Daniel  T.  Hill                          973.650.4470        12  Powderhorn  Drive                           dan.hill.56@gmail.com  Rockaway,  NJ  07866                    PROFILE  • Articulate   and   effective   problem   solver   with   a   record   of   providing   outstanding   customer   service,   timely   issue  

resolution,  and  delivering  focused  solutions  to  internal  and  external  partners  and  clients.    • Experienced   in   meeting   high   volume,   multi-­‐site   fulfillment   expectations   in   a   fast   paced   environment   through  

effective  project  management  and  leadership  capabilities.      • Adept  at  building  productive  relationships  at  all  organizational  levels  and  with  customers,  clients,  and  the  public  to  

meet  service  level  agreement  requirements  and  positively  impact  corporate  performance.    KEY  SKILLS  

! Strong  customer  service  skills    

! Thorough  and  detail-­‐oriented  troubleshooter    

! Organized  and  dedicated  to  timely  follow  through  

! Strong  oral  and  written  communicator  

! Ability  to  build  strong  relationships  and  diffuse  difficult  situations  with  tact  and  ease  

! Committed  to  timely  order  fulfillment  and  Customer  satisfaction  

 PROFESSIONAL  EXPERIENCE  FedEx  Home  Delivery,  Dover,  NJ                                                                                                                                                                                                                                                    2011-­‐Present  Home  Delivery  Driver  Responsible  for  handling  courier/driver  operations  and  providing  quality  performance  in  delivery  operations.    Daily  responsibilities  include:  • Delivering  an  average  of  150  packages  to  130  stops/day;  picking  up  packages  for  return.  • Manage  logistics,  resolve  time  limitations  and  delivery  scheduling  conflicts  in  an  ever-­‐changing  environment,  

to  ensure  deliverables  are  met  or  exceeded,  resulting  in  superior  customer  service.  • Communicate   with   customers,   listen   attentively,   and   using   sound   judgment   to   troubleshoot   and   resolve  

issues  creatively  and  maintain  good  customer  relationships.    • Investigate   customer   service   issues   and   general   requests,   interacted   daily   with   internal   partners   to   aid   in  

providing  information  and  resolving  critical  problems,  follow  up  on  customer  questions/complaints.  Maintain  records  of  customer  issues  and  location  notes  to  keep  management  updated  and  informed.  

 MAERSK  LINE,  Madison,  NJ                                                                                                                                                                                                                                                                                  1998-­‐2010                                                                                                                                  Senior  Systems  Analyst,  2005  -­‐  2010      Business  liaison  between  the  Sales  and  Pricing  Teams  and  Maersk  Line-­‐IT  in  developing  and  administrating  Maersk  proprietary  IT  systems.  • Primary   contact   between   the  North   American   Sales   and   Pricing   Teams   and  Maersk   Line-­‐IT   in   documenting  

requirements   in   the   development   of   IT   systems.   Performed   full   functionality   testing,   developed  troubleshooting   techniques   to   resolve   systems   errors   and   discrepancies,   including   technical   support   and  systems  access.  

• Analyzed   and   implemented   changes   to   enhance   system   functionality/fix   bugs,   resulting   in   reduced   invoice  discrepancies   by   identifying   the   root   cause   of   inaccurate   auto-­‐rating   between   the   contracting   and   invoice  systems,  and  increased  user  satisfaction.  

• Strategic   input   into   training   programs   and   development   and   presentation   of   systems   training  materials   at  workshops,  team  meetings  and  training  sessions.  

   

Daniel  T.  Hill                          973.650.4470          Manager,  Strategic  Collections  and  Reconciliation,  2000  –  2005  • Managed  six  employees  in  reconciling  outstanding  freight  receivables  for  ‘Top  60’  customer  account  base.  • Reduced  the  outstanding  freight  receivables  from  $200  million  dollars  to  $40  million  dollars  within  90  days.  • Accurately  invoiced  and  collected  96%  of  receivables  for  the  Toys-­‐R-­‐Us  account.  • Ensured  rate  and  surcharge  accuracy  for  top  customer  account  service  contracts.  

Manager,  Tariff  Database  Management,  1999  -­‐  2000    • Managed  three  employees  in  filing  and  maintaining  rates  and  rules  for  retrieval  in  a  global  tariff  database.  • Efficiently  filed  tariff  rates  and  rules  in  the  global  tariff  database  for  accurate  retrieval  by  internal  and  external  

customers.  

Team  Leader,  Latin  America  Rate  Center,  1998  –  1999  • Lead  a  team  of  five  employees  responsible  for  rating  Bills  of  Ladings  for  the  Latin  America  Trade.  • Achieved  98%  Bill  of  Lading  rating  accuracy  to  the  customer.    OTHER  ACTIVITIES  Youth  Football  Coach,  Rockaway  Rockets                                                                                            2002-­‐2014  Little  League  Coach,  Rockaway  Township  Baseball                                                                2004-­‐2010        EDUCATION  COUNTY  COLLEGE  OF  MORRIS,  Randolph,  NJ                  SKILLS  Highly  proficient  in  Microsoft  Office  (Word,  Excel,  Outlook,  Visio)  Firefox,  Internet  research    Remedy,  Focal  Point    INTERESTS  Youth  Football,  Baseball,  Travel,  Golf,  Dirt  bike  Riding