andande-COMMERCEe-COMMERCE

m-COMMERCEm-COMMERCE

QUESTIONS & COMMENTS ARE WELCOME ANY TIME

e-COMMERCEe-COMMERCE

DISCUSSION TOPICSDISCUSSION TOPICS

↗ Introduction↗ Categories of e-Commerce ↗ Model↗ Functions↗ Benefits↗ Pros & cons

↗ Introduction↗ Categories of e-Commerce ↗ Model↗ Functions↗ Benefits↗ Pros & cons

What is e-Commerce ?What is e-Commerce ?

Electronic Commerce OR e-commerce

Buying and selling of products or services via the internet.

e-commerce is the process of paying for services using Laptops & Computers.

Electronic Commerce OR e-commerce

Buying and selling of products or services via the internet.

e-commerce is the process of paying for services using Laptops & Computers.

Information Communication Technology e-Commerce

CATEGORIES OFe-COMMERCE

B 2 B (Business to Business) B 2 C (Business to Customer) C 2 B (Customer to Business) C 2 C (Customer to Customer)

B 2 B (Business to Business) B 2 C (Business to Customer) C 2 B (Customer to Business) C 2 C (Customer to Customer)

EXAMPLESEXAMPLESB2C: AMAZONC2C: eBayB2B: CISCOC2B: PRICELINE

B2C: AMAZONC2C: eBayB2B: CISCOC2B: PRICELINE

MODELMODEL

AGGREGATION

MATCHING

FACILITATION

FUNCTIONS

AGGREGATION

ONE STOP SHOPPING

SINGLE PLATFORM

PRICING PROCESS

MATCHING

MATCHING

DYNAMIC TRADING

PRE DETERMINED PRICING

FACILITATIONLOGISITICS

PAYMENT SERVICE

BENEFITS OFe-COMMERCEBENEFITS OFe-COMMERCE

Buyer Benefits

Assortment width

Comparison shopping

Price negotiation

Refunding/replacement

Nuts and bolts of product

Review of product

Credibility of seller

Seller Benefits

Easy expansion

Empowering customers

Cost reduction

Effective database management

24x7

Extra channelAffordable

PROS v/s CONS-BUSINESSPROS v/s CONS-BUSINESS

Advantages

No/Worldwide business

Less advertising costs

Easier order process

Savings in cost

Advantages

No/Worldwide business

Less advertising costs

Easier order process

Savings in cost

Disadvantages

More competition

Technology problems

Disadvantages

More competition

Technology problems

PROS v/s CONS-CUSTOMERPROS v/s CONS-CUSTOMER

Advantages Convenience

Endless choices

Less hassle

Advantages Convenience

Endless choices

Less hassle

Disadvantages

Security issues

Customer service

Disadvantages

Security issues

Customer service

m-COMMERCEm-COMMERCE

DISCUSSION TOPICSDISCUSSION TOPICS

↗ Introduction↗ Benefits↗ Model↗ Services & Applications

available↗ Advantages &

Disadvantages

↗ Introduction↗ Benefits↗ Model↗ Services & Applications

available↗ Advantages &

Disadvantages

What is m-Commerce ?What is m-Commerce ?

Mobile Commerce OR m-commerce Buying and selling of products or

services through wireless handheld devices.

m-commerce is the process of paying for services using a mobile phone or personal organizer.

Mobile Commerce OR m-commerce Buying and selling of products or

services through wireless handheld devices.

m-commerce is the process of paying for services using a mobile phone or personal organizer.

m-Commerce Benifitsm-Commerce Benifits

Your Internet offerings are easier and more convenient to access. 

You get considerable flexibility while conducting business. 

Transaction and personnel costs are reduced due to widespread automation of back-office operations. 

Field staff is more effective as they have flexible access to back-office data.

Your Internet offerings are easier and more convenient to access. 

You get considerable flexibility while conducting business. 

Transaction and personnel costs are reduced due to widespread automation of back-office operations. 

Field staff is more effective as they have flexible access to back-office data.

MODELMODEL

M-Commerce Services and Applications

available:

M-Commerce Services and Applications

available:

MOBILE TICKETINGMOBILE TICKETING

Tickets can be sent to mobile phones using a variety of technologies. Users are then able to use their tickets immediately, by presenting their phones at the venue.

Tickets can be booked and cancelled on the mobile device with the help of simple application downloads

Tickets can be sent to mobile phones using a variety of technologies. Users are then able to use their tickets immediately, by presenting their phones at the venue.

Tickets can be booked and cancelled on the mobile device with the help of simple application downloads

CONTENT PURCHASE AND DELIVERYCONTENT PURCHASE AND DELIVERY

Mobile content purchase and delivery mainly consists of the sale of ring-tones, wallpapers, and games for mobile phones.

The convergence of mobile phones, portable audio players, and video players into a single device is increasing the purchase and delivery of full-length music tracks and video.

Mobile content purchase and delivery mainly consists of the sale of ring-tones, wallpapers, and games for mobile phones.

The convergence of mobile phones, portable audio players, and video players into a single device is increasing the purchase and delivery of full-length music tracks and video.

INFORMATION SERVICESINFORMATION SERVICES• News• Stock quotes• Sports scores• Financial records• Traffic reporting

MOBILE PURCHASE

oSome merchants provide mobile websites that are customized for the smaller screen and limited user interface of a mobile device.

• News• Stock quotes• Sports scores• Financial records• Traffic reporting

MOBILE PURCHASE

oSome merchants provide mobile websites that are customized for the smaller screen and limited user interface of a mobile device.

MOBILE BANKINGMOBILE BANKING

Banks and other financial institutions use mobile commerce to allow their customers to access account information and make transactions, such as purchasing stocks, remitting money

Banks and other financial institutions use mobile commerce to allow their customers to access account information and make transactions, such as purchasing stocks, remitting money

MOBILE BROWSINGMOBILE BROWSING

Mobile browser Using a mobile browser or a World Wide Web browser on a mobile device, customers can shop online

Mobile browser Using a mobile browser or a World Wide Web browser on a mobile device, customers can shop online

ADVANTAGES AND DISADVANTAGES OF

m-COMMERCE

ADVANTAGES AND DISADVANTAGES OF

m-COMMERCE

Advantages Offers many payment

options Push advertising,

direct marketing. More efficient and

extensive service offered.

The Internet is going mobile

Can be easily setup

Advantages Offers many payment

options Push advertising,

direct marketing. More efficient and

extensive service offered.

The Internet is going mobile

Can be easily setup

Disadvantages Expensive cost Larger screens won’t be

displayed is clear Slow speed Limited for longer

message It hard way to fill the

data. Security is not

protected

Disadvantages Expensive cost Larger screens won’t be

displayed is clear Slow speed Limited for longer

message It hard way to fill the

data. Security is not

protected

ANMOL ANMOL

PRESENTATION BY:-

WHY ONLINE BUSINESS ?WHY ONLINE BUSINESS ?

Trouble leveraging social media phenomenon

Difficult to find new sales leads

Dedicated sales team required

Limited audience

Costly to maintain

New avenues for marketing and increasing sales – facebook, twitter

Sales leads find you on the internet

Minimal cost of selling online

Automated sales generation through website

Unlimited audience