Download - TURNING TALENT into PERFORMANCE EXCELLENCE
(C) 2004 Century Management 1/46THE COMPETENCY ADVANTAGE
TURNING TALENT TURNING TALENT intointo
PERFORMANCE EXCELLENCEPERFORMANCE EXCELLENCETHE COMPETENCY THE COMPETENCY
ADVANTAGEADVANTAGE with
John Butler
(C) 2004 Century Management 2/46THE COMPETENCY ADVANTAGE
change
“You cannot change the wind but you can adjust the sails”
(C) 2004 Century Management 3/46THE COMPETENCY ADVANTAGE
HIDDEN TALENTSHIDDEN TALENTS
““Most people do not know Most people do not know what their strengths are. When what their strengths are. When you ask them, they look at you with you ask them, they look at you with a blank stare, or they respond in a blank stare, or they respond in terms of subject knowledge, which terms of subject knowledge, which is the wrong answer”is the wrong answer”
— — Peter DruckerPeter Drucker
(C) 2004 Century Management 4/46THE COMPETENCY ADVANTAGE
Your talents are hiding in Your talents are hiding in plain sight, but so plain sight, but so interwoven, they are hard to interwoven, they are hard to detect. However, they do detect. However, they do leave tracks.leave tracks.
TALENT TRACKS
(C) 2004 Century Management 5/46THE COMPETENCY ADVANTAGE
TALENT & COMPETENCIESTALENT & COMPETENCIES
Turning talent into Turning talent into consistently excellent consistently excellent performance means performance means benchmarking, measuring benchmarking, measuring and developing the critical and developing the critical competencies necessary competencies necessary for superior performancefor superior performance
NB
(C) 2004 Century Management 6/46THE COMPETENCY ADVANTAGE
Competencies can provide Competencies can provide an intangible, difficult to an intangible, difficult to imitate, competitive imitate, competitive advantage advantage
They are definable and They are definable and measurablemeasurable
THE STRATEGY ADVANTAGE
(C) 2004 Century Management 7/46THE COMPETENCY ADVANTAGE
Competency Definition:Competency Definition:Effective competencies are the Effective competencies are the combination of behaviours, combination of behaviours, attitudes, attributes, skills, attitudes, attributes, skills, learned practices and learned practices and emotional intelligence applied emotional intelligence applied by effective individuals, teams by effective individuals, teams and organisations to deliver and organisations to deliver superior results.superior results.
(C) 2004 Century Management 8/46THE COMPETENCY ADVANTAGE
Skills training willSkills training willlead to mediocre lead to mediocre improvement improvement if it is not aligned with your if it is not aligned with your natural behaviours and natural behaviours and talentstalents
THE TRAINING DILEMNA
The Weakness Myth!
(C) 2004 Century Management 9/46THE COMPETENCY ADVANTAGE
Q: Q: Where have you the greatest potential Where have you the greatest potential for performance improvement and for performance improvement and
excellence?excellence?
TALENT MANAGEMENTTALENT MANAGEMENT
A:A: Performance excellence depends on Performance excellence depends on the application of superior the application of superior competencies, competencies, which emerge from which emerge from turning your turning your talents into strengthstalents into strengths
(C) 2004 Century Management 10/46THE COMPETENCY ADVANTAGE
Q:Q: Why are talents so important to Why are talents so important to competency mastery?competency mastery?
A:A: The acid test of a superior The acid test of a superior competency is its consistent competency is its consistent application ie resultsapplication ie results
It is difficult to build a competency It is difficult to build a competency without an underlying talentwithout an underlying talent
(C) 2004 Century Management 11/46THE COMPETENCY ADVANTAGE
DEVELOPINGMEASURINGPERSONAL/PROFESSIONALTEAM/ORGANISATIONAL
COMPETENCIES
& IMPLEMENTING
SOLUTIONS
DEFININGTHE JOB &
THE BUSINESS
COMPETENCY MANAGEMENT
A Strategic Human Performance Improvement System
“LET THE JOB SPEAK” “WHAT GETS MEASURED, GETS IMPROVED”
(C) 2004 Century Management 12/46THE COMPETENCY ADVANTAGE
TRANSFORMATION RECIPETRANSFORMATION RECIPE Develop the performance style that best Develop the performance style that best matches your natural behaviours, your matches your natural behaviours, your underlying attributes, and your motivators. underlying attributes, and your motivators. Then add skill, knowledge and experience Then add skill, knowledge and experience to put the icing on the cake. to put the icing on the cake.
Personal talent management is about Personal talent management is about turning these factors into competency turning these factors into competency strengths to deliver business results and strengths to deliver business results and personal transformation.personal transformation.
(C) 2004 Century Management 13/46THE COMPETENCY ADVANTAGE
Q:Q: How do you know talent is being How do you know talent is being transferred into competency transferred into competency
excellence?excellence?
A:A: Consistently excellent Consistently excellent (near perfect)(near perfect) performanceperformance
(C) 2004 Century Management 14/46THE COMPETENCY ADVANTAGE
TALENT MANAGEMENTTALENT MANAGEMENT PERFORMANCE EXCELLENCE PERFORMANCE EXCELLENCE
Competency
Mastery
TALENT MANAGEMENT
SUCCESS FACTORS
(C) 2004 Century Management 15/46THE COMPETENCY ADVANTAGE
PERFORMANCE MANAGEMENT
TALENT MANAGEMENTTALENT MANAGEMENT PERFORMANCE EXCELLENCE PERFORMANCE EXCELLENCE 1
(C) 2004 Century Management 16/46THE COMPETENCY ADVANTAGE
UNCLEAR EXPECTATIONS“I don’t know what I’m supposed to do”
UNAWARE NOT MEETING EXPECTATIONS“ I thought I was doing everything ok”
UNABLE TO MEET EXPECTATIONS“ I just don’t know how”
UNWILLING TO MEET EXPECTATIONS“ I will not do as expected”
SolutionClarify Goals, Roles, Interpersonal and Procedures
SolutionLearn to Give Constructive Feedback
Solution Clarify the Problems and the Gap. What Learning?
SolutionAttitude, Motivation, Discipline and Grievance Handling
Apply Correct SolutionIdentify Which One
EXPECTATIONS EXPECTATIONS MANAGEMENTMANAGEMENTREASONS PEOPLE REASONS PEOPLE UNDERPERFORMUNDERPERFORM
(C) 2004 Century Management 17/46THE COMPETENCY ADVANTAGE
SELF-CONCEPT SETS PERFORMANCE LIMITS
SELF-IDEAL
SELF-ESTEEMSELF-IMAGE
(C) 2004 Century Management 18/46THE COMPETENCY ADVANTAGE
TALENT MANAGEMENTTALENT MANAGEMENT PERFORMANCE EXCELLENCE PERFORMANCE EXCELLENCE 1
“It’s your reputation with yourself”
Self-esteem is how much
You feel valuable
and worthwhile
THE ENGINE ROOMTHE ENGINE ROOM
(C) 2004 Century Management 19/46THE COMPETENCY ADVANTAGE
Visualisation1)
Affirmation2)
Verbalisation3)
Assume the Role4)
HOW TO BUILD YOUR SELF-ESTEEM
TALENT MANAGEMENTTALENT MANAGEMENT PERFORMANCE EXCELLENCE PERFORMANCE EXCELLENCE 1
““To be a great champion you must believe To be a great champion you must believe you are the best. If you’re not, pretend you are the best. If you’re not, pretend you are.”you are.” — — Muhammad AliMuhammad Ali
(C) 2004 Century Management 20/46THE COMPETENCY ADVANTAGE
TAKE 100%
RESPONSIBILITY
TALENT MANAGEMENTTALENT MANAGEMENT PERFORMANCE EXCELLENCE PERFORMANCE EXCELLENCE 2
(C) 2004 Century Management 21/46THE COMPETENCY ADVANTAGE
BLAMINGBLAMING
TALENT MANAGEMENTTALENT MANAGEMENT PERFORMANCE EXCELLENCE PERFORMANCE EXCELLENCE
STOSTOPP
2
(C) 2004 Century Management 22/46THE COMPETENCY ADVANTAGE
MAKING EXCUSESMAKING EXCUSES
TALENT MANAGEMENTTALENT MANAGEMENT PERFORMANCE EXCELLENCE PERFORMANCE EXCELLENCE 2
STOSTOPP
(C) 2004 Century Management 23/46THE COMPETENCY ADVANTAGE
MANAGING MANAGING YOUR EMOTIONSYOUR EMOTIONS
TALENT MANAGEMENTTALENT MANAGEMENT PERFORMANCE EXCELLENCE PERFORMANCE EXCELLENCE
STASTARTRT
2
(C) 2004 Century Management 24/46THE COMPETENCY ADVANTAGE
CorporateCorporate
2
PersonalPersonal
ResponsibilityResponsibility
CommunityCommunity SocialSocial
3TALENT MANAGEMENTTALENT MANAGEMENT PERFORMANCE EXCELLENCE PERFORMANCE EXCELLENCE
ProfessionalProfessional
FamilyFamily
(C) 2004 Century Management 25/46THE COMPETENCY ADVANTAGE
RE-PROGRAMME YOUR
THINKING
TALENT MANAGEMENTTALENT MANAGEMENT PERFORMANCE EXCELLENCE PERFORMANCE EXCELLENCE 3
(C) 2004 Century Management 26/46THE COMPETENCY ADVANTAGE
TALENT MANAGEMENTTALENT MANAGEMENT PERFORMANCE EXCELLENCE PERFORMANCE EXCELLENCE 3
THINK
ABOUT
THINKING
Conditioning Conditioning Perception Perception
(C) 2004 Century Management 27/46THE COMPETENCY ADVANTAGE
What’s Stopping You?What’s Stopping You?
Your thinking determines your feelings, which determines your actions and your results
TALENT MANAGEMENTTALENT MANAGEMENT PERFORMANCE EXCELLENCE PERFORMANCE EXCELLENCE 3
THOUGHTS
FEELINGSRESULTS
ACTIONS
(C) 2004 Century Management 28/46THE COMPETENCY ADVANTAGE
Beyond Goals
To Strategy
TALENT MANAGEMENTTALENT MANAGEMENT PERFORMANCE EXCELLENCE PERFORMANCE EXCELLENCE 4
(C) 2004 Century Management 29/46THE COMPETENCY ADVANTAGE
Purpose/Importance is Unclear1)
They Don’t Know How2)
Fear of Failure/Rejection3)
Concentration Time4)
Four Reasons People Do Not ‘Do’ Strategy
TALENT MANAGEMENTTALENT MANAGEMENT PERFORMANCE EXCELLENCE PERFORMANCE EXCELLENCE 4
(C) 2004 Century Management 30/46THE COMPETENCY ADVANTAGE
THE STRATEGY CHALLENGETALENT MANAGEMENTTALENT MANAGEMENT PERFORMANCE EXCELLENCE PERFORMANCE EXCELLENCE 4
Strategy is about formulation and Strategy is about formulation and implementation.implementation.
Strategy is about bringing clarity, focus Strategy is about bringing clarity, focus and execution to what you already know and execution to what you already know
Strategic Thinking and Planning has seven Strategic Thinking and Planning has seven
steps, a clear process and eight ingredients.steps, a clear process and eight ingredients.
(C) 2004 Century Management 31/46THE COMPETENCY ADVANTAGE
TALENT MANAGEMENTTALENT MANAGEMENT PERFORMANCE EXCELLENCE PERFORMANCE EXCELLENCE 4
Every hour spent on Every hour spent on strategy formulation strategy formulation saves 10 hours insaves 10 hours instrategy executionstrategy execution
It’s a resource investmentIt’s a resource investment
(C) 2004 Century Management 32/46THE COMPETENCY ADVANTAGE
ELIMINATE STRESS
& TENSION
TALENT MANAGEMENTTALENT MANAGEMENT PERFORMANCE EXCELLENCE PERFORMANCE EXCELLENCE 5
(C) 2004 Century Management 33/46THE COMPETENCY ADVANTAGE
ROOT CAUSES OF STRESS
Lack of Purpose1)
Incomplete Actions2)
Fear/Worry3)
Denial4)
Anger5)
TALENT MANAGEMENTTALENT MANAGEMENT PERFORMANCE EXCELLENCE PERFORMANCE EXCELLENCE 5
(C) 2004 Century Management 34/46THE COMPETENCY ADVANTAGE
TALENT MANAGEMENTTALENT MANAGEMENT PERFORMANCE EXCELLENCE PERFORMANCE EXCELLENCE 5
Stress comes from Stress comes from your viewyour view
of a past, present, of a past, present, or future situation or future situation
THE STRESS HABIT
(C) 2004 Century Management 35/46THE COMPETENCY ADVANTAGE
TALENT MANAGEMENTTALENT MANAGEMENT PERFORMANCE EXCELLENCE PERFORMANCE EXCELLENCE
RE-LEARNING HOW TO LEARN
6
(C) 2004 Century Management 36/46THE COMPETENCY ADVANTAGE
A lot of A lot of Learning Learning
is is Un-LearningUn-Learning
TODAY
TALENT MANAGEMENTTALENT MANAGEMENT PERFORMANCE EXCELLENCE PERFORMANCE EXCELLENCE 6
“It’s changing, fast”
(C) 2004 Century Management 37/46THE COMPETENCY ADVANTAGE
Reading1)
Seminars2)
E-learning3)
CDs/Audios4)
Teaching5)
TALENT MANAGEMENTTALENT MANAGEMENT PERFORMANCE EXCELLENCE PERFORMANCE EXCELLENCE 6
EVERYTHING ADDS UP OVER TIME!
Questioning6)
(C) 2004 Century Management 38/46THE COMPETENCY ADVANTAGE
TALENT MANAGEMENTTALENT MANAGEMENT PERFORMANCE EXCELLENCE PERFORMANCE EXCELLENCE 6
““The person who The person who does not read does not read has no advantage has no advantage over a person who over a person who cannot read” cannot read”
— — Mark TwainMark Twain
(C) 2004 Century Management 39/46THE COMPETENCY ADVANTAGE
TALENT MANAGEMENTTALENT MANAGEMENT PERFORMANCE EXCELLENCE PERFORMANCE EXCELLENCE
THE POWER OF
PURPOSE
7
(C) 2004 Century Management 40/46THE COMPETENCY ADVANTAGE
TALENT MANAGEMENTTALENT MANAGEMENT PERFORMANCE EXCELLENCE PERFORMANCE EXCELLENCE 7
Most of us Most of us go to our graves go to our graves with our with our ‘music’‘music’ (our talents)(our talents)
still in usstill in us
THE ‘MUSIC’FACTOR
(C) 2004 Century Management 41/46THE COMPETENCY ADVANTAGE
TALENT MANAGEMENTTALENT MANAGEMENT PERFORMANCE EXCELLENCE PERFORMANCE EXCELLENCE 7
Align Align who you are who you are (and what you do)(and what you do)
with a with a clear purpose clear purpose
ALIGNMENT
(C) 2004 Century Management 42/46THE COMPETENCY ADVANTAGE
Be more Reflective1)
Be more Courageous2)
Be more Purposeful, Earlier3)
INTERVIEWS WITH OVER 65s
TALENT MANAGEMENTTALENT MANAGEMENT PERFORMANCE EXCELLENCE PERFORMANCE EXCELLENCE 7
(C) 2004 Century Management 43/46THE COMPETENCY ADVANTAGE
What are you doing What are you doing with your life?with your life?
Let life question you! Let life question you!
TALENT MANAGEMENTTALENT MANAGEMENT PERFORMANCE EXCELLENCE PERFORMANCE EXCELLENCE 7
Talent & Excellence go hand in hand
(C) 2004 Century Management 44/46THE COMPETENCY ADVANTAGE
TALENT MANAGEMENTTALENT MANAGEMENT PERFORMANCE EXCELLENCE PERFORMANCE EXCELLENCE
Sometimes one Sometimes one moment of insight can moment of insight can be worth a life-time of be worth a life-time of experienceexperience
A MOMENT OF INSIGHT
(C) 2004 Century Management 45/46THE COMPETENCY ADVANTAGE
What’s Your
Purpose
Thinking Mindframe
Take Responsibity
Write Your StrategySolve Your
Problems
Know Yourself
Take Time
Eliminate Stress
Start Learning
Again
Raise your Self-Esteem
COMPETENCY
MASTERY
(C) 2004 Century Management 46/46THE COMPETENCY ADVANTAGE
TURNING TALENT TURNING TALENT intointo
PERFORMANCE EXCELLENCEPERFORMANCE EXCELLENCETHE COMPETENCY THE COMPETENCY
ADVANTAGEADVANTAGE with
John Butler
