driving value with social software: a netsmart case study
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Driving Value with Social Software: A Netsmart Case StudyMOXIE SOFTWARENikhil Govindaraj
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INTRODUCING MARTIN TEAT, NETSMART• Create a culture of collaboration from the top
• Implement creative incentives for building & maintaining adoption
• Deliver results including increase productivity and productivity and cost reduction
Chief Privacy Officer, Vice President of Healthcare Computing & Principal ArchitectNetsmart Technologies
Netsmart helps health and human services organizations transform care through the collaborative, coordinated management and exchange of clinical data across the care spectrum and through effective practice management that improves revenue cycle management. More than 21,000 client organizations, including 350,000 care providers and more than 40 state systems, use Netsmart solutions to help improve the quality of life for millions of people each year.
The Problem Statement• Information Overload
– 3 Different Sharepoint Farms• 120 Disparate Sharepoint Sites
– Grown Organically– Unrelated to each other– Lack of standard implemention (no common layout/look-and-feel)
– E-Mail Fatigue• > 17-25 Corporate E-mails Per Week (To: All Associates) • > 75 Disparate Distribution Lists• > 50 Role-Based E-Mails Per Week
– Huge Reliance On Human Search Engine
The Goal
• Remove 75% Of SharePoint Footprint• Reduce Reliance On Corporate E-Mail
– E-Mails For Time Sensitive Content Only– Make the “All” Distribution List Moderated– Reduce Distribution Lists By 35%– Reduce Role-Based E-Mails by 80%
• Increase Contribution Rate / Mix– All Associates Blogging Once Per Week– All Associates Responsible For Content On Corporate Blog & Their LOB
Blog
Tactics For Success• Make The Contribution/Consumption Processes As Simple As
Possible• Encourage Transparency In Structure• Create Cross-Functional Implementation Team• Make Enterprise Social Network Default Landing Page For All
Associates• Use Feature Rich Content• Champion Exclusive Content• Reward Contributors
– Acknowledgements– Gifts
The Results• Sharepoint Sites Reduced by > 50%• Distribution Lists Reduced by 19%• “All” Distribution List Now Moderated• Role-Based E-Mails Reduced By 60%• Usage:
– 700+ Active Users– 530+ Active In Last 7 Days– 235+ Active in Last 24 Hours– 480+ Blogs– 100+ Calendars
Usage Statistics
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THANK YOU AND LET’S CONNECTMartin Teat, Netsmart
@mteat
Nikhil Govindaraj, Moxie Software
@gonikhil