dungannon community welcome pack - may 2013 · 2 dungannon community welcome pack may 2013 contents...

Dungannon Community Welcome Pack Local Services Directory

May 2013

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Dungannon Community Welcome Pack May 2013

CONTENTSDisclaimer ....................................................................................................................... 2

WELCOME FROM OUR COMMUNITY GROUPS ...................................... 3Milltown Area Community Association ............................................................................ 3 Milltown Area Super Adults Club ..................................................................................... 3 Fairmount Park & Union Place Tenants Association ....................................................... 4 Cunninghams Lane Cross Community Residents Association ........................................ 4 Loughview Partnership .................................................................................................... 4 Ballysaggart Area Community Association ...................................................................... 4 Contact details for Supporting Communities N.I .............................................................. 5 Contact details for Borough Council ................................................................................ 5

INTRODUCTION .......................................................................................... 6PEOPLE FROM ABROAD ........................................................................... 6CONTACT DETAILS FOR LOCAL HOUSING EXECUTIVE ....................... 7Dungannon District Office looks after the following areas; .............................................. 7

A GOOD NEIGHBOUR AGREEMENT ........................................................ 8HOMELESSNESS ..................................................................................... 10HOUSING BENEFIT .................................................................................. 10HOME CONTENTS INSURANCE ............................................................. 11HOUSING RIGHTS SERVICE ................................................................... 11WHAT IS ANTI-SOCIAL BEHAVIOUR? .................................................... 12Who can help? .............................................................................................................. 12

DUNGANNON LOCAL SERVICES DIRECTORY ..................................... 13CONTACT DETAILS/ USEFUL ADDRESSES .......................................... 19MAP OF DUNGANNON AREA .................................................................. 22

DisclaimerWhilst the Housing Executive has made every attempt to ensure the accuracy and reliability of the information contained in this document this information should not be relied upon as a substitute for formal advice from the original organisations. The Housing Executive will not be responsible for any loss, however arising, from the use of, or reliance on this information.

The Housing Executive assumes no responsibility for errors or omissions in this publication or other documents which are referenced by or linked to this publication.

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Dungannon Estates Group

Welcome from our Community Groups Welcome to Dungannon. This Welcome pack has been produced by the community groups involved in the Housing Community Network in partnership with the Housing Executive. This is a guide to the local services that people new to the area may find useful. There are a number of community groups in Dungannon area and if you would like further information regarding any group please contact Dungannon Housing Executive or contact the group directly.

Milltown Area Community Association Milltown Area Community Association was established approximately 8 years ago in order to tackle the housing issues within the area.

Our Group meets monthly in Gardeners Hall. Our Committee consists of a homeowners, private renters and Housing Executive tenants.

We are committed to improving the quality of life for the residents in our area and to promoting good relations between all through a variety of projects such as Community Fun Days, Intergenerational trips, Newsletters.

Milltown Area Super Adults Club Our senior citizens club was constituted in 2007 and we meet regularly in Gardeners Hall. We host a variety of activities for the senior citizens in our area such as cross community outings, training classes, knitting classes, networking opportunities.

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Fairmount Park & Union Place Tenants Association Our Group was constituted in 2007 and the committee consists of social housing tenants and home owners. The Group is committed to encouraging inclusion and participation to all our events through community fun days, Christmas events for all ages and various other projects in order to improve the quality of life for all our residents.

If you would like to get involved please contact Ann Donaghy on 07760133953.

Cunninghams Lane Cross Community Residents Association Our Group has been active for a number of years and our committee is a mixture of homeowners, Housing Executive tenants and private tenants .We are committed to promoting community relations in our area through a variety of projects such as: events for children and senior citizens, teenager activities, toddlers activities, community days, various trips and regular Newsletters.

Loughview Partnership Loughview Partnership has been active in the area over many years and meets regularly to discuss issues and matters of interest and concern to all residents. The committee consists of a mixture of Housing Executive tenants, home owners and private tenants. We have been successful in completing a number of key projects in partnership with statutory and voluntary agencies and we are working proactively to improve our area.

Ballysaggart Area Community Association Our Group operates from the new premises in Lisnahull Road, An Seansiopa and all residents are welcome to call in as our opening hours are Monday to Friday from 10.00 am to 1.00 pm.

Our projects include flower arranging classes, computer training, yoga, community days, and Christmas events. We work closely with the statutory and voluntary agencies to improve the quality of life for residents in our area.

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Contact details for Supporting Communities N.I

Supporting Communities N.I 34 – 36 Henry Street Ballymena BT42 3AH

Tel . 028 2564 5676 Email: [email protected] Web: www.supportingcommunitiesni.org

Contact details for Borough Council

Dungannon & South Tyrone Borough Council, Council Offices, Circular Road, Dungannon BT71 6DT

Tel: 00 44 28 8772 0300 Fax: 00 44 28 8772 0368 Email: [email protected]

mailto:[email protected]

http://www.supportingcommunitiesni.org/


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Introduction Arriving in a different community or country can be an exciting but also a challenging experience. Many aspects of daily life and services may be different here compared to the place you previously lived. To help you in settling into the local community this Welcome Pack will try to give you basic information about local services and how to access them.

This community is very much committed to promoting equality of opportunity and good relations between the citizens in the local area. There is a vast amount of information already available and translated so this Welcome Pack aims to “signpost” the reader to where further information is available.

This Welcome Pack can be:

• Given to new tenants as part of their sign up by the HousingExecutive

• Given to new residents by the local community association

People from Abroad We also welcome people who have travelled from other countries to work here. Migrant workers can be European Economic Area (EEA) and Swiss nationals, A8 nationals (Czech Republic, Estonia, Hungary, Latvia, Lithuania, Poland, Slovak Republic, Slovenia), A2 nationals (Romania and Bulgaria) or work permit holders, working holiday makers or highly skilled migrants (non-EU nationals).

Your rights and entitlements here will depend on your category as a migrant worker and country of origin. Contact the UK Borders Agency to find out more about migrant workers' rights or the Housing Executive about your housing rights.

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Contact Details for local Housing Executive Dungannon District Office 4 Ballygawley Road, Dungannon. BT70 1EL Telephone 03448 920900 Email: [email protected] Fax 028 8225 5089

Omagh Area Office Woodside Avenue OMAGH BT79 7BP Telephone 03448 920900 Repairs and Emergency services 0344 8920901

We deal with housing, homelessness, response maintenance, estate management and local community development. We also provide advice on housing benefit and rent account management. Responsibility for processing housing benefit and rent accounting is carried out at our Area Office in Omagh.

We are open Monday to Friday 9.30am - 4.00pm (Closing at 12.30pm on Wednesdays)

Dungannon District Office looks after the following areas; Ackinduff, Augher, Aughnacloy, Ballygawley, Benburb, Brantry, Bush, Caledon, Cappagh, Castlecaulfield, Clogher, Coalisland, Derrylee, Donaghmore, Drumkee, Dungannon Estates, Fivemiletown, Galbally, Granville, Killyman, Laghey, Mountjoy, Moy, Moygashel, Mullenakill, Newmills, Tamnamore


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A Good Neighbour Agreement Dungannon Community groups are committed to improving the quality of life for all residents in Dungannon but to do so we need your support. We would encourage you to accept this agreement which we hope will show how firmly committed we are to being the best neighbours we can.

We believe that we should treat our neighbours with respect and look out for them in times of need. We should especially be vigilant in the care of the vulnerable and elderly in our community. We believe that by being a good neighbour you will be contributing to a more positive, confident and outward looking community

What can you do to be a good neighbour?

There are many things you can do to help prevent nuisance and anti-social behaviour:

• Respect for all neighbours and their property and fairness indealing with everyone, irrespective of their religion, race, sexualorientation, ability, culture or political belief.

• Care for the elderly, the lonely, the less fortunate and vulnerable inthe community.

• Accept that everyone is different and be tolerant of the lifestyles ofothers, particularly with regard to noise levels.

• Be responsible for the behaviour of your children and anyonevisiting your home.

• Respect the rights of children and young people to play and meetin a safe and happy environment.

• Respect the environment in which you live through upkeep of aclean and tidy neighbourhood free from anti-social behaviour.

• Recognise that a good community spirit benefits all, throughhealthy interaction and mutual support in dealing with localproblems.

• If any problem arises, every resident has the right to approach anyconstituted group set up by the residents, the Housing Executive or

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any other statutory body, so that the problem may be sorted out amicably and to the satisfaction of all concerned.

• Within the Good Neighbour Agreement, people have the right tochoose the extent to which they engage with the community.

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Housing InformationHousing in this area can be privately owned, privately rented or social housing which is rented from the Housing Executive or a Housing Association.

If you wish to apply for social housing, one single application form will allow you to be considered by all social landlords who have housing in the areas in which you want to live. You can get the General Housing Application Form from the Housing Executive’s website www.nihe.gov.uk or you can get one from your local Housing Executive District office or you can telephone the Housing Executive on 0344 89 20900 to submit a housing application over the telephone.

The form must be completed, signed and returned to the Housing Executive with proof of your identity as detailed on the NIHE website. Language and other support can be provided by the Housing Executive when completing this form.

There is a range of translated information available on the Housing Executive website at www.nihe.gov.uk

Homelessness Homelessness does not just describe people sleeping on the streets. It can happen to anyone, for any number of reasons. Even if you have a roof over your head you may still be homeless. If you have no home or are in danger of losing your home you should phone your local Housing Executive District Office or call us on 03448 920 900

The level of support the Housing Executive can give you depends on your particular circumstances. The help may range from advice and assistance to providing or helping you find temporary or permanent accommodation.

Housing Benefit Housing Benefit is a social security benefit paid by the Housing Executive. It helps people on a low income pay their rent and rates. You do not need to be unemployed to get Housing Benefit. Anyone who has to pay rent or rates for their home can claim. If this is the case, the Housing Executive will then compare your income with the amount that

http://www.nihe.gov.uk/

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the government says you need to live on to decide how much Housing Benefit you may be entitled to. (Tel Housing Executive 03448 920 902)

We recommend that you complete and send in a Housing Benefit Application Form in all cases, to allow the Executive to fully consider your circumstances and make a decision.

Home Contents Insurance We would advise tenants and home owners to think about purchasing Home Contents Insurance. More information about the Home Contents Insurance Scheme can be found on Supporting Communities website at www.supportingcomunitiesni.org.

Housing Rights Service Housing Rights Service provides specialist housing information in Northern Ireland. They aim to help people find the best possible solution to their housing problems by providing free, confidential advice and representation on a wide range of housing issues.

www.housingadviceNI.org is a website providing free, reliable and practical information to the public on housing and homelessness issues. There is a section dedicated to the housing rights and concerns of migrant workers in Northern Ireland and information is available in a range of languages.

supportingcommunities.org

http://www.housingadviceni.org/

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What is Anti-Social Behaviour? The Statutory definition (Housing (NI) Order 2003) of Anti-Social Behaviour is:

Conduct by any individual which causes or is likely to cause a nuisance or annoyance to a person residing, visiting or otherwise engaging in a lawful activity in the locality of the dwelling house. Examples of Anti-Social Behaviour include:

• Assault, violence or threat of violence

• Hate behaviour that targets different groups because of perceived differences (Race, Religion, Sexual Orientation, Disability)

• Noise

• Intimidation / Harassment

• Verbal abuse such as offensive remarks and insulting comments

• Illegal dumping

Who can help? Anti-Social Behaviour should be reported to the relevant agency;

• Northern Ireland Housing Executive - Housing related issues,

• Police Service of Northern Ireland - Criminal Activities

• Enniskillen/Dungannon District Council - Environmental issues

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Dungannon Local Services Directory SERVICE CONTACT DETAILS

GP SURGERIES Northland Surgery 79 Cunninghams Lane 028 87722137 Campbell Surgery 10 Quarry Lane 028 87722751 Dr Murty’s Surgery 39 Thomas Street Dungannon 028 87727235 Ardmore Medical Practice 57 Thomas Street 028 87722621 Parkview Surgery Carland Road 028 87722019

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SERVICE CONTACT DETAILS

PRIMARY SCHOOLS

Dungannon P S Circular Road 028 87722250 St Patrick’s P S Killyman Road 028 87723473 Howard P S 2 Main Road Moygashel 028 87722722 Windmill Integrated P S 30 Old Eglish Road 028 87727277

SECONDARY SCHOOLS Integrated College 21 Gortmerron Link 028 87724401 Drumglass High School Carland Road 028 87722421 The Royal School 2 Ranfurly Road 028 87722710 St Patrick’s Academy Killyman Road 028 87727400 St Patricks College 41 Killymeal Road 028 87722205

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NURSERIES

Dungannon Nursery School 29 Circular Road 028 87722689 Nursery West Ballygawley Road 028 87727628 Kiddiwinkles Day Care 52 Killyman Road 028 8775 2118 Washingford Day Care 15 Washingford Row

SURESTART Unit 1, Ballysag Bus Complex, Beechvalley Way, Dungannon 028 87729695

COMMUNITY CENTRES Gardeners Hall Victoria Way 028 87728600

DISTRICT COUNCIL Dungannon, Circular Road 028 87720300

POLICE SERVICE OF NORTHERN IRELAND

0845 600 8000 Crime Stoppers 0800 555 111 Community Safety Warden Ivan Wilson 07715434321

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NORTHERN IRELAND HOUSING EXECUTIVE

Dungannon Office Ballygawley Road, Dungannon Omagh Area Office, Woodside Avenue, OMAGH 03448 920900 Repairs and Emergency services 03448 920901

HOUSING ASSOCIATIONS

Oaklea Housing Association May Street Belfast 028 90027064 South Ulster 18-22 Carleton Street Portadown 028 3839795 Apex 10 Butcher Street L’derry 028 71304800 Clanmill Housing Association 12 Thomas Street 028 87722121

CITIZENS ADVICE Dungannon- Unit 5, Feeneys Lane 028 87725299

LIBRARY Dungannon Branch 36 Market Square Dungannon 028 87722952

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LOCAL CHURCHES Dungannon is well served with a range of religious establishments covering all denominations

ELECTED REPRESENTATIVES

Councillors can be contacted through Dungannon District Council 028 877 20300

YOUTH SERVICE Dungannon Youth Club 2 Savings Bank Street Dungannon 028 877 25138

POST OFFICE Located in the Newell Stores, Sainsbury’s and 11 Market Square 028 87727921

SOUTH WEST COLLEGE

South West College Dungannon Campus Circular Road 0845 603 1881

HOUSING RIGHTS SERVICE

10-12 High Street Belfast 028 9024 5620

WATER SERVICE Faults/Emergency Line 08457 440 088

NI ELECTRICITY 08457 643 643

ROADS SERVICE Dungannon 028 877 24566 After hours 028 82241999

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TRANSLINK Dungannon Depot 028 877 22251 Bus Enquiries 028 90666630

SOCIAL SECURITY AGENCY

Jobs and Benefits Crown Buildings 36 Thomas Street 028 877 54754

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Contact Details/ Useful Addresses Organisation name

Address Contact details

Equality Commission for Northern Ireland

Equality House, 7-9 Shaftsbury Square Belfast BT2 7DP

Tel: 028 9089 0890 email: [email protected] web: www.equalityni.org

Samaritans - 24 hour support for those in distress or despair or suicidal

5 Wellesley Avenue, Belfast BT9 6DG

(National Support Helpline): 0845 790 9090 Tel: 028 9066 4422 or 028 7126 5511

STEP (Migrant Worker Support Project, Travellers Support and Community Signposting)

Unit T7, Dungannon Business Park, 2 Coalisland Road, Dungannon BT71 6JT

Tel: 028 8772 9002

National Minimum Wage Helpline

Beaufort House 31 Wellington Place Belfast BT1 6BH

Infoline: 0845 650 0207 Tel: 0845 302 1469 Fax: 028 9053 2682

Housing Rights Middleton Buildings Fourth Floor 10-12 High Street, Belfast BT1 2BA

Tel: 028 9024 5640

Community Relations Council

6 Murray Street Belfast BT1 6DN

Tel: 028 9022 7500

Victim Support

Annsgate House 70/74 Ann Street Belfast BT1 4EH

Tel: 028 9023 2523 web: www.victimsupport.org



http://www.equalityni.org/

http://www.victimsupportni.co.uk

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Organisation name


Northern Ireland Council for Ethnic Minorities

3rd Floor Ascot House 24-31 Shaftsbury Sq. Belfast BT2 7DB

Tel: 028 9023 8645

Chinese Welfare Association

1 Stranmillis Embankment, Belfast BT7 1GB

Tel: 028 9028 8277

An Munia Tober

12/2 Blackstaff Complex 77 Springfield Road Belfast BT12 7AE

Tel: 028 9043 8265

Belfast Islamic Centre

38 Wellington Park, Belfast BT10 6DN

Tel: 028 9066 4465 E-mail: [email protected]

Belfast Jewish Community Centre

The Wolfson Centre 42 Somerton Road Belfast BT15 3LH

Tel: 028 9077 7974

Cara-Friend - Support for Lesbian and Gay community

PO Box 44, Belfast, BT1 2FT

Tel: 028 9027 8636 Web: www.cara-friend.org.uk

ChildLine Northern Ireland

1st Floor Queens House 14 Queen Street Belfast BT1 6ED

ChildLine 0800 1111

Disability Action

189 Airport Road West, Belfast BT3 9ED

Tel: 028 9029 7880 Web: www.disabilityaction.org



http://www.cara-friend.org.uk/

http://www.cara-friend.org.uk/

http://www.disabilityaction.org/

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Organisation name


Law Centre (NI)

124 Donegal Street Belfast BT1 2GY

Tel: 028 9024 4401 E-mail: [email protected] web: www.lawcentreni.org

The Rainbow Project - support organisation for the Lesbian and Gay community

9-13 Waring Street, Belfast, BT1 2DX 12A Queen Street Derry/Londonderry BT48 7EG

Tel: 028 9031 9030 Tel: 028 7128 3030 Web: www.rainbow-project.org

LASI - Lesbian Advocacy Services Initiative

Belfast LGBT Centre, 2nd Floor 9-13 Waring St Belfast, BT1 2DX

028 9024 9452 [email protected]

Rethink Mental health membership charity

Wyndhurst Knockbracken Healthcare Park Belfast BT8 8BH

Tel: 028 9040 2323 Web: www.rethink.org

Royal National Institute for Deaf People

Wilton House 5 College Square North Belfast BT1 6AR

028 9023 9619 Videophone: 028 9043 8354 www.rnid.org.uk

Educational Guidance Service for Adults

EGSA, 4th Floor, 40 Linenhall Street, Belfast, BT2 8BA

T: 028 9024 4274



http://www.lawcentreni.org/

http://www.rainbow-project.org/

http://www.rainbow-project.org/

http://www.rethink.org/

http://www.rnid.org.uk/

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Map of Dungannon Area

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If you need this Welcome Pack translated or if you need an interpreter when visiting the local office please contact the Housing Executive. Polish Jeśli potrzebne jest przetłumaczenie niniejszego powitalnego pakietu informacyjnego lub konieczna jest pomoc tłumacza podczas wizyty w lokalnym oddziale, należy skontaktować się ze specjalistą ds. Mieszkaniowych (Housing Executive)

Lithuanian Jeigu jus pageidaujate gauti šios įvadinės informacijos naujiems klientams vertimą arba jeigu per apsilankymus jūsų vietos skyriuje jums yra reikalingos vertėjo paslaugos, prašome susisiekti su Housing Executive.

Portuguese Se necessitar deste pacote de boas-vindas traduzido ou se precisar de um intérprete, quando visitar o serviço local, por favor, contacte a Housing Executive.

If you note an error in this publication, have updated or relevant information or would like more copies please contact [email protected]

If you have any suggestions to improve this Community Welcome Pack please let us know at the above email address.


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dungannon community welcome pack - may 2013 · 2 dungannon community welcome pack may 2013 contents...

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