tickets by using an
Electronic Ticketing Assistant.
SOLUTION COMPONENTS
Key service features
• Superior data retention. Meets IATA requirements.
• Support transactions in multiple currencies.
• Financial data available in Bank Settlement Plan
(BSP) Interchange Specifications Revision V20.3.
• PCI compliant.
• Functionality managed at agent level by airline or
BSP.
• Compliant with 99 paid and 99 new tax
requirements.
• Continuing development:
• Review of new IATA requirements for
compliance
• EMD-S/A
• EMD-Interline
• EMD-GDS
• EMD Exchange
• Ongoing enhancements to itinerary
• Auto revalidation/reissue/exchange
• Auto pricing
CASE STUDY
Our airline has benefited significantly
from the use of SITA Ticketing & EMD.
The migration to the product was well
managed and, since the migration, it
has delivered the following benefits:
• The system is IATA compliant, which
reduces problems issuing tickets
associated with our alliance and
interline partners.
• EMD usage has resulted in delivering
a major increase in the collection of
revenue for ancillary services.
• We are able to manage functionality
down to individual agent or BSP level.
• The financial reporting tools and daily
revenue reports allow us to manage
our business and make the
necessary adjustments in order to
maximize revenues.
• We would highly recommend that all
airlines consider using this SITA
product.
For more information please contact us at
