BY

DR.SHAZIA ZAMIRNUML

Definition Importance

Models of stressCauses

Consequencessolutions

Second biggest occupational health problem

Affects 1 in 3 employees (41.2 million)

Costs €20 billion per year

….A force which acts on a body, setting up strains within it according to its load-carrying capacity, flexibility and tolerance.

...our body’s physical and emotional reaction to circumstances or events that frighten, irritate, confuse, endanger, or excite us

According to Richard S Lazarus, stress is a feeling experienced when a person thinks that "the demands exceed the personal and social resources the individual is able to mobilize."

PER

FOR

MA

NC

E

STRESS*CONTROLABILITY*

• Organizational change • Poor working relationships in the workplace • Workload • Flexible working • Workplace environment • The job itself • Job control • Job insecurity

Work overload/under load Managerial style Lack of participation Role Problems Role Overload Role Insufficiency Role Ambiguity/Role conflict Others

Physical effects Emotional effects Workplace effects Other effects

Set realistic goals and priorities

Encourage good time- management techniques Take short breaks after a particularly stressful

event Rehearse and prepare Hazardous working conditions

Don’t procrastinate Know your limits Change your attitudes Learn to say "no“ Schedule your stress Encourage employees to treat their body

right

Encourage positive self-talk Give positive reinforcement Set up employee recognition programs Most important, MAINTAIN A SENSE OF

HUMOR  Say "yes" when you can and "no" when you

can't.  Others

Industrial accidents Illness – lost days Poor decision making

Reduced creativity Increased labour turnover

Heart disease Stroke Cancer Musculoskeletal diseases Gastrointestinal diseases Anxiety & depressive disorders Accidents & suicide

Absenteeism Turnover turnover productivity Poor safety staff compensation -claims morale creativity

Encourage expression of feelings

Help identify stressors

Relieve pressures

Facilitate adaptation

Keep life in perspective Exercise Learn to relax Take time to work Avoid frustrations Take time to play

Set realistic expectations Develop productive work skills Don’t bottle up things Laugh often and loud Live in the present

We need some stress to perform at peak levels Help others deal with stress – talk (don’t complain) Be prepared -- take time to “sharpen the saw” People and situations cause stress control both

Avoid frustration Exercise Smile Be around those you

like Enjoy sunsets